This use to be a decent Dunking Doughnuts but it’s now absolutely trash. The staffing has changed and all respect is gone from this place. I never had so many orders screwed up… mixing up chi latte for matcha.. then had the nerve to give me a cold cup of I don’t know what, a sandwich half way cooked.. I use to like to come here but now either get a new team or SHUT THIS DUNKIN DOWN FOR GOOD!!! Better off going to the Dunkin by Walmart. It’s worth the trip and extra gas mileage.
Atmosphere: 1
Food: 1
Service: 1
Kathleen-Marie Maldarelli
What I ended up ordering was good service good just don't like that they regularly get rid of certain items and it unfortunately is usually the thing I prefer like can we please bring back the option for a ham egg and cheese
Listen Learn
This happened today less than an hour before I am writing this. I stood at the counter for several minutes, long enough that my entire time there ended without receiving any service at all. The manager, Ashley, who ignored me when I asked for her name and forced me to get it from another staff member, looked right at me multiple times, then deliberately turned away as if I was not even there. At one point, I overheard her making little jokes while glancing in my direction, as if my presence was some kind of entertainment.
The difference in treatment was undeniable. A White customer walked up shortly after and suddenly Ashley’s demeanor flipped, warm greeting, “How are you,” full attention, immediate service. Meanwhile, I was still ignored.
Ashley’s selective and dismissive behavior reminded me of the dispatcher in the Daniel case, where the person in that role appeared to operate with the same bias and detachment. In both situations, the gatekeeper held the power to help but instead chose to act with disregard, making it clear that the problem is not just in one incident but in the mindset.
Whether intentional or not, this is blatant selective service and completely unacceptable in any business. If anyone from corporate or upper management wants the full details, you can reach me by email or by responding to this review and I will gladly explain exactly what happened.
Atmosphere: 1
Food: 3
Service: 1
Allison D
Everyone here is so friendly- my coffee is perfect every time and the drive through is super fast
Service: 5
Egypt Velasquez
So I just wanted to order some Munchkins but the girl with the braces told me she had a better deal for me. She took me in the back and asked if she could grease me up with bacon fat, I was shocked but once she was finished slamming my head into the donut machine it wasn’t so bad. 10/10 can’t wait for another round!
Atmosphere: 5
Food: 1
Service: 1
Jesse Barton
Nice, the staff were very friendly and welcoming.
Michele Potter
America runs on Dunkin, and so do I!
Eva Jamison
All the staff need to be trained how to communicate with customers. Especially, those working the early morning shift that clearly don’t want to be at work. Giving a customer nonverbal queues to order or acting like they are not standing at the counter is not customer service.
Lirone Dyer
They are nasty. They don’t change gloves when they’re angling food the same gloves what they take the money from they went to pick up the doughnut and hand to someone when I said you can’t do that. You turned to me and say I’m wearing gloves. It doesn’t matter what kind of placeon the money and food disgusting.
Tony Cavallo
So they messed up my order and still get 5 stars. Thats what good customer service can do. I called last night to preorder 4 dozen donuts and 4 boxes of joe for a meeting. Needed 6:45am pick up. I walk in on time, and see right away from the look on their face, the night crew never told the morning crew. But the two team members asked for 10 minutes to pull it together, which they did with a smile, and got me on my way. I wish I had your names to share here, but to the crew this morning who just put their heads down and got it done, nice job! And Thank you!!
It's a terrible service, they make mistakes and don't want to fix the order, when the mistake was theirs. It's not the first time this has happened. Other Dunkin' Donuts are better.
Christopher Champagne
Dunkin is Dunkin wherever you go. I go for their coffee, which I really like. This one is small, but clean and the employees are friendly.
Atmosphere: 4
Food: 5
Service: 5
Cam
I’m not sure who is slower this Dunkin or the one across rt 9. Every time I get something on an English muffin it is never toasted, despite me selecting toasted on the mobile app. I have never seen anyone enjoy an untoasted raw English muffin. I had to go into the store to request a new sandwich on a toasted English muffin and was assuming I would see a short staffed team since I had waited at the drive through screen for five minutes without anyone saying anything. There were 7 staff members in there. I don’t understand Why this Dunkin has gone so down hill. I even have to request a straw at the drive thru for my iced coffee.
tabbie cannon
Starting to think I need to change my morning routine two times a day customer service is going down the place is filthy you can't tell me that at 6:15 in the morning you've been so busy that all the counters are dirty munchkins all over the floor clumps of hair in the lobby uncalled for staff standing around laughing and talking no one taking pride in their work anymore it's a shame New Management really bought this place downhill now I need to go 10 minutes out of my way every morning
This use to be a decent Dunking Doughnuts but it’s now absolutely trash. The staffing has changed and all respect is gone from this place. I never had so many orders screwed up… mixing up chi latte for matcha.. then had the nerve to give me a cold cup of I don’t know what, a sandwich half way cooked.. I use to like to come here but now either get a new team or SHUT THIS DUNKIN DOWN FOR GOOD!!! Better off going to the Dunkin by Walmart. It’s worth the trip and extra gas mileage.
Atmosphere: 1
Food: 1
Service: 1
What I ended up ordering was good service good just don't like that they regularly get rid of certain items and it unfortunately is usually the thing I prefer like can we please bring back the option for a ham egg and cheese
This happened today less than an hour before I am writing this. I stood at the counter for several minutes, long enough that my entire time there ended without receiving any service at all. The manager, Ashley, who ignored me when I asked for her name and forced me to get it from another staff member, looked right at me multiple times, then deliberately turned away as if I was not even there. At one point, I overheard her making little jokes while glancing in my direction, as if my presence was some kind of entertainment.
The difference in treatment was undeniable. A White customer walked up shortly after and suddenly Ashley’s demeanor flipped, warm greeting, “How are you,” full attention, immediate service. Meanwhile, I was still ignored.
Ashley’s selective and dismissive behavior reminded me of the dispatcher in the Daniel case, where the person in that role appeared to operate with the same bias and detachment. In both situations, the gatekeeper held the power to help but instead chose to act with disregard, making it clear that the problem is not just in one incident but in the mindset.
Whether intentional or not, this is blatant selective service and completely unacceptable in any business. If anyone from corporate or upper management wants the full details, you can reach me by email or by responding to this review and I will gladly explain exactly what happened.
Atmosphere: 1
Food: 3
Service: 1
Everyone here is so friendly- my coffee is perfect every time and the drive through is super fast
Service: 5
So I just wanted to order some
Munchkins but the girl with the braces told me she had a better deal for me. She took me in the back and asked if she could grease me up with bacon fat, I was shocked but once she was finished slamming my head into the donut machine it wasn’t so bad. 10/10 can’t wait for another round!
Atmosphere: 5
Food: 1
Service: 1
Nice, the staff were very friendly and welcoming.
America runs on Dunkin, and so do I!
All the staff need to be trained how to communicate with customers. Especially, those working the early morning shift that clearly don’t want to be at work. Giving a customer nonverbal queues to order or acting like they are not standing at the counter is not customer service.
They are nasty. They don’t change gloves when they’re angling food the same gloves what they take the money from they went to pick up the doughnut and hand to someone when I said you can’t do that. You turned to me and say I’m wearing gloves. It doesn’t matter what kind of placeon the money and food disgusting.
So they messed up my order and still get 5 stars. Thats what good customer service can do. I called last night to preorder 4 dozen donuts and 4 boxes of joe for a meeting. Needed 6:45am pick up. I walk in on time, and see right away from the look on their face, the night crew never told the morning crew. But the two team members asked for 10 minutes to pull it together, which they did with a smile, and got me on my way. I wish I had your names to share here, but to the crew this morning who just put their heads down and got it done, nice job! And Thank you!!
Restaurantji Recommends
It's quick coffee.
It's a terrible service, they make mistakes and don't want to fix the order, when the mistake was theirs. It's not the first time this has happened. Other Dunkin' Donuts are better.
Dunkin is Dunkin wherever you go. I go for their coffee, which I really like. This one is small, but clean and the employees are friendly.
Atmosphere: 4
Food: 5
Service: 5
I’m not sure who is slower this Dunkin or the one across rt 9. Every time I get something on an English muffin it is never toasted, despite me selecting toasted on the mobile app. I have never seen anyone enjoy an untoasted raw English muffin. I had to go into the store to request a new sandwich on a toasted English muffin and was assuming I would see a short staffed team since I had waited at the drive through screen for five minutes without anyone saying anything. There were 7 staff members in there. I don’t understand Why this Dunkin has gone so down hill. I even have to request a straw at the drive thru for my iced coffee.
Starting to think I need to change my morning routine two times a day customer service is going down the place is filthy you can't tell me that at 6:15 in the morning you've been so busy that all the counters are dirty munchkins all over the floor clumps of hair in the lobby uncalled for staff standing around laughing and talking no one taking pride in their work anymore it's a shame New Management really bought this place downhill now I need to go 10 minutes out of my way every morning
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