So I just wanted to order some Munchkins but the girl with the braces told me she had a better deal for me. She took me in the back and asked if she could grease me up with bacon fat, I was shocked but once she was finished slamming my head into the donut machine it wasn’t so bad. 10/10 can’t wait for another round!
Jesse Barton
Nice, the staff were very friendly and welcoming.
Michele Potter
America runs on Dunkin, and so do I!
Eva Jamison
All the staff need to be trained how to communicate with customers. Especially, those working the early morning shift that clearly don’t want to be at work. Giving a customer nonverbal queues to order or acting like they are not standing at the counter is not customer service.
Lirone Dyer
They are nasty. They don’t change gloves when they’re angling food the same gloves what they take the money from they went to pick up the doughnut and hand to someone when I said you can’t do that. You turned to me and say I’m wearing gloves. It doesn’t matter what kind of placeon the money and food disgusting.
Tony Cavallo
So they messed up my order and still get 5 stars. Thats what good customer service can do. I called last night to preorder 4 dozen donuts and 4 boxes of joe for a meeting. Needed 6:45am pick up. I walk in on time, and see right away from the look on their face, the night crew never told the morning crew. But the two team members asked for 10 minutes to pull it together, which they did with a smile, and got me on my way. I wish I had your names to share here, but to the crew this morning who just put their heads down and got it done, nice job! And Thank you!!
Patrick Gibbs
It's quick coffee.
Ligia Cordon
It's a terrible service, they make mistakes and don't want to fix the order, when the mistake was theirs. It's not the first time this has happened. Other Dunkin' Donuts are better.
Christopher Champagne
Dunkin is Dunkin wherever you go. I go for their coffee, which I really like. This one is small, but clean and the employees are friendly.
Atmosphere: 4
Food: 5
Service: 5
Cam
I’m not sure who is slower this Dunkin or the one across rt 9. Every time I get something on an English muffin it is never toasted, despite me selecting toasted on the mobile app. I have never seen anyone enjoy an untoasted raw English muffin. I had to go into the store to request a new sandwich on a toasted English muffin and was assuming I would see a short staffed team since I had waited at the drive through screen for five minutes without anyone saying anything. There were 7 staff members in there. I don’t understand Why this Dunkin has gone so down hill. I even have to request a straw at the drive thru for my iced coffee.
Starting to think I need to change my morning routine two times a day customer service is going down the place is filthy you can't tell me that at 6:15 in the morning you've been so busy that all the counters are dirty munchkins all over the floor clumps of hair in the lobby uncalled for staff standing around laughing and talking no one taking pride in their work anymore it's a shame New Management really bought this place downhill now I need to go 10 minutes out of my way every morning
Nikki Forcelli
learn how to handle proper drive through times.
Jess W.
We went to the dunkin on route nine w in poughkeepsie NY. We ordered ahead yet still had to wait twenty minutes when we finally got our food it was cold and gross, and our drink was mostly water. Only the donuts were ok
Atmosphere: 2
Food: 1
Service: 1
Tam
Grab a coffee once in awhile, coffee fresh but service usually slow. There are workers with good customer skills and some without.
Food: 5
Service: 3
Recommended dishes: Bacon Egg and Cheese, Pumpkin Donut
S Mc
Don't do the drive through. Trust me. Don't do the drive through.
So I just wanted to order some
Munchkins but the girl with the braces told me she had a better deal for me. She took me in the back and asked if she could grease me up with bacon fat, I was shocked but once she was finished slamming my head into the donut machine it wasn’t so bad. 10/10 can’t wait for another round!
Nice, the staff were very friendly and welcoming.
America runs on Dunkin, and so do I!
All the staff need to be trained how to communicate with customers. Especially, those working the early morning shift that clearly don’t want to be at work. Giving a customer nonverbal queues to order or acting like they are not standing at the counter is not customer service.
They are nasty. They don’t change gloves when they’re angling food the same gloves what they take the money from they went to pick up the doughnut and hand to someone when I said you can’t do that. You turned to me and say I’m wearing gloves. It doesn’t matter what kind of placeon the money and food disgusting.
So they messed up my order and still get 5 stars. Thats what good customer service can do. I called last night to preorder 4 dozen donuts and 4 boxes of joe for a meeting. Needed 6:45am pick up. I walk in on time, and see right away from the look on their face, the night crew never told the morning crew. But the two team members asked for 10 minutes to pull it together, which they did with a smile, and got me on my way. I wish I had your names to share here, but to the crew this morning who just put their heads down and got it done, nice job! And Thank you!!
It's quick coffee.
It's a terrible service, they make mistakes and don't want to fix the order, when the mistake was theirs. It's not the first time this has happened. Other Dunkin' Donuts are better.
Dunkin is Dunkin wherever you go. I go for their coffee, which I really like. This one is small, but clean and the employees are friendly.
Atmosphere: 4
Food: 5
Service: 5
I’m not sure who is slower this Dunkin or the one across rt 9. Every time I get something on an English muffin it is never toasted, despite me selecting toasted on the mobile app. I have never seen anyone enjoy an untoasted raw English muffin. I had to go into the store to request a new sandwich on a toasted English muffin and was assuming I would see a short staffed team since I had waited at the drive through screen for five minutes without anyone saying anything. There were 7 staff members in there. I don’t understand Why this Dunkin has gone so down hill. I even have to request a straw at the drive thru for my iced coffee.
Restaurantji Recommends
Starting to think I need to change my morning routine two times a day customer service is going down the place is filthy you can't tell me that at 6:15 in the morning you've been so busy that all the counters are dirty munchkins all over the floor clumps of hair in the lobby uncalled for staff standing around laughing and talking no one taking pride in their work anymore it's a shame New Management really bought this place downhill now I need to go 10 minutes out of my way every morning
learn how to handle proper drive through times.
We went to the dunkin on route nine w in poughkeepsie NY. We ordered ahead yet still had to wait twenty minutes when we finally got our food it was cold and gross, and our drink was mostly water. Only the donuts were ok
Atmosphere: 2
Food: 1
Service: 1
Grab a coffee once in awhile, coffee fresh but service usually slow. There are workers with good customer skills and some without.
Food: 5
Service: 3
Recommended dishes: Bacon Egg and Cheese, Pumpkin Donut
Don't do the drive through. Trust me. Don't do the drive through.
Atmosphere: 2
Food: 4
Service: 2
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