This was only my second time at 5 guys and was reminded about why I don't go. Decent food, but three hamburgers and one french fry was about 40 bucks.. I don't know about you but I'm just not spending that much money.
Atmosphere: 4
Food: 4
Service: 4
Ezra Luna
Good burgers, but couldn’t tell the difference between the Cajun fries and the regular fries. Online ordering is nice but pick up was not very good. Need better online ordering system when picking up.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Little Cheeseburger, Little Fries, Little Cajun Fries
Stacey Souza
Way to expensive $26 for a sm frappe cheeseburger and fries
Atmosphere: 2
Food: 2
Service: 4
Andrea Pier
I don't eat burgers, but they have a great vegetarian option and the banana shake is fantastic
Atmosphere: 5
Food: 5
Service: 5
Fanny Greene
One of my go to’s when I order out. I like their fries and they are able to do bunless burger wrapped in lettuce. Overall good!
Atmosphere: 5
Food: 5
Service: 5
Gracielle Acerra
Foods good as always. This review is for Nelsy! Hope I’m spelling it right. She’s got it DOOOOWN. She ran the milkshake station DOWN THE LÍNE TO THE FRIES. Not to mention everything was so clean, she was just AMAZING. This is the best milkshake I’ve ever had!! Like yessss girl!! GET IT.
This is the first time I’ve met her and I can’t wait to come back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style
Sophia Aponte
Food was good. The only issue is staffing. The staff was nice but they just don't have enough people to have 2 people preparing food at the line but there are 2 ppl doing online orders so on store, the line is out the door. Could use more staff or better distribution. Best bet is to order ahead and hope it's right.
Atmosphere: 4
Food: 5
Service: 4
Jenny
I've gone to a few different 5 guys and this was by far the best. Service was great, workers were so kind and wow they made my burger perfect ! They added a bunch of jalapeños to my burger & bacon. The one I go to the most in Lancaster, NY, they add maybe 2-3 slices of jalapeño & a slice or two of bacon, lol, so that was cool. My hubby's burger was amazing he said as well ! Next time in the area, we will def be back 🍔🌶🥓
Atmosphere: 5
Food: 5
Service: 5
T Ann
Worst five guys burger I ever had. Cheese wasn’t even melted. Very disappointed
Atmosphere: 3
Food: 2
Service: 3
RRR BBB
The manager Raheem fixed a small issue for me and didn't miss a beat. A well run burger place.
The website glitched and changed my pickup location without me noticing (it said this location doesn't do little cheeseburgers which isn't accurate, so it changed my location to one that includes this option automatically). When I called the wrong location they switched my order over to the correct location no problem. The manager (Nick) was so nice and efficient. Great service! Always great food!
Atmosphere: 5
Food: 5
Service: 5
Dominick Amorosso
Good stuff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Nick Abbs
Takes forever. Food is fine, wait is bonkers. Waited 15 minutes in the store after a 20 minute lead time on an online order.
Joshua Herzig-Marx
It's a Five Guys of you like that sort of thing. Personally I find the burgers a little bland and the fries soggy but recognize I might be in the minority. Tye Coke Freestyle is as awesome as always and they had no problem with my taking free ice and water.
This one, though, was super slow to get our food out and some of the peanuts tasted spoiled.
Vegetarian options: You can get a veggie sandwich (no cheese!) or a small grilled cheese. They should add a veggie burger!!!
Recommended dishes: Grilled Cheese, Veggie Sandwich, Little Cajun Fries, Hamburger
Mikey Lelli
“My visit to Five Guys was honestly fantastic. The burger was spot on—juicy, perfectly cooked, and full of flavor. It was exactly how I wanted it, and it hit the spot. The milkshake? It was just as great—thick, creamy, and really refreshing. But what made the experience even better was the staff. They were super friendly, helpful, and really added a nice touch to the whole experience. It’s always a plus when the service is as good as the food. I’m definitely coming back for more!”
This was only my second time at 5 guys and was reminded about why I don't go.
Decent food, but three hamburgers and one french fry was about 40 bucks..
I don't know about you but I'm just not spending that much money.
Atmosphere: 4
Food: 4
Service: 4
Good burgers, but couldn’t tell the difference between the Cajun fries and the regular fries. Online ordering is nice but pick up was not very good. Need better online ordering system when picking up.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Little Cheeseburger, Little Fries, Little Cajun Fries
Way to expensive $26 for a sm frappe cheeseburger and fries
Atmosphere: 2
Food: 2
Service: 4
I don't eat burgers, but they have a great vegetarian option and the banana shake is fantastic
Atmosphere: 5
Food: 5
Service: 5
One of my go to’s when I order out. I like their fries and they are able to do bunless burger wrapped in lettuce. Overall good!
Atmosphere: 5
Food: 5
Service: 5
Foods good as always. This review is for Nelsy! Hope I’m spelling it right. She’s got it DOOOOWN. She ran the milkshake station DOWN THE LÍNE TO THE FRIES. Not to mention everything was so clean, she was just AMAZING. This is the best milkshake I’ve ever had!! Like yessss girl!! GET IT.
This is the first time I’ve met her and I can’t wait to come back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style
Food was good. The only issue is staffing. The staff was nice but they just don't have enough people to have 2 people preparing food at the line but there are 2 ppl doing online orders so on store, the line is out the door. Could use more staff or better distribution. Best bet is to order ahead and hope it's right.
Atmosphere: 4
Food: 5
Service: 4
I've gone to a few different 5 guys and this was by far the best. Service was great, workers were so kind and wow they made my burger perfect ! They added a bunch of jalapeños to my burger & bacon. The one I go to the most in Lancaster, NY, they add maybe 2-3 slices of jalapeño & a slice or two of bacon, lol, so that was cool. My hubby's burger was amazing he said as well ! Next time in the area, we will def be back 🍔🌶🥓
Atmosphere: 5
Food: 5
Service: 5
Worst five guys burger I ever had. Cheese wasn’t even melted. Very disappointed
Atmosphere: 3
Food: 2
Service: 3
The manager Raheem fixed a small issue for me and didn't miss a beat. A well run burger place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style
Restaurantji Recommends
The website glitched and changed my pickup location without me noticing (it said this location doesn't do little cheeseburgers which isn't accurate, so it changed my location to one that includes this option automatically). When I called the wrong location they switched my order over to the correct location no problem. The manager (Nick) was so nice and efficient. Great service! Always great food!
Atmosphere: 5
Food: 5
Service: 5
Good stuff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Takes forever. Food is fine, wait is bonkers. Waited 15 minutes in the store after a 20 minute lead time on an online order.
It's a Five Guys of you like that sort of thing. Personally I find the burgers a little bland and the fries soggy but recognize I might be in the minority. Tye Coke Freestyle is as awesome as always and they had no problem with my taking free ice and water.
This one, though, was super slow to get our food out and some of the peanuts tasted spoiled.
Vegetarian options: You can get a veggie sandwich (no cheese!) or a small grilled cheese. They should add a veggie burger!!!
Kid-friendliness: It's fast food.
Wheelchair accessibility: Wheelchair accessible entrance.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Grilled Cheese, Veggie Sandwich, Little Cajun Fries, Hamburger
“My visit to Five Guys was honestly fantastic. The burger was spot on—juicy, perfectly cooked, and full of flavor. It was exactly how I wanted it, and it hit the spot. The milkshake? It was just as great—thick, creamy, and really refreshing. But what made the experience even better was the staff. They were super friendly, helpful, and really added a nice touch to the whole experience. It’s always a plus when the service is as good as the food. I’m definitely coming back for more!”
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
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