After an urgent care visit on Saturday, I took my daughter here to get her some chicken soup in hopes of making her feel better. What a mistake!! Not only did it take over 15 minutes for a small order of chicken soup, it was disgusting and over priced. The chicken had no flavor and was undercooked. I literally over paid for just broth and raw chicken. My daughter was so disappointed. I had to throw the whole thing out. As a true Puerto Rican, I will never buy from here again, and it makes me sad to think that this establishment is giving Puerto Rican food a bad rep. Please think twice about wasting your money on horrible food.
Food: 1
ula woj
I recently ordered the fried cheese, which was priced at $6.99 before tax. To my surprise, I received only three very thin slices of cheese with a side of sauce. While the cheese itself was delicious, the portion size was shockingly small more like something you’d expect in a kids' meal, not for the price of nearly $7. The taste was great, but I can’t get over how overpriced and underwhelming the portion was. It’s hard to justify paying this much for something that feels more like a snack than a real appetizer or side dish. I won’t be ordering this again unless the portion size improves or the price is adjusted. It’s just not worth it.
Lily Amezcua
My husband and I stopped here from New Jersey. I must say their potato salad was absolutely delicious and the cheese empanada as well. My husband ordered white rice, black beans and chuletas, and the flavor was amazing. Thank you
Atmosphere: 4
Food: 5
Service: 4
Amy Moscati
The new location in Mohegan Lake is fantastic. The service and food are religiously spot on and everything tastes fresh & seasoned perfectly. I know this is a fav of a lot of people but if you haven't tried it, you need to. We just had the new bowls today and they're amazing. So glad they opened the new spot when they closed the one in Jefferson Valley.
Stephanie Proch
The staff was very friendly and the food was delicious. The pernil was so tender, maduros were caramelized beautifully, and the arroz con gandules was moist and tasty. It reminded me of my spot back home in Brooklyn. Thank you Izla, keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rice and Beans, Roast Pork, Sweet Plantains
damian lasher
I went here today for a quick little lunch of something tasty. I’ve been here a few times before and the food is always great. I got the pernil , rice and beans and sweet plantains with a beef empanada to share with a friend. Food was 🔥 as always. Try the hot sauce and the mojito sauce. Very tasty stuff. The staff were very friendly and accommodating; offering us to try different things and asking if we had questions about the menu.
Overall great place to eat!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rice and Beans, Cuban, Roast Pork, Sweet Plantains
Elizabeth Torres
I feel awful writing this because I truly cherished this place. For years, I’ve gone at least once a week, spending a lot of money here and introducing my family and friends to the food. While there were occasional misses in the past (raw plantains, beans without beans—just juice), I never complained. For the last two years, they seemed to be doing better.
But on August 20th, I picked up one of my usual orders after driving 20 minutes. When I opened my food at home, I was shocked—my sirloin was raw (I never requested rare or medium-rare, and that isn’t even an option with these steaks), and my Ropa Vieja was so undercooked that the minute I split the meat, blood seemed to be oozing. This meal was inedible. We ended up eating peanut butter and jelly sandwiches instead of the Puerto Rican comfort food I always look forward to after long workdays. For evidentiary support, I have included photos of this plate.
I immediately called and spoke to Chancy, who was polite and apologetic. She assured me that if I called the following week, I would be given my food at no charge. I appreciated her tone and was willing to let it go.
However, the next week when I called back, everything changed. Suddenly, I was told the “red” I saw was just sauce from the Ropa Vieja. I was placed on hold multiple times, faced pushback, and was eventually told I could only get the meats replaced—but would have to pay for the rice and beans. By then, I had already ordered elsewhere, frustrated with the lack of accountability and respect.
This was the breaking point. I am not just a random customer. I’ve supported this place consistently, even tipping cash since they removed the tip option at the register. I’ve overlooked spoiled shrimp, inconsistent portion sizes, and missing items—but this time I was dismissed instead of valued.
This experience has made me truly reconsider whether I will ever return, and that is sad for me to say as someone who is Puerto Rican and loves supporting my people and our food. I hope the owner reads this and recognizes that losing a loyal customer isn’t just losing me—it’s losing my family and friends, all of whom I’ve brought here over the years.
But if this is how loyal customers are treated when they’re served raw, inedible food, then maybe it’s time for us to take our business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Doreen D
The food was delicious with excellent flavors. However, the food was lukewarm and served in styrofoam containers with plastic forks. This is not appropriate for a sit in meal. It’s very uncomfortable to eat out of a container with a lid that’s attached and in the way. Please invest in a dishwasher and use appropriate dishware. The cashiers need to be a bit friendlier as well. I want you to succeed because the food is really good.
Atmosphere: 4
Food: 4
Service: 3
debbie guasp
We ordered an avocado salad that was delivered with rotten brown avocado and some mushed on top . I would not have ever sent that out if I was an owner to my customer . Truly disgusting .
Food: 3
Matthew “Stoneface40” Murphy
The food is ok. The staff is friendly...but so are the roaches. Last time I went there was a full grown roach crawling the wall. Never went back after that.
Horrible pork ,cold,dry,small amount. Have better everywhere else. Rice was dry and flavorless..won't be back
Atmosphere: 1
Food: 1
Service: 2
Robert Molina
Been here 3 times, tried giving them a chance. But every time they messed up. Gave my order away, took 45 minutes to get food. And not that good. Very disappointing!
Atmosphere: 1
Food: 1
Service: 1
Franz
The food was good
Atmosphere: 4
Food: 4
Service: 4
SAM Westwood
I'll be back. Yummy.
Atmosphere: 5
Food: 5
Service: 5
Ken Welliver
I really enjoyed sitting down at this restaurant with my friend and getting some food to go. I enjoyed eating some rice, pernil with pastelles. Delicioso!
After an urgent care visit on Saturday, I took my daughter here to get her some chicken soup in hopes of making her feel better. What a mistake!! Not only did it take over 15 minutes for a small order of chicken soup, it was disgusting and over priced. The chicken had no flavor and was undercooked. I literally over paid for just broth and raw chicken. My daughter was so disappointed. I had to throw the whole thing out. As a true Puerto Rican, I will never buy from here again, and it makes me sad to think that this establishment is giving Puerto Rican food a bad rep. Please think twice about wasting your money on horrible food.
Food: 1
I recently ordered the fried cheese, which was priced at $6.99 before tax. To my surprise, I received only three very thin slices of cheese with a side of sauce. While the cheese itself was delicious, the portion size was shockingly small more like something you’d expect in a kids' meal, not for the price of nearly $7.
The taste was great, but I can’t get over how overpriced and underwhelming the portion was. It’s hard to justify paying this much for something that feels more like a snack than a real appetizer or side dish.
I won’t be ordering this again unless the portion size improves or the price is adjusted. It’s just not worth it.
My husband and I stopped here from New Jersey. I must say their potato salad was absolutely delicious and the cheese empanada as well. My husband ordered white rice, black beans and chuletas, and the flavor was amazing. Thank you
Atmosphere: 4
Food: 5
Service: 4
The new location in Mohegan Lake is fantastic. The service and food are religiously spot on and everything tastes fresh & seasoned perfectly. I know this is a fav of a lot of people but if you haven't tried it, you need to. We just had the new bowls today and they're amazing. So glad they opened the new spot when they closed the one in Jefferson Valley.
The staff was very friendly and the food was delicious. The pernil was so tender, maduros were caramelized beautifully, and the arroz con gandules was moist and tasty. It reminded me of my spot back home in Brooklyn. Thank you Izla, keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rice and Beans, Roast Pork, Sweet Plantains
I went here today for a quick little lunch of something tasty. I’ve been here a few times before and the food is always great. I got the pernil , rice and beans and sweet plantains with a beef empanada to share with a friend. Food was 🔥 as always. Try the hot sauce and the mojito sauce. Very tasty stuff.
The staff were very friendly and accommodating; offering us to try different things and asking if we had questions about the menu.
Overall great place to eat!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rice and Beans, Cuban, Roast Pork, Sweet Plantains
I feel awful writing this because I truly cherished this place. For years, I’ve gone at least once a week, spending a lot of money here and introducing my family and friends to the food. While there were occasional misses in the past (raw plantains, beans without beans—just juice), I never complained. For the last two years, they seemed to be doing better.
But on August 20th, I picked up one of my usual orders after driving 20 minutes. When I opened my food at home, I was shocked—my sirloin was raw (I never requested rare or medium-rare, and that isn’t even an option with these steaks), and my Ropa Vieja was so undercooked that the minute I split the meat, blood seemed to be oozing. This meal was inedible. We ended up eating peanut butter and jelly sandwiches instead of the Puerto Rican comfort food I always look forward to after long workdays. For evidentiary support, I have included photos of this plate.
I immediately called and spoke to Chancy, who was polite and apologetic. She assured me that if I called the following week, I would be given my food at no charge. I appreciated her tone and was willing to let it go.
However, the next week when I called back, everything changed. Suddenly, I was told the “red” I saw was just sauce from the Ropa Vieja. I was placed on hold multiple times, faced pushback, and was eventually told I could only get the meats replaced—but would have to pay for the rice and beans. By then, I had already ordered elsewhere, frustrated with the lack of accountability and respect.
This was the breaking point. I am not just a random customer. I’ve supported this place consistently, even tipping cash since they removed the tip option at the register. I’ve overlooked spoiled shrimp, inconsistent portion sizes, and missing items—but this time I was dismissed instead of valued.
This experience has made me truly reconsider whether I will ever return, and that is sad for me to say as someone who is Puerto Rican and loves supporting my people and our food. I hope the owner reads this and recognizes that losing a loyal customer isn’t just losing me—it’s losing my family and friends, all of whom I’ve brought here over the years.
But if this is how loyal customers are treated when they’re served raw, inedible food, then maybe it’s time for us to take our business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
The food was delicious with excellent flavors. However, the food was lukewarm and served in styrofoam containers with plastic forks. This is not appropriate for a sit in meal. It’s very uncomfortable to eat out of a container with a lid that’s attached and in the way. Please invest in a dishwasher and use appropriate dishware. The cashiers need to be a bit friendlier as well. I want you to succeed because the food is really good.
Atmosphere: 4
Food: 4
Service: 3
We ordered an avocado salad that was delivered with rotten brown avocado and some mushed on top . I would not have ever sent that out if I was an owner to my customer . Truly disgusting .
Food: 3
The food is ok. The staff is friendly...but so are the roaches. Last time I went there was a full grown roach crawling the wall. Never went back after that.
Atmosphere: 1
Food: 3
Service: 4
Restaurantji Recommends
Horrible pork ,cold,dry,small amount. Have better everywhere else. Rice was dry and flavorless..won't be back
Atmosphere: 1
Food: 1
Service: 2
Been here 3 times, tried giving them a chance. But every time they messed up. Gave my order away, took 45 minutes to get food. And not that good. Very disappointing!
Atmosphere: 1
Food: 1
Service: 1
The food was good
Atmosphere: 4
Food: 4
Service: 4
I'll be back. Yummy.
Atmosphere: 5
Food: 5
Service: 5
I really enjoyed sitting down at this restaurant with my friend and getting some food to go. I enjoyed eating some rice, pernil with pastelles. Delicioso!
Atmosphere: 5
Food: 5
Service: 5
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