I visit this Starbucks 6 out of the 7 days in the week. I don’t mind paying the higher cost to get a coffee here instead of a Dunkin because I genuinely feel you pay for the customer service you receive. 90% of the time the customer service is great but when the employee has my order hanging out the windows I drive up and just says “here you go” in a condescending/irritated voice for each item I ordered it definitely doesn’t start my day off how I expected. Or when I pull up to let them know I’m here to pick up my mobile order and they state “I see you ordered that 3 minutes ago so we’re working on it.” I’m not sure what that clearly annoyed comment accomplishes when the app says ready in 3-6 minutes. Should I place it sooner or be able to predict how many cars will be in the drive thru? I understand if I was a rude customer and acted in a rush, then yes I would also point the my time out as well, but i am not that customer.
Service: 2
Jeremy Lier
They excel at taking the “customer service” out of “customer service”. They didn’t listen while taking orders that were basic, and messed them up. Ok, np, but when we ask them to correct the error, we were inconveniencing them and they made us know it. Then, after trying to put up with their stellar personalities, they continued to not listen again when trying to correct the messed up drinks. The worst part is they quickly offered a free drink as if they knew they stunk. Here’s a novel thought, save the free drink and get the order right at the beginning. And throw in a smile once in a while.
Parking: great space. no problems with parking
Atmosphere: 1
Food: 2
Service: 1
Anonymous
Why the heck do you use a microwave to warm up a croissant? It rendered my breakfast inedible. Never put pastry in a microwave!
Atmosphere: 3
Food: 1
Service: 3
Don Fitzmahan
The coffee is still very good but the new seating is NOT!
Atmosphere: 3
Food: 4
Service: 5
Lisa Toscano
Prices are worth the item. For the winter and Christmas time, I highly recommend the peopermint hot cocoa. Everything was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake Pop, Baked Apple Croissant
John Lombardi III
Previously had a bad review based on a bad experience initially. Great place, well run, quick, courteous, and worth going back to.
Atmosphere: 5
Service: 5
Jan B
We only got coffees. Staff was nice, friendly and welcoming.
Atmosphere: 5
Service: 5
Alexx Cabrera
This is the superior
Atmosphere: 5
Food: 5
Service: 5
Melissa Gio
Zach and the rest of the Fishkill crew are amazing! They are super friendly and always start my day off with a smile!
Atmosphere: 5
Food: 5
Service: 5
Melissa CC
This is my go to Starbucks! The staff is great! The beverages are made well and to order. I have a milk allergy and I love their suggestions. The staff make the place and in the past I gave one less star for a worker who was a turd, but they are no longer there. 5 stars!!
I visit this Starbucks 6 out of the 7 days in the week. I don’t mind paying the higher cost to get a coffee here instead of a Dunkin because I genuinely feel you pay for the customer service you receive. 90% of the time the customer service is great but when the employee has my order hanging out the windows I drive up and just says “here you go” in a condescending/irritated voice for each item I ordered it definitely doesn’t start my day off how I expected. Or when I pull up to let them know I’m here to pick up my mobile order and they state “I see you ordered that 3 minutes ago so we’re working on it.” I’m not sure what that clearly annoyed comment accomplishes when the app says ready in 3-6 minutes. Should I place it sooner or be able to predict how many cars will be in the drive thru? I understand if I was a rude customer and acted in a rush, then yes I would also point the my time out as well, but i am not that customer.
Service: 2
They excel at taking the “customer service” out of “customer service”. They didn’t listen while taking orders that were basic, and messed them up. Ok, np, but when we ask them to correct the error, we were inconveniencing them and they made us know it. Then, after trying to put up with their stellar personalities, they continued to not listen again when trying to correct the messed up drinks. The worst part is they quickly offered a free drink as if they knew they stunk. Here’s a novel thought, save the free drink and get the order right at the beginning. And throw in a smile once in a while.
Parking: great space. no problems with parking
Atmosphere: 1
Food: 2
Service: 1
Why the heck do you use a microwave to warm up a croissant? It rendered my breakfast inedible. Never put pastry in a microwave!
Atmosphere: 3
Food: 1
Service: 3
The coffee is still very good but the new seating is NOT!
Atmosphere: 3
Food: 4
Service: 5
Prices are worth the item. For the winter and Christmas time, I highly recommend the peopermint hot cocoa. Everything was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake Pop, Baked Apple Croissant
Previously had a bad review based on a bad experience initially. Great place, well run, quick, courteous, and worth going back to.
Atmosphere: 5
Service: 5
We only got coffees. Staff was nice, friendly and welcoming.
Atmosphere: 5
Service: 5
This is the superior
Atmosphere: 5
Food: 5
Service: 5
Zach and the rest of the Fishkill crew are amazing! They are super friendly and always start my day off with a smile!
Atmosphere: 5
Food: 5
Service: 5
This is my go to Starbucks! The staff is great! The beverages are made well and to order. I have a milk allergy and I love their suggestions. The staff make the place and in the past I gave one less star for a worker who was a turd, but they are no longer there. 5 stars!!
Dietary restrictions: Milk allergy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino, Iced Pumpkin Spice Latte, Cinnamon Coffee Cake
Restaurantji Recommends
Great little café to enjoy both hot coffee and cold drinks to have there or take out.
Parking: It is a shared parking lot with other businesses.
Wheelchair accessibility: All cafés are wheelchair accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Featured Medium Roast - Pike Place Roast
5 stars across the board ✨️ ?
Friendly, knowledgeable and professional staff. Clean with a great atmosphere ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino, Birthday Cake Pop, Starbucks Blonde Espresso Roast, Tropical Citrus Iced Energy
Looks like the prices have now gone up again.
Atmosphere: 4
Food: 4
Service: 4
Drive thru order, NO ice in Java chip!
Atmosphere: 1
Food: 1
Service: 3
Good coffee. Staff was Courteous.
Atmosphere: 5
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