Carvel Corporate needs to evaluate this franchise location!! I wish I could give zero stars.
1) I asked for a sample of the pistachio soft serve for my son bc he likes pistachio ice cream but soft serve tastes different. Guy tells me no. Can’t have a sample.
2) Order two kids cups with toppings. 1 small cup no toppings. He charges me $19.87. When I ask why it’s more than what’s posted he points to a tiny sign bottom left of the case with pricing for ice cream versus the giant sign hanging above the case which doesn’t specify soft serve ice cream pricing only.
3)The coffee ice cream was freezer burnt as soon as I took a spoonful.
4) The guy has a NASTY attitude.
Would rather spend the extra money at Cold Stone or Max & Mina’s.
Never again…
AslamZajah
Don’t go…Don’t go.. Worst place to buy ice cream in nyc queens. I bought small cups of soft ice cream in 2 different stores. This place cost $6.80 and small portions of ice cream. Cash price and card prices different. Dog walking around everywhere disgusting.
Jenny Liu
Great service!! App works great too!! Thanks!!
Bennett Fischthal
Wednesday is still Sundae!
micale
Nice customer service. Place clean and organized. Had a waffle cone with 3 scoops of vanilla .it was delicious. Price for icream not what it use to be. Expensive.
Kate Panitz
Please read before going: this cost $9.50 the small cup is $6 and $1.50/topping I have never in my life been to a Carvel with such high prices Also, they have a dog running around the store. Not sure how sanitary that is
Mildred Perfetto
My friend treated me to a Vanilla Milkshake. Owner said he had no vanilla. The milkshake was watery and the ice cream separated from the milk. Never had anything this bad. I will never go there again.
María Castillo
Customer service is terrible
Alvaro Castro
When you come here be respectful...don't come thinking you own the place....the owner is like the character in Kill Bill ....Pai Mei...show respect you get respect....great service master 👏
The ice cream here is fantastic. The parking is absolutely terrible. The staff is very nice and friendly and usually gets you what you want however it is extraordinarily costly to get ice cream at Carvel.
Great ice cream, cheap people. You never get a full cup of soft ice cream Disappointed.
Atmosphere: 4
Food: 5
Service: 1
SC “Missy” Turner
The gentlemen that took my order was rude. He does not exhibit good customer service experience at all. He would not allow me to order a cone with two topping because it only came with one. I explained to him I always pay for the additional toppings. He said who ever allowed that in the past was wrong. I was shocked and walked out. I will not be going back to this location at all. I
I love the banana barge.
Carvel Corporate needs to evaluate this franchise location!!
I wish I could give zero stars.
1) I asked for a sample of the pistachio soft serve for my son bc he likes pistachio ice cream but soft serve tastes different. Guy tells me no. Can’t have a sample.
2) Order two kids cups with toppings. 1 small cup no toppings. He charges me $19.87. When I ask why it’s more than what’s posted he points to a tiny sign bottom left of the case with pricing for ice cream versus the giant sign hanging above the case which doesn’t specify soft serve ice cream pricing only.
3)The coffee ice cream was freezer burnt as soon as I took a spoonful.
4) The guy has a NASTY attitude.
Would rather spend the extra money at Cold Stone or Max & Mina’s.
Never again…
Don’t go…Don’t go..
Worst place to buy ice cream in nyc queens.
I bought small cups of soft ice cream in 2 different stores. This place cost $6.80 and small portions of ice cream.
Cash price and card prices different.
Dog walking around everywhere disgusting.
Great service!! App works great too!! Thanks!!
Wednesday is still Sundae!
Nice customer service. Place clean and organized. Had a waffle cone with 3 scoops of vanilla .it was delicious. Price for icream not what it use to be. Expensive.
Please read before going:
this cost $9.50
the small cup is $6 and $1.50/topping
I have never in my life been to a Carvel with such high prices
Also, they have a dog running around the store. Not sure how sanitary that is
My friend treated me to a Vanilla Milkshake. Owner said he had no vanilla. The milkshake was watery and the ice cream separated from the milk. Never had anything this bad. I will never go there again.
Customer service is terrible
When you come here be respectful...don't come thinking you own the place....the owner is like the character in Kill Bill ....Pai Mei...show respect you get respect....great service master 👏
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The ice cream here is fantastic. The parking is absolutely terrible. The staff is very nice and friendly and usually gets you what you want however it is extraordinarily costly to get ice cream at Carvel.
Atmosphere: 4
Food: 5
Service: 4
Tasted so good
Enjoyable delicious flavors - really recommend the Carvel Ice cream cake flavor !!
Great ice cream, cheap people.
You never get a full cup of soft ice cream
Disappointed.
Atmosphere: 4
Food: 5
Service: 1
The gentlemen that took my order was rude. He does not exhibit good customer service experience at all. He would not allow me to order a cone with two topping because it only came with one. I explained to him I always pay for the additional toppings. He said who ever allowed that in the past was wrong. I was shocked and walked out. I will not be going back to this location at all. I
Atmosphere: 1
Service: 1
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