Great service! Hasina B was the clerk who helped me and she was awesome!
Britni Henry
This worker Shane is the best he makes costumer service feel at ease and has a warm and welcoming heart of gold that’s huge can’t wait to come back and buy and eat more ice cream again
ChristinaTs26
The experience that took place on June 22,2025 @ approximately 7:45pm - 7:50pm . I entered the store to get some delicious cold stone ice cream . As I come to this store all the time . I immediately advise the worker Beth I have a nut allergy . Can you please use everything from the back . As they have always done . Not only at this location but every other location I been too . Within nyc , Long Island & more . They have always had ice cream in the back for any customer with any form of allergy . Today I was told I couldn’t get the ice cream from the back . I ask was this a fresh tube of ice cream that came out ? The worker stated yes . When I looked at the chocolate ice cream I can clearly see it was almost finished . Which clearly wasn’t a new ice cream tube . The worker then stated that they mixed the spoon up with the nut in the ice cream tube . & she doesn’t care I can just take the ice cream as is . I stated to her I have a nut allergy & you are purposely now trying to give me the same ice cream you stated wasn’t mixed with the nuts spoon . I asked for a manger . Manger Shane then came out & I explain the same to him . He stated he’s not getting not ice cream from the back . That the ice cream is to hard . I stated I have no problem waiting for the ice cream to melt a little . As I’m a returning customer . He stated “ to take yourself to the Jamaica ave location & another location . As in this location we don’t accommodate people with nut allergy or any form of allergy . I said seriously ? Okay & walked out . I drove off as I do live in the neighborhood. I came right back & came into the store and ask for both their names . I was very upset and baffled . How I was treated as a customer . I was very displeased on the service cold stone represent for anyone who has any form of allergy . Such as and adult or child . Ice cream makes people happy . To be treated as such way was very heart breaking . I came back to tell the manger Shane . what his worker did could of killed me or someone else . Nut allergy is number 1 allergy in America . So to treat anyone like that with a allergy was completely mind boggling . The fact the workers lied and said it wasn’t at first is ridiculous . Could really harm / kill someone with and allergy . The manger not caring as well . Just was very unacceptable . As well as unprofessional & unethical . I am very un happy on what has taken place . I would like some sort of resolution. I can’t believe this type of behavior / unprofessionalism that took place . Such as cold stone . This is what you guys repersent to your paying customer ? I’m completely disgusted . Thank god I have a every thing on audio recording & video . I couldn’t believe this happened ….. really disappointed.
Phillip Morrison
This place is going downhill. I noticed a significant drop in quality in many ColdStone spots. How sad. Many local gelato and ice cream shops are outperforming and getting popular now.
Sophia B
Pam is awesome! Love the service here:) great memories made here with the fam
Airborne Sarg
So I have been going to Goldstone Icecream on Union Tpk for a while now, and Shayne and Hasina are simply the best. We normally go there on Friday afternoon after work and their costumers service is simply amazing. They are friendly and they treat us as family. Thank you so very much for taking care of us, see you on the next Friday.
Breanna Tallarine
The best good stone ever.
Mike
Possibly the worst Cold Stone. To have a rude and disrespectful employee in an ice cream shop is really bad.
Atmosphere: 1
Food: 3
Service: 1
Priscilla Poon
I have been going to cold stone for 15 years and have seen this particular Cold Stone's location its gradual demise. I always get the same thing everytime, but this time around was the last straw. Waiting 45 min for your order and then having people tell you that you can't get what you want is downright disrespectful. On top of the lying to a customer who lives not even a block away saying that the place is under new management. Just WRONG! So either the new manager didn't bother putting an under new management sign up pretending to be under the old manager that would give me what I asked or being cheap and just doesn't want to pay for a sign or another option lying about being under new management. Take your pick. What added an additional insult to injury, skimping on the toppings. 1 piece of fruit is SUPER not cool. Especially when your spending 11 bucks for the largest size. TERRIBLE!
Fahad Nil
Hanan was awesome! She helped to me figure out exactly what I wanted. She’s so friendly and made me feel totally welcome. MAd Pie MoJo :)
Cold Stone Creamery has delicious ice cream with tons of fun mix-ins. It’s a busy spot, so the service can be a bit slow and average at times, but the quality of the treats makes up for it. Worth the wait if you’re craving something sweet.
Jo
Awful experience at this location. Staff needs to be retrained. Disgusting attitude from staff including the manager. Will not be returning.
Elisha Bursztyn
I wish I could give zero stars, but unfortunately, I can’t. The service here was terrible. I paid in cash, and the cashier gave me incorrect change. When I pointed out the mistake, she insisted that she counted correctly and refused to give me the money she owed me. I even suggested checking the cameras, but she wouldn’t listen. As a kid, I felt like she was trying to take advantage of me.
If you’re going here, especially if you’re sending your kids with cash, be extra careful. It seems like they have no problem shortchanging people.
Atmosphere: 1
Food: 1
Service: 1
Jay Ahn
I’m pretty sure they use fabuloso as a cleaning product at this location and it seems to permeate everything. The last time I went here, I got a waffle bowl with my ice cream and the smell of fabuloso permeated the taste of the waffle bowl. This time, I got a set of premade ice cream sandwiches from the freezer and had the same problem. Tasting fabuloso from ice cream is disgusting and upsetting considering the cost of cold stone. Won’t be returning
Food: 1
Service: 5
Makeupby Domm
Earth was such a pleasure. She was all by herself on this busy Sunday evening and was still so nice and pleasant! She as juggling so many customers on her own.
Great service! Hasina B was the clerk who helped me and she was awesome!
This worker Shane is the best he makes costumer service feel at ease and has a warm and welcoming heart of gold that’s huge can’t wait to come back and buy and eat more ice cream again
The experience that took place on June 22,2025 @ approximately 7:45pm - 7:50pm . I entered the store to get some delicious cold stone ice cream . As I come to this store all the time . I immediately advise the worker Beth I have a nut allergy . Can you please use everything from the back . As they have always done . Not only at this location but every other location I been too . Within nyc , Long Island & more . They have always had ice cream in the back for any customer with any form of allergy . Today I was told I couldn’t get the ice cream from the back . I ask was this a fresh tube of ice cream that came out ? The worker stated yes . When I looked at the chocolate ice cream I can clearly see it was almost finished . Which clearly wasn’t a new ice cream tube . The worker then stated that they mixed the spoon up with the nut in the ice cream tube . & she doesn’t care I can just take the ice cream as is . I stated to her I have a nut allergy & you are purposely now trying to give me the same ice cream you stated wasn’t mixed with the nuts spoon . I asked for a manger . Manger Shane then came out & I explain the same to him . He stated he’s not getting not ice cream from the back . That the ice cream is to hard . I stated I have no problem waiting for the ice cream to melt a little . As I’m a returning customer . He stated “ to take yourself to the Jamaica ave location & another location . As in this location we don’t accommodate people with nut allergy or any form of allergy . I said seriously ? Okay & walked out . I drove off as I do live in the neighborhood. I came right back & came into the store and ask for both their names . I was very upset and baffled . How I was treated as a customer . I was very displeased on the service cold stone represent for anyone who has any form of allergy . Such as and adult or child . Ice cream makes people happy . To be treated as such way was very heart breaking . I came back to tell the manger Shane . what his worker did could of killed me or someone else . Nut allergy is number 1 allergy in America . So to treat anyone like that with a allergy was completely mind boggling . The fact the workers lied and said it wasn’t at first is ridiculous . Could really harm / kill someone with and allergy . The manger not caring as well . Just was very unacceptable . As well as unprofessional & unethical . I am very un happy on what has taken place . I would like some sort of resolution. I can’t believe this type of behavior / unprofessionalism that took place . Such as cold stone . This is what you guys repersent to your paying customer ? I’m completely disgusted . Thank god I have a every thing on audio recording & video . I couldn’t believe this happened ….. really disappointed.
This place is going downhill. I noticed a significant drop in quality in many ColdStone spots. How sad. Many local gelato and ice cream shops are outperforming and getting popular now.
Pam is awesome! Love the service here:) great memories made here with the fam
So I have been going to Goldstone Icecream on Union Tpk for a while now, and Shayne and Hasina are simply the best. We normally go there on Friday afternoon after work and their costumers service is simply amazing. They are friendly and they treat us as family. Thank you so very much for taking care of us, see you on the next Friday.
The best good stone ever.
Possibly the worst Cold Stone. To have a rude and disrespectful employee in an ice cream shop is really bad.
Atmosphere: 1
Food: 3
Service: 1
I have been going to cold stone for 15 years and have seen this particular Cold Stone's location its gradual demise. I always get the same thing everytime, but this time around was the last straw. Waiting 45 min for your order and then having people tell you that you can't get what you want is downright disrespectful. On top of the lying to a customer who lives not even a block away saying that the place is under new management. Just WRONG! So either the new manager didn't bother putting an under new management sign up pretending to be under the old manager that would give me what I asked or being cheap and just doesn't want to pay for a sign or another option lying about being under new management. Take your pick. What added an additional insult to injury, skimping on the toppings. 1 piece of fruit is SUPER not cool. Especially when your spending 11 bucks for the largest size. TERRIBLE!
Hanan was awesome! She helped to me figure out exactly what I wanted. She’s so friendly and made me feel totally welcome. MAd Pie MoJo :)
Restaurantji Recommends
Cold Stone Creamery has delicious ice cream with tons of fun mix-ins. It’s a busy spot, so the service can be a bit slow and average at times, but the quality of the treats makes up for it. Worth the wait if you’re craving something sweet.
Awful experience at this location. Staff needs to be retrained. Disgusting attitude from staff including the manager. Will not be returning.
I wish I could give zero stars, but unfortunately, I can’t. The service here was terrible. I paid in cash, and the cashier gave me incorrect change. When I pointed out the mistake, she insisted that she counted correctly and refused to give me the money she owed me. I even suggested checking the cameras, but she wouldn’t listen. As a kid, I felt like she was trying to take advantage of me.
If you’re going here, especially if you’re sending your kids with cash, be extra careful. It seems like they have no problem shortchanging people.
Atmosphere: 1
Food: 1
Service: 1
I’m pretty sure they use fabuloso as a cleaning product at this location and it seems to permeate everything. The last time I went here, I got a waffle bowl with my ice cream and the smell of fabuloso permeated the taste of the waffle bowl. This time, I got a set of premade ice cream sandwiches from the freezer and had the same problem. Tasting fabuloso from ice cream is disgusting and upsetting considering the cost of cold stone. Won’t be returning
Food: 1
Service: 5
Earth was such a pleasure. She was all by herself on this busy Sunday evening and was still so nice and pleasant! She as juggling so many customers on her own.
Atmosphere: 5
Food: 5
Service: 5
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