I have always been a regular customer of this store. I used to have a young lady with a good service attitude. Now the old man who collects money has an extremely bad service attitude and no courtesy at all! I really don’t understand why the boss would use such a person.
Atmosphere: 1
Food: 3
Service: 1
H
Did that fat woman at the front desk take some gunpowder? The customer asked her ?100 words of criticism. I bought a ? birthday cake today, so I asked if there were plates and candles delivered? She said there were no plates and she had to buy candles herself. I said that we don’t need to eat the plate at home anyway. I’ll buy a candle with numbers on it. She said candles were $2 each. I said okay, then I want a candle. Then I added that even if I buy cakes, they won’t be delivered! She started firing machine guns at me. When it came to other stores, there was nothing. It wasn’t me, but it wasn’t anyone. The boss didn’t give it to me, so why should I buy it for you myself?You fat guy, just say ? and say no if you don’t. Does it show that you are very eloquent by talking so much? Do you seem to be the master?
Icey Cream
The staff is so friendly!!! I was short $1.50 for my order and they just said it’s ok you can give me it tomorrow. After 20 minutes I came back and gave them $2 and told them to keep the change. They even thanked me for coming back! Wonderful food staff and place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Cream Bawalnut Bun
T C
Beware! Cashier tried to scam an elderly. Cost of green tea rolls is clearly labeled $6.50. Cashier claimed it was $7. Elderly paid with a $20. So change should be $13.50. She gave $12.50 instead. Tried to rip elderly of $1.00.
Atmosphere: 2
Food: 4
Service: 1
Camille C.
I asked for a cup of coffee with 2 equals and next I noticed the lady making my coffee has her hand in the cup taking something out and proceeds to add water to the same cup and that's when I had to stop her and tell her I don't want that cup. I had to tell her that putting her bare hands with no gloves on my cup was disgusting. She apologized and grabbed a new cup. I will not be going back there. Makes me wonder if you do that in front of the customer, what do you do behind the walls.
D F
I love the coconut pineapple raisin bread. However, anything they have in this lovely bakery is outstanding. The staff is wonderful. I always look forward to coming here because I know I am going to get something that is mouthwatering and delicious. What a terrific place! You've got to try it!
Eileen W.
Mugi is my favorite bakery!! The cakes and pastries are always so delicious and fresh. I highly recommend!
Kent C.
I was in the area on Saturday and took a look at the places around. Noticed this bakery so I came in to check out what they have and hopefully grab a few things that I don't see regularly. The selection was pretty sparse and it was only 11 something in the morning. Another customer was asking about some mochi bun and the response from the woman he spoke to made it seem like they only restock once in the morning. So it's a you snooze you lose type of situation.I picked up a pineapple bun and 2 different red bean baked goods. They looked different than what I see at other Chinese bakeries. Got home and got into these. Man they definitely look better than they taste. Not really sure what the pineapple bun tasted like, but the topping on it was not good. The red bean buns were quite flavorless. The bread texturally was not good. Definitely won't be coming back.
Venus
The bread quality and environment is great. I tried the hotdog, pineapple, and shredded pork pineapple bun. They were all very filling. I definitely recommend them for anyone who's hungry and needs something fast to fill up their appetites.
Palwasha Jan
Just picked up my order explained to the front person how i wanted it and they messed it up completely ruined my birthday you guys this is the worst place don’t order from them i will be making a tiktok shortly this is the worst cake shop bye
We don't live in NYC, but every time we visited in the past 5 years we make a stop at this store. The cakes have our favorite balance of soft and airiness without being too sweet. We love the roll cakes too!
Shraddha Paranjpe
The food is good but the servers are very rude. They scream and shout at you if you ask them questions regarding their products. They should be polite and humble to their customers.
Matt A.
Great coffee, good desserts, good customer service. I'd highly suggest their iced coffee and breakfast pastries although I'd like to try their desserts sometime though to have a more solid opinion.
1- Mars
The bread quality and environment is great. I tried the hotdog, pineapple, and shredded pork pineapple bun. They were all very filling. I definitely recommend them for anyone who's hungry and needs something fast to fill up their appetites.
欣熠
They got good cake and bread but the pearls of the bubble tea did not taste like what I knew of. It wasn't sticky but slippery and it wasn't chewy and it tastes weird not getting bubble tea any more from there only recommend bread and cake.
I have always been a regular customer of this store. I used to have a young lady with a good service attitude. Now the old man who collects money has an extremely bad service attitude and no courtesy at all! I really don’t understand why the boss would use such a person.
Atmosphere: 1
Food: 3
Service: 1
Did that fat woman at the front desk take some gunpowder? The customer asked her ?100 words of criticism. I bought a ? birthday cake today, so I asked if there were plates and candles delivered? She said there were no plates and she had to buy candles herself. I said that we don’t need to eat the plate at home anyway. I’ll buy a candle with numbers on it. She said candles were $2 each. I said okay, then I want a candle. Then I added that even if I buy cakes, they won’t be delivered! She started firing machine guns at me. When it came to other stores, there was nothing. It wasn’t me, but it wasn’t anyone. The boss didn’t give it to me, so why should I buy it for you myself?You fat guy, just say ? and say no if you don’t. Does it show that you are very eloquent by talking so much? Do you seem to be the master?
The staff is so friendly!!! I was short $1.50 for my order and they just said it’s ok you can give me it tomorrow. After 20 minutes I came back and gave them $2 and told them to keep the change. They even thanked me for coming back! Wonderful food staff and place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Cream Bawalnut Bun
Beware! Cashier tried to scam an elderly. Cost of green tea rolls is clearly labeled $6.50. Cashier claimed it was $7. Elderly paid with a $20. So change should be $13.50. She gave $12.50 instead. Tried to rip elderly of $1.00.
Atmosphere: 2
Food: 4
Service: 1
I asked for a cup of coffee with 2 equals and next I noticed the lady making my coffee has her hand in the cup taking something out and proceeds to add water to the same cup and that's when I had to stop her and tell her I don't want that cup. I had to tell her that putting her bare hands with no gloves on my cup was disgusting. She apologized and grabbed a new cup. I will not be going back there. Makes me wonder if you do that in front of the customer, what do you do behind the walls.
I love the coconut pineapple raisin bread. However, anything they have in this lovely bakery is outstanding. The staff is wonderful. I always look forward to coming here because I know I am going to get something that is mouthwatering and delicious. What a terrific place! You've got to try it!
Mugi is my favorite bakery!! The cakes and pastries are always so delicious and fresh. I highly recommend!
I was in the area on Saturday and took a look at the places around. Noticed this bakery so I came in to check out what they have and hopefully grab a few things that I don't see regularly. The selection was pretty sparse and it was only 11 something in the morning. Another customer was asking about some mochi bun and the response from the woman he spoke to made it seem like they only restock once in the morning. So it's a you snooze you lose type of situation.I picked up a pineapple bun and 2 different red bean baked goods. They looked different than what I see at other Chinese bakeries. Got home and got into these. Man they definitely look better than they taste. Not really sure what the pineapple bun tasted like, but the topping on it was not good. The red bean buns were quite flavorless. The bread texturally was not good. Definitely won't be coming back.
The bread quality and environment is great. I tried the hotdog, pineapple, and shredded pork pineapple bun. They were all very filling. I definitely recommend them for anyone who's hungry and needs something fast to fill up their appetites.
Just picked up my order explained to the front person how i wanted it and they messed it up completely ruined my birthday you guys this is the worst place don’t order from them i will be making a tiktok shortly this is the worst cake shop bye
Restaurantji Recommends
We don't live in NYC, but every time we visited in the past 5 years we make a stop at this store. The cakes have our favorite balance of soft and airiness without being too sweet. We love the roll cakes too!
The food is good but the servers are very rude. They scream and shout at you if you ask them questions regarding their products. They should be polite and humble to their customers.
Great coffee, good desserts, good customer service. I'd highly suggest their iced coffee and breakfast pastries although I'd like to try their desserts sometime though to have a more solid opinion.
The bread quality and environment is great. I tried the hotdog, pineapple, and shredded pork pineapple bun. They were all very filling. I definitely recommend them for anyone who's hungry and needs something fast to fill up their appetites.
They got good cake and bread but the pearls of the bubble tea did not taste like what I knew of. It wasn't sticky but slippery and it wasn't chewy and it tastes weird not getting bubble tea any more from there only recommend bread and cake.