Incident Report: Ineffective Management on 11/01/2024 As a delivery driver, on Friday night, 11/01/2024. Despite the high volume of orders, the manager on duty failed to adequately support the team. During my pickups, I observed: - The team was overwhelmed, constantly calling the manager from the back to take orders. - The manager remained seated in the back office, visible from the lobby, instead of assisting the team. - The dining area was packed with customers, yet the manager chose not to engage and help. I recommend management address this issue, as it's unfair to employees and negatively impacts customer service.
Elizabeth Tomas
Everything was going well until my daughter found a worm in her taco ? waw was so ? I told to the woman she said is a bean but not is a worm you can see the little feet
Atmosphere: 5
Food: 2
Service: 5
Billy Lazer
Nicest manager prepared my food better than regular workers.
Saturday night August 3st about 9:15pm I ordered a black bean crunch wrap. I took it home got into my pj's and was about to enjoy my meal like most people do. As I checked they made a mistake and gave me beef instead of beans. I haven't had beef in over 12 years.
I decided I'm going to get dressed again hop in my car a drive back. I got there and spoke to someone I think named Hassem. Explained I had to come all the way back to their store and I needed my order corrected. This employee gave me such a weird look like if I was lying or something was my fault. This person said nothing to me, no apology for the error, no accountability at all. He turned and told another worker to make the correct order then just sat down with his friends or guests at the table.
As a district manager for a well known restaurant chain , I'm trained in customer service and hospitality interactions. If this were to happen to anyone you as the employee represent the company. Employees are trained to take initiative in expressing concern for your customers needs. The customer engagment was unexceptable behavior by this employee.
Atmosphere: 3
Food: 3
Service: 1
Christopher Alvarado
My food came with a price of cardboard
Atmosphere: 1
Food: 1
Service: 1
Kam Chow
They are slow, take too ling to get ur food.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Taco
Randy Jacob
Conveniently close to my hotel!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Taco, Nachos
Katrina Johnson
The service and food was great. Thank you.
Atmosphere: 5
Food: 5
Service: 5
XM
This store is terrible, my order only had two items, and one was packed wrong! The ingredients in the food were also too little!
Ordered the cantina chicken crispy taco with all the soggy cheese melted stuck on the outer shell/wrapper.. when i explained at the front, the lady proceeds to tell me that’s how it’s made.. accountability is one step to a good business..they clearly don’t get the agenda
Atmosphere: 2
Food: 1
Service: 1
Julian Lin
Food is pretty good but not the most polite employees
Incident Report: Ineffective Management on 11/01/2024 As a delivery driver, on Friday night, 11/01/2024. Despite the high volume of orders, the manager on duty failed to adequately support the team. During my pickups, I observed: - The team was overwhelmed, constantly calling the manager from the back to take orders. - The manager remained seated in the back office, visible from the lobby, instead of assisting the team. - The dining area was packed with customers, yet the manager chose not to engage and help. I recommend management address this issue, as it's unfair to employees and negatively impacts customer service.
Everything was going well until my daughter found a worm in her taco ? waw was so ? I told to the woman she said is a bean but not is a worm you can see the little feet
Atmosphere: 5
Food: 2
Service: 5
Nicest manager prepared my food better than regular workers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos Bellgrande, Burrito Supreme, Taco, Beefy Crunch Burrito & Pintos N Cheese, Quesadilla, Large Nacho Fries, Chicken Chipotle Melt & Beef Burrito, Cheesy Gordita Crunch
Saturday night August 3st about 9:15pm I ordered a black bean crunch wrap. I took it home got into my pj's and was about to enjoy my meal like most people do. As I checked they made a mistake and gave me beef instead of beans. I haven't had beef in over 12 years.
I decided I'm going to get dressed again hop in my car a drive back. I got there and spoke to someone I think named Hassem. Explained I had to come all the way back to their store and I needed my order corrected. This employee gave me such a weird look like if I was lying or something was my fault. This person said nothing to me, no apology for the error, no accountability at all. He turned and told another worker to make the correct order then just sat down with his friends or guests at the table.
As a district manager for a well known restaurant chain , I'm trained in customer service and hospitality interactions. If this were to happen to anyone you as the employee represent the company. Employees are trained to take initiative in expressing concern for your customers needs. The customer engagment was unexceptable behavior by this employee.
Atmosphere: 3
Food: 3
Service: 1
My food came with a price of cardboard
Atmosphere: 1
Food: 1
Service: 1
They are slow, take too ling to get ur food.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Taco
Conveniently close to my hotel!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Taco, Nachos
The service and food was great. Thank you.
Atmosphere: 5
Food: 5
Service: 5
This store is terrible, my order only had two items, and one was packed wrong! The ingredients in the food were also too little!
Good average food . Service was pretty good
Atmosphere: 2
Food: 3
Service: 3
Restaurantji Recommends
Best food 4 cheap
Ordered the cantina chicken crispy taco with all the soggy cheese melted stuck on the outer shell/wrapper.. when i explained at the front, the lady proceeds to tell me that’s how it’s made.. accountability is one step to a good business..they clearly don’t get the agenda
Atmosphere: 2
Food: 1
Service: 1
Food is pretty good but not the most polite employees
Atmosphere: 4
Food: 5
Service: 4
check that everything is correct before you leave
nice taco ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco
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