I recently ordered a meal and mistakenly ordered it for pickup. I immediately called to cancel but Sweetgreen said that 1 minute was too late to cancel because it was an ASAP order. Then I had to wait 2 hours for my reorder to be delivered although that was an ASAP order. When I complained to customer service all I kept getting was automated responses saying they understand how frustrated I must be feeling. Terrible customer service. Just salad for me from now on.
Kristina Marie
I loved this place, it was always fresh, great taste, big portions, but as I finished my salad with maybe 2 bites lift I found a huge fly of some sort at the bottom 🤮 unfortunately I’ll never be able to eat it again.
Stephen Arrigo
I am giving 4 stars because the food in the past has been fresh, flavorful and the portion size ample...But a WARNING!!...Went in with my brother tonight and we walked out because you are NOT sufficiently staffed up front...3 people in front of us and after 20 minutes we opted to leave and get a delicious Poke Bowl...You should be better staffed for the weekday dinner crowd...People work.all day and want to get home!!...Also, don't forget about people in your establishment because your prioritizing online orders...If this happens again I will post a 2 star review, be forewarned!!
Atmosphere: 5
Frost Gamer
The place is OK though but we need extra protein. You guys said you’re gonna do extra protein now please do and please make sure you guys have that hot honey chicken please and the chips and drinks a lot of drinks please.
Atmosphere: 5
Food: 4
Service: 3
Elana Levinson
The service was great. The harvest bowl salad is awesome. Definitely will come back again
Atmosphere: 4
Food: 5
Service: 5
Samantha Rattner
Yes, the portions are tiny. It sucks, but that's the reality of living in New York in 2025... The staff, however, make up for it with their energy, kindness, and friendly demeanor. I didn't catch her name, but the woman who helped me this afternoon was a ray of sunshine. Location was clean and the staff working the kitchen all seemed to enjoy each other's presence, while running like a well oiled machine. I'll order in-store from now on, when I can!
Atmosphere: 5
Food: 5
Service: 5
Sean Blair
Had one bowl so far and it was great despite recent reviews. Great variety of ingredients and fresh.
Food: 5
Service: 5
Chris Martire
Food was good, portion size needs some attention considering the prices🤷🏻♂️
Atmosphere: 4
Food: 4
Service: 4
J P
I am a longtime Sweetgreen fan, but this location has been a disappointment since opening. The staff rarely acknowledge customers waiting to order, often with their backs turned while prepping food. Orders are frequently delayed because employees seem unsure of ingredients or forget key components.
One of my worst visits was when they ran out of grilled chicken—a menu staple. Freshly prepared chicken sat right in front of us, but instead of using it to fill backed-up orders, staff kept portioning it into containers while customers waited. It took my intervention to get it served, and the manager hadn’t even noticed.
This location has huge potential, but without stronger management, faster turnaround, and better customer focus, it will continue to struggle. Corporate should spend less time sending generic review replies and more time fixing the issues on the ground.
Atmosphere: 2
Food: 5
Service: 1
Bob Bob
went to sweetgreen Mansfield got 2 bowls the garlic steak and the salmon both were bad the steak was so tough I couldn't get a metal fork with sharpened tines into the chunks the wild rice was not cooked properly cucumbers were super bitter the salmon was so over cooked it was hard avocados were very under ripe again the white rice was under cooked it was crunchy I won't be going back the service was good and the staff was pleasant
Weren’t here for the first time the service was OK same thing with the food but after a while of coming back, I got E. coli. This place doesn’t know the proper ingredients for certain bowls and salads if I could give this place negative stars I would. I will never be returning
Atmosphere: 2
Food: 1
Service: 2
Menka Joshi
I ordered on Grubhub and was shocked when I opened the bowl. All of the upcharges such as the chicken and toppings like broccoli, corn and peppers, etc that I paid EXTRA for were such small portions. In another review someone called it toddler portions which is so accurate. I expected way more for a $22 bowl. Never again.
Atmosphere: 1
Food: 1
Service: 1
Melissa Regan
The portions are toddler size! For the price its unexceptable and I was extremely rushed through.
Atmosphere: 5
Food: 1
Service: 2
Valeria Valdes
Ordering on Ubereats for pickup/delivery, I will admit the portion size is smaller than what they serve you in person. That’s why I go in person. Nonetheless it’s delicious, fresh, and the staff are very nice
Alima Wilson
First time at a Sweetgreens was Monday. I ordered the Harvest bowl. The bowl was almost $16. I usually take a picture but forgot for this. The chicken was portion size and small and it lacked flavor. I wasnt a fan of the wild rice. It was not soft enough for my liking. The goat cheese was the size of a scoop of ice cream and was more of that the chicken. It was enough Kale in the container that lasted me 3 days. For the price I expect it to have flavor and more protein. Maybe I give it another chance and customize a bowl.
I recently ordered a meal and mistakenly ordered it for pickup. I immediately called to cancel but Sweetgreen said that 1 minute was too late to cancel because it was an ASAP order. Then I had to wait 2 hours for my reorder to be delivered although that was an ASAP order. When I complained to customer service all I kept getting was automated responses saying they understand how frustrated I must be feeling. Terrible customer service. Just salad for me from now on.
I loved this place, it was always fresh, great taste, big portions, but as I finished my salad with maybe 2 bites lift I found a huge fly of some sort at the bottom 🤮 unfortunately I’ll never be able to eat it again.
I am giving 4 stars because the food in the past has been fresh, flavorful and the portion size ample...But a WARNING!!...Went in with my brother tonight and we walked out because you are NOT sufficiently staffed up front...3 people in front of us and after 20 minutes we opted to leave and get a delicious Poke Bowl...You should be better staffed for the weekday dinner crowd...People work.all day and want to get home!!...Also, don't forget about people in your establishment because your prioritizing online orders...If this happens again I will post a 2 star review, be forewarned!!
Atmosphere: 5
The place is OK though but we need extra protein. You guys said you’re gonna do extra protein now please do and please make sure you guys have that hot honey chicken please and the chips and drinks a lot of drinks please.
Atmosphere: 5
Food: 4
Service: 3
The service was great. The harvest bowl salad is awesome. Definitely will come back again
Atmosphere: 4
Food: 5
Service: 5
Yes, the portions are tiny. It sucks, but that's the reality of living in New York in 2025... The staff, however, make up for it with their energy, kindness, and friendly demeanor. I didn't catch her name, but the woman who helped me this afternoon was a ray of sunshine. Location was clean and the staff working the kitchen all seemed to enjoy each other's presence, while running like a well oiled machine. I'll order in-store from now on, when I can!
Atmosphere: 5
Food: 5
Service: 5
Had one bowl so far and it was great despite recent reviews. Great variety of ingredients and fresh.
Food: 5
Service: 5
Food was good, portion size needs some attention considering the prices🤷🏻♂️
Atmosphere: 4
Food: 4
Service: 4
I am a longtime Sweetgreen fan, but this location has been a disappointment since opening. The staff rarely acknowledge customers waiting to order, often with their backs turned while prepping food. Orders are frequently delayed because employees seem unsure of ingredients or forget key components.
One of my worst visits was when they ran out of grilled chicken—a menu staple. Freshly prepared chicken sat right in front of us, but instead of using it to fill backed-up orders, staff kept portioning it into containers while customers waited. It took my intervention to get it served, and the manager hadn’t even noticed.
This location has huge potential, but without stronger management, faster turnaround, and better customer focus, it will continue to struggle. Corporate should spend less time sending generic review replies and more time fixing the issues on the ground.
Atmosphere: 2
Food: 5
Service: 1
went to sweetgreen Mansfield got 2 bowls the garlic steak and the salmon both were bad the steak was so tough I couldn't get a metal fork with sharpened tines into the chunks the wild rice was not cooked properly cucumbers were super bitter the salmon was so over cooked it was hard avocados were very under ripe again the white rice was under cooked it was crunchy I won't be going back the service was good and the staff was pleasant
Restaurantji Recommends
Weren’t here for the first time the service was OK same thing with the food but after a while of coming back, I got E. coli. This place doesn’t know the proper ingredients for certain bowls and salads if I could give this place negative stars I would. I will never be returning
Atmosphere: 2
Food: 1
Service: 2
I ordered on Grubhub and was shocked when I opened the bowl. All of the upcharges such as the chicken and toppings like broccoli, corn and peppers, etc that I paid EXTRA for were such small portions. In another review someone called it toddler portions which is so accurate. I expected way more for a $22 bowl. Never again.
Atmosphere: 1
Food: 1
Service: 1
The portions are toddler size! For the price its unexceptable and I was extremely rushed through.
Atmosphere: 5
Food: 1
Service: 2
Ordering on Ubereats for pickup/delivery, I will admit the portion size is smaller than what they serve you in person. That’s why I go in person. Nonetheless it’s delicious, fresh, and the staff are very nice
First time at a Sweetgreens was Monday. I ordered the Harvest bowl. The bowl was almost $16. I usually take a picture but forgot for this. The chicken was portion size and small and it lacked flavor. I wasnt a fan of the wild rice. It was not soft enough for my liking. The goat cheese was the size of a scoop of ice cream and was more of that the chicken. It was enough Kale in the container that lasted me 3 days. For the price I expect it to have flavor and more protein. Maybe I give it another chance and customize a bowl.
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