I see many other one Stars on these reviews. And I see the replies from the hospitality Syracuse saying we'll have the manager get back with you. Obviously the manager is the problem. If it was managed properly none of these one Stars would be here.
Michaell G. Cortes Estrada
Wed oct 15 I am disappointed. I went around 12pm and even donated to the foundation. I ordered a cheesy gordita and a beefy 5-layer burrito. The problem is when I get home and try to open my burrito, they wrapped it with 7 wrappers. I tried to call to find out why and they cut me off immediately. My 5-layer beefy had lettuce and tomato. I understand that they don't want to work an hour before leaving, but I don't deserve that treatment. By the way the guy at the drive was nice to me
Food: 1
Service: 5
Michael Rowe
Cant go wrong with taco bell!
Food: 5
Service: 3
Jim Reilly
Good food and prices.
Atmosphere: 5
Food: 5
Service: 5
Amy Mccloud
I really do appreciate when my order is taken right the first time, and I am okay with mistakes, I just don't like when I have to go through a bunch of nonsense to have the mistakes fixed, I really liked my food.
Atmosphere: 4
Food: 5
Service: 5
Ayana Tunstall
3rd time ordering a chalupa meal and my chalupa being cold stale and hard. Literally a task just to chew . I’ve worked at Taco Bell and there’s no way these are within the window of how long they can sit before discarding
Food: 1
Mark Kline
I work in the area so I frequent the local fast food establishments and this is by far the worst. The lobby is frequently closed due to low staffing with a hand written sign on the door, the poor drive-thru girl is running back and forth trying to do the lobby orders while taking drive-thru orders because there is never more than maybe two people taking orders between the two, and the drive-thru is always at least a 15 min wait. I’ve seen the kid taking orders in the lobby while on drive-thru and restocking while the manager sits and does nothing. They frequently get orders wrong, never include requested sauces, and the food is always cold.
Atmosphere: 1
Food: 1
Service: 1
Scott Cumber
It take over 1/2 hour just for your food and who runs this place dont know how
Food: 1
Service: 1
Ben Hendrickson
Worst customer service ordered on the app 30min prior still had to wait another 40min for my food. Got 5min down the road and the order was completely wrong couldn't go back only get a 1hr lunch. Management really needs make a change at this location.
Atmosphere: 1
Food: 1
Service: 1
Erin Vanbrocklin
This is what they gave me for the crunch wrap I ordered. They also forgot something else I ordered, so I had to go back inside and wait for another 15 minutes just to have it remade wrong. It seems like each time we go here, it takes at least a half an hour to get our food.
Every time I order from there, they mess up my food crunch wraps are always loosely wrapped not grilled all the way there’s a timer on the grill for a reason keep them on until it beeps. Teach or retrain your employees how to properly and tightly wrap a crunch wrap so as soon as you take the wrapper out of the bag, it’s not already falling all apart inside. When somebody has modification, you need to follow the modification there’s a screen right in front of your face that tells what the specifics are in order to meet the customers needs to ensure they are satisfied after every meal. As well as ensuring every ingredient is properly spread through items to ensure every flavor in every bite. Don’t just plop a huge pile of jalapeños in the center of a crunch wrap and then grill it for five seconds. How would you feel if that’s how you got your lunch pretty frustrating right. Wasn’t even good. Shame. Also, when someone says that they want nacho cheese in place for the three blend cheese on the gordita crunch it’s pretty specific even that was messed up like come on.
Britney Cox
This is an updated... dont waste your time you will be in line for 40 mins or show up to find it closed.
Melissa Pollard
For the whole meal wrong, had an attitude issue. Will not be back
Atmosphere: 1
Food: 1
Service: 1
Gigi Allen
unprofessional and slow. had us waiting 40 minutes and still didn’t even start making the food. worst taco bell.
Food: 2
Beth Sherlock
I drive for doordash and this restaurant makes it impossible due to low staffing. They continuously have their dining room closed so you can't go in and pick up orders and have to wait in their long drive-thru line. It took 20 minutes just to get through the drive-thru line yesterday and when you're working by an order that's paying you like $5. It's wasting your time and your money. This is not the first time that the inside lobby has been closed either. It's been numerous times this past week.
I see many other one Stars on these reviews. And I see the replies from the hospitality Syracuse saying we'll have the manager get back with you. Obviously the manager is the problem. If it was managed properly none of these one Stars would be here.
Wed oct 15
I am disappointed. I went around 12pm and even donated to the foundation. I ordered a cheesy gordita and a beefy 5-layer burrito. The problem is when I get home and try to open my burrito, they wrapped it with 7 wrappers. I tried to call to find out why and they cut me off immediately. My 5-layer beefy had lettuce and tomato. I understand that they don't want to work an hour before leaving, but I don't deserve that treatment. By the way the guy at the drive was nice to me
Food: 1
Service: 5
Cant go wrong with taco bell!
Food: 5
Service: 3
Good food and prices.
Atmosphere: 5
Food: 5
Service: 5
I really do appreciate when my order is taken right the first time, and I am okay with mistakes, I just don't like when I have to go through a bunch of nonsense to have the mistakes fixed, I really liked my food.
Atmosphere: 4
Food: 5
Service: 5
3rd time ordering a chalupa meal and my chalupa being cold stale and hard. Literally a task just to chew . I’ve worked at Taco Bell and there’s no way these are within the window of how long they can sit before discarding
Food: 1
I work in the area so I frequent the local fast food establishments and this is by far the worst. The lobby is frequently closed due to low staffing with a hand written sign on the door, the poor drive-thru girl is running back and forth trying to do the lobby orders while taking drive-thru orders because there is never more than maybe two people taking orders between the two, and the drive-thru is always at least a 15 min wait. I’ve seen the kid taking orders in the lobby while on drive-thru and restocking while the manager sits and does nothing. They frequently get orders wrong, never include requested sauces, and the food is always cold.
Atmosphere: 1
Food: 1
Service: 1
It take over 1/2 hour just for your food and who runs this place dont know how
Food: 1
Service: 1
Worst customer service ordered on the app 30min prior still had to wait another 40min for my food. Got 5min down the road and the order was completely wrong couldn't go back only get a 1hr lunch. Management really needs make a change at this location.
Atmosphere: 1
Food: 1
Service: 1
This is what they gave me for the crunch wrap I ordered. They also forgot something else I ordered, so I had to go back inside and wait for another 15 minutes just to have it remade wrong. It seems like each time we go here, it takes at least a half an hour to get our food.
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
Every time I order from there, they mess up my food crunch wraps are always loosely wrapped not grilled all the way there’s a timer on the grill for a reason keep them on until it beeps. Teach or retrain your employees how to properly and tightly wrap a crunch wrap so as soon as you take the wrapper out of the bag, it’s not already falling all apart inside. When somebody has modification, you need to follow the modification there’s a screen right in front of your face that tells what the specifics are in order to meet the customers needs to ensure they are satisfied after every meal. As well as ensuring every ingredient is properly spread through items to ensure every flavor in every bite. Don’t just plop a huge pile of jalapeños in the center of a crunch wrap and then grill it for five seconds. How would you feel if that’s how you got your lunch pretty frustrating right. Wasn’t even good. Shame. Also, when someone says that they want nacho cheese in place for the three blend cheese on the gordita crunch it’s pretty specific even that was messed up like come on.
This is an updated... dont waste your time you will be in line for 40 mins or show up to find it closed.
For the whole meal wrong, had an attitude issue. Will not be back
Atmosphere: 1
Food: 1
Service: 1
unprofessional and slow. had us waiting 40 minutes and still didn’t even start making the food. worst taco bell.
Food: 2
I drive for doordash and this restaurant makes it impossible due to low staffing. They continuously have their dining room closed so you can't go in and pick up orders and have to wait in their long drive-thru line. It took 20 minutes just to get through the drive-thru line yesterday and when you're working by an order that's paying you like $5. It's wasting your time and your money. This is not the first time that the inside lobby has been closed either. It's been numerous times this past week.
Atmosphere: 1
Food: 2
Service: 1
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