I love Auntie Anne pretzels. Hot, buttery, soft and delicious. And the pretzels they serve here are no exception. Service can be a bit unorganized, and I hate waiting out in the middle of a busy mall at Christmas time to be served. And the prices have officially achieved ridiculous status. But those pretzels…Vegetarian options: Not reallyDietary restrictions: I don’t believe soParking: Huge parking area.Kid-friendliness: It is kid friendlyWheelchair accessibility: It’s in a big mall.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Pretzel
Kevin S.
Outta all the Auntie Annie's this second floor Roosevelt field location has the best staff. I try to get some salted pretzels which are just so delicious and mouth watering it's always a must to make my mouth water with delight. Not only that, but this location has the best staff, extremely friendly and very customer service oriented.
Doralyn Alvarenga
Bought the pretzel hot dog for my son. The dough was not cooked through. I asked for a replacement. The cashier didn’t apologize, she had an attitude and then asked me for the uncooked one back (as if I was trying to get free food). The second one was also not cooked through. Realized half way through my son eating it. I hope he doesn’t get sick! Complete waste of money.
Seta M.
This refers to the location next to Build a Bear. The other locations are fine. I went to purchase 2 pretzels for 2 people who were in the hospital. I went to this location after having a good experience every time I went there in the past. My wife is a big fan of your pretzels so I have been to that location often. I asked a young lady (who was supposed to be attending to customers but was attending to conversation with a coworker) if there were two hot pretzels ready OR ones almost ready to come out of the oven. I explained I was taking them to two individuals in the hospital and wanted to give them a hot treat. The young lady looked at me both with hostility and confusion and then blurted out a variation of "you want WHAT kind of pretzel?". As a business owner, I don't speak to ANY of my staff or customers that way and immediately was annoyed at her behavior. I immediately told her "Don't speak to me like that!" To which she began to rattle off responses to to me as if I was one of her friends she was having an argument with. After I let her know again you don't speak to customers that way, she made a comment in Spanish to the young lady standing next to her and went to wait on another couple. The person she was speaking to asked me what I wanted and I told her I wanted two pretzels. At this point, I had given up on getting them hot and just wanted the pretzels to leave. As she was getting them, I asked her to speak to the manager. She at first told me 1) she doesn't know who the manager is 2) The manager is not there and 3) She just started so she doesn't know. All of this begs the question: Which answer is true? At this point I was anger and persisted to know who to speak to. That is when the first rude person (the second young lady was NOT rude) chimed in and I told her, I was not interested in speaking to her because she was rude. She then turns to the couple she was serving and asks THEIR opinion if she was rude. They just happened to be African American as I am. I am assuming she asked THEM the question based upon that. Finally, when she found I was not leaving until I had a name of someone to call, she tore off a piece of paper and wrote the name "Tommy". I thanked her and walked away. I went upstairs to the second floor to THAT Auntie Annie's. I asked THE VERY SAME QUESTION of the young lady there. She showed me four that were sitting on a rack that just came out of the over. I purchased them and went on my way. Even if they didn't have it, I would have bought two regular pretzels. Here is the point: There was no reason the disrespect me. Maybe she didn't understand the question. If so, the proper thing to do would be to say she didn't understand and I would have stated the question again. Her actions seemed personal. THAT is inappropriate. Then when asked to speak to a manager, you want to try to hide that information? Why? An even better question is WHY WAS THERE NO SUPERVISOR ON DUTY?Here is what this young lady does not understand. Every year in August we treat our kids at our summer camp to Carvel Ice Cream and an Auntie Annie's pretzel. We have over 50 campers on average every year. Guess where we go to buy our pretzels? THAT Auntie Annie's. I will hope that someone in management will understand what I'm trying to say and deal with this behavior. We should not treat each other with disrespect AND if this individual does not know this, she should not be left unsupervised.
Randy Tran
I came here this afternoon thinking I could get a pretzel made without butter upon request as the website mentions, but I was led to disappoint today. I have a dairy allergy and the workers here refused my service request.When I asked if I could get a fresh batch, the lady who was talking to me said yes. But she then turned around to ask her co workers in Spanish if they could do that and they shook their head no. She then tells me no. And said it would be a long wait. I said I don't mind waiting. All the workers looked at each other and said something in Spanish and they finally said no again and that "there's butter in everything."I guess I'll take my business elsewhere. Thanks for nothing..
Dr. Robert Kassoff (Dr. Bob Kassoff)
Fast service. Pretzel pieces seem a better value than pretzel
Salman Iftikhar
There was a little wait in the line but the wait was worth it. I had ordered the original Pretzel and it was so tasty and freshly made. I like that they do allow you to use the rewards app for collecting points. The cashier lady was so nice and respectful. I would highly recommend this place if you are around the area.
DANNY CHAN
That's not correct address.
madison
good amount of pretzels for a decent price!! they were delicious ?
Drink was good and so we’re the pretzels! I didn’t like the cold cheese sauce though
Lexi Christensen
Drink was good and so we’re the pretzels! I didn’t like the cold cheese sauce though
Gertrude Grammont
I love their pretzels
Rachel N.
I truly believe the salt and seasoning is coming out of the employees checks, because the five grains of salt on my 45 dollar order was pretty sad. Pretzel dog is undercooked too with wet dough on the inside.
I love Auntie Anne pretzels. Hot, buttery, soft and delicious. And the pretzels they serve here are no exception. Service can be a bit unorganized, and I hate waiting out in the middle of a busy mall at Christmas time to be served. And the prices have officially achieved ridiculous status. But those pretzels…Vegetarian options: Not reallyDietary restrictions: I don’t believe soParking: Huge parking area.Kid-friendliness: It is kid friendlyWheelchair accessibility: It’s in a big mall.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Pretzel
Outta all the Auntie Annie's this second floor Roosevelt field location has the best staff. I try to get some salted pretzels which are just so delicious and mouth watering it's always a must to make my mouth water with delight. Not only that, but this location has the best staff, extremely friendly and very customer service oriented.
Bought the pretzel hot dog for my son. The dough was not cooked through. I asked for a replacement. The cashier didn’t apologize, she had an attitude and then asked me for the uncooked one back (as if I was trying to get free food). The second one was also not cooked through. Realized half way through my son eating it. I hope he doesn’t get sick! Complete waste of money.
This refers to the location next to Build a Bear. The other locations are fine. I went to purchase 2 pretzels for 2 people who were in the hospital. I went to this location after having a good experience every time I went there in the past. My wife is a big fan of your pretzels so I have been to that location often. I asked a young lady (who was supposed to be attending to customers but was attending to conversation with a coworker) if there were two hot pretzels ready OR ones almost ready to come out of the oven. I explained I was taking them to two individuals in the hospital and wanted to give them a hot treat. The young lady looked at me both with hostility and confusion and then blurted out a variation of "you want WHAT kind of pretzel?". As a business owner, I don't speak to ANY of my staff or customers that way and immediately was annoyed at her behavior. I immediately told her "Don't speak to me like that!" To which she began to rattle off responses to to me as if I was one of her friends she was having an argument with. After I let her know again you don't speak to customers that way, she made a comment in Spanish to the young lady standing next to her and went to wait on another couple. The person she was speaking to asked me what I wanted and I told her I wanted two pretzels. At this point, I had given up on getting them hot and just wanted the pretzels to leave. As she was getting them, I asked her to speak to the manager. She at first told me 1) she doesn't know who the manager is 2) The manager is not there and 3) She just started so she doesn't know. All of this begs the question: Which answer is true? At this point I was anger and persisted to know who to speak to. That is when the first rude person (the second young lady was NOT rude) chimed in and I told her, I was not interested in speaking to her because she was rude. She then turns to the couple she was serving and asks THEIR opinion if she was rude. They just happened to be African American as I am. I am assuming she asked THEM the question based upon that. Finally, when she found I was not leaving until I had a name of someone to call, she tore off a piece of paper and wrote the name "Tommy". I thanked her and walked away. I went upstairs to the second floor to THAT Auntie Annie's. I asked THE VERY SAME QUESTION of the young lady there. She showed me four that were sitting on a rack that just came out of the over. I purchased them and went on my way. Even if they didn't have it, I would have bought two regular pretzels. Here is the point: There was no reason the disrespect me. Maybe she didn't understand the question. If so, the proper thing to do would be to say she didn't understand and I would have stated the question again. Her actions seemed personal. THAT is inappropriate. Then when asked to speak to a manager, you want to try to hide that information? Why? An even better question is WHY WAS THERE NO SUPERVISOR ON DUTY?Here is what this young lady does not understand. Every year in August we treat our kids at our summer camp to Carvel Ice Cream and an Auntie Annie's pretzel. We have over 50 campers on average every year. Guess where we go to buy our pretzels? THAT Auntie Annie's. I will hope that someone in management will understand what I'm trying to say and deal with this behavior. We should not treat each other with disrespect AND if this individual does not know this, she should not be left unsupervised.
I came here this afternoon thinking I could get a pretzel made without butter upon request as the website mentions, but I was led to disappoint today. I have a dairy allergy and the workers here refused my service request.When I asked if I could get a fresh batch, the lady who was talking to me said yes. But she then turned around to ask her co workers in Spanish if they could do that and they shook their head no. She then tells me no. And said it would be a long wait. I said I don't mind waiting. All the workers looked at each other and said something in Spanish and they finally said no again and that "there's butter in everything."I guess I'll take my business elsewhere. Thanks for nothing..
Fast service. Pretzel pieces seem a better value than pretzel
There was a little wait in the line but the wait was worth it. I had ordered the original Pretzel and it was so tasty and freshly made. I like that they do allow you to use the rewards app for collecting points. The cashier lady was so nice and respectful. I would highly recommend this place if you are around the area.
That's not correct address.
good amount of pretzels for a decent price!! they were delicious ?
Good pretzels and a few other things to snack on
Restaurantji Recommends
Must when coming here. Cant resist Auntie Anne's.
Drink was good and so we’re the pretzels! I didn’t like the cold cheese sauce though
Drink was good and so we’re the pretzels! I didn’t like the cold cheese sauce though
I love their pretzels
I truly believe the salt and seasoning is coming out of the employees checks, because the five grains of salt on my 45 dollar order was pretty sad. Pretzel dog is undercooked too with wet dough on the inside.