The wifi at the garden city location is garbage. It's always down rarely works properly. 2025 ffs can you please have a consistently working wifi.
JF Gerald George
Very quiet and cozy place with outdoor seating both in front and back of the restaurant.
Atmosphere: 5
Food: 5
Service: 5
Pat C
Never been there.
g
Wi-Fi connection is not available from 11:00 to 14:00. Also, it takes a very long time for the order to come out and they don't call your name so it is inconvenient to know when your order is ready. Worse than other stores.
Razzam Malik
Everything is Good. Except!
Music Volume 🎚️ is too high, i hope they could lower it down as it doesn’t even go with their vibe. Panera is for calmness and relaxing not a beach party all day long 🪩
No matter what time of the day you walk-in volume is so loud that not even is it difficult to talk to the person next to you but also noise cancellation air-pods 🎧 aren’t cancelling that noise.
I tried conveying that to team on site, but they said volume is controlled from the head office. So if head office is reading this, kindly lower the volume by 4-5 points. You have ceiling speakers 🔊at every 2 feet! Even with lower volume it would work. 🙏🏼
Atmosphere: 2
Food: 4
Service: 3
Summer D
Was given the wrong food item , no apologies, was told they didn't make a mistake. Then realized they did, had to wait extra time and didn't offer me a treat as advertised. I had to ask.
Atmosphere: 2
Food: 2
Service: 2
JSL7900
The employees in general don't really care about their customers. No greeting and ignored their customers. Food is worse then other Panera I went
Atmosphere: 3
Food: 3
Service: 2
Sahel Khan
Have been going to Panera bread for years and today I was told that French onion soup doesn’t come with cheese unless it’s on the receipt. The lady who prepares the food is rude and doesn’t even engage with customer who waits to get an answer on their order, and when she is wrong she gets extremely defensive, she insist that she is correct as it was not in the receipt. The manager was then called and he simply puts cheese into the soup and says there’s your cheese. No apologies or anything else. To the management hire better employees or train them better.
Atmosphere: 2
Food: 1
Service: 1
William Snyder
Small indoors area, also has open outdoors seating with heat lamps. Parking lot in the back. Decided on the samplers: double play or triple play based on the number of proteins (limited to pulled chicken, pulled pork, bratwurst or chopped brisket (+$2); can't double up on same protein). Served on a tray which made it look sparse. Bbq meats were good for me, tasty and not salty (usually saltier for me at other places). Prefer brisket not chopped though. Came with 2 sides (each serving was a bit small) and cornbread.
Tina Ann
Do not eat here !!!!I found lil black bugs in my chicken noodle soup at first I thought it was a spice but I picked it out and it moved! So gross. Who knows what other of their food has bugs! Such a shame because I used to eat there all the time!
I visited this panera on 11/29 at around 2:30pm and was treated extremely rude and hostile by the team lead, Isabella. As soon as I walked up to the counter, my partner and I were made to feel extremely unwelcome by her facial expressions. As I looked at the menu to choose an item, she stepped back to the oven behind her and crossed her arms as if we were wasting her time and gave us a very nasty look when she asked if we wanted anything else, without us doing anything to her. When we walked away after ordering, my partner noticed her hostility continued as she turned her head to look at us in disgust. I have worked customer service my whole life and have never treated a customer this way. She represented the establishment and her position in the most unprofessional, unnecessary and hostile manner I have ever experienced. It’s in the best interest of this location to not have someone who treats customers this way at this location/register.
Atmosphere: 1
Food: 5
Service: 1
len gold
A quick in and out
Atmosphere: 4
Food: 5
Service: 5
SM Hasan
Nice place to eat. Friendly environment.
Demetrius
Poor management. Rude staff when you ask them a simple request. Often times I have to clean the tables for my family to eat off of.
Also, someone defected in the front dining room area and it took them well over an hour to attend to it.
The wifi at the garden city location is garbage. It's always down rarely works properly. 2025 ffs can you please have a consistently working wifi.
Very quiet and cozy place with outdoor seating both in front and back of the restaurant.
Atmosphere: 5
Food: 5
Service: 5
Never been there.
Wi-Fi connection is not available from 11:00 to 14:00. Also, it takes a very long time for the order to come out and they don't call your name so it is inconvenient to know when your order is ready.
Worse than other stores.
Everything is Good. Except!
Music Volume 🎚️ is too high, i hope they could lower it down as it doesn’t even go with their vibe. Panera is for calmness and relaxing not a beach party all day long 🪩
No matter what time of the day you walk-in volume is so loud that not even is it difficult to talk to the person next to you but also noise cancellation air-pods 🎧 aren’t cancelling that noise.
I tried conveying that to team on site, but they said volume is controlled from the head office. So if head office is reading this, kindly lower the volume by 4-5 points. You have ceiling speakers 🔊at every 2 feet! Even with lower volume it would work. 🙏🏼
Atmosphere: 2
Food: 4
Service: 3
Was given the wrong food item , no apologies, was told they didn't make a mistake. Then realized they did, had to wait extra time and didn't offer me a treat as advertised. I had to ask.
Atmosphere: 2
Food: 2
Service: 2
The employees in general don't really care about their customers. No greeting and ignored their customers. Food is worse then other Panera I went
Atmosphere: 3
Food: 3
Service: 2
Have been going to Panera bread for years and today I was told that French onion soup doesn’t come with cheese unless it’s on the receipt. The lady who prepares the food is rude and doesn’t even engage with customer who waits to get an answer on their order, and when she is wrong she gets extremely defensive, she insist that she is correct as it was not in the receipt. The manager was then called and he simply puts cheese into the soup and says there’s your cheese. No apologies or anything else. To the management hire better employees or train them better.
Atmosphere: 2
Food: 1
Service: 1
Small indoors area, also has open outdoors seating with heat lamps. Parking lot in the back.
Decided on the samplers: double play or triple play based on the number of proteins (limited to pulled chicken, pulled pork, bratwurst or chopped brisket (+$2); can't double up on same protein). Served on a tray which made it look sparse. Bbq meats were good for me, tasty and not salty (usually saltier for me at other places). Prefer brisket not chopped though.
Came with 2 sides (each serving was a bit small) and cornbread.
Do not eat here !!!!I found lil black bugs in my chicken noodle soup at first I thought it was a spice but I picked it out and it moved! So gross. Who knows what other of their food has bugs! Such a shame because I used to eat there all the time!
Atmosphere: 1
Service: 1
Restaurantji Recommends
Very overpriced.
Atmosphere: 2
Food: 2
Service: 2
I visited this panera on 11/29 at around 2:30pm and was treated extremely rude and hostile by the team lead, Isabella. As soon as I walked up to the counter, my partner and I were made to feel extremely unwelcome by her facial expressions. As I looked at the menu to choose an item, she stepped back to the oven behind her and crossed her arms as if we were wasting her time and gave us a very nasty look when she asked if we wanted anything else, without us doing anything to her. When we walked away after ordering, my partner noticed her hostility continued as she turned her head to look at us in disgust. I have worked customer service my whole life and have never treated a customer this way. She represented the establishment and her position in the most unprofessional, unnecessary and hostile manner I have ever experienced. It’s in the best interest of this location to not have someone who treats customers this way at this location/register.
Atmosphere: 1
Food: 5
Service: 1
A quick in and out
Atmosphere: 4
Food: 5
Service: 5
Nice place to eat. Friendly environment.
Poor management. Rude staff when you ask them a simple request. Often times I have to clean the tables for my family to eat off of.
Also, someone defected in the front dining room area and it took them well over an hour to attend to it.
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