Sarku Japan

Food was lacking taste, place was dirty AND when one of the guys was taking out my rice he used his fingers with NO GLOVE on to take something out of the rice. Place looks so unsanitary. Save your money and just avoid. Use to be the go to spot but this place needs new management or something because it is run down.

Atmosphere: 1

Food: 2

Service: 1

I’ve been coming here for I guess 25 years but don’t think I’ll go again. The last time I was there around 4 months ago it wasn’t close to being the consistently great tasting Teriyaki Chicken I’ve been getting for years. The chicken was fresh and tender but there was no flavor in the sauce at all. It almost seamed watered down. I decided to go the other day thinking maybe they just had an off day last time I went but it was exactly the same, tasteless. I won’t be going back anymore and it’s a shame because this place used to have the best Teriyaki Chicken anywhere.

Atmosphere: 3

Food: 3

Service: 3

I went back yesterday and the food is ok but the sauce is not the same as it used to be. It was much better before. It does not have the same taste as it used to. Disappointing.

Atmosphere: 3

Food: 3

Service: 3

Sarku japan is a mall staple. But I ordered and they literally do not cook the meat in the teriyaki sauce, even worse, you have to ask for them to put the teriyaki sauce on your plate, if not its just bland unseasoned chicken on dry rice....Roosevelt needs to get it together

I was at the mall today but you were closed? Please tell me this was just a random fluke and you're not permanently gone.

Yea…so this place used to be awesome but it just straight up sucks now. Attitudes from workers for no reason and the food isn’t as good any more.

Gquick service and great food

Customer service is horrible. Came here for lunch and got a chicken teriyaki plate with no veggies and shrimp tempura. The shrimp tempura was cold, not even room temp, but cold and they don’t add any teriyaki sauce to your plate. It’s so dry. I asked for extra sauce and the guy basically ignored me twice so I just took my food and left. My girlfriend went back up to ask for the sauce and they look at her like she was dumb and to make her look dumb they gave her the sauce on a plate, when there was a bowl right beside the plates. Won’t be going back.

Only giving this place 4 stars because its a nightmare to get too being in a mall and the food wasn’t as well prepared as the location in Freeport. Still tasted good.

I had a terrible experience my co-worker was screamed at for picking up my order which she had the receipt for. the adolescent they had cooking the food screamed hey why are you taking 2 plates when they were paid for so she left one I get home and this is what was served Sarku I will be back for you to make this right I ordered chicken teriyaki. you overcharged me that’s why it was in separate containers, and that’s why the kid you have working can’t keep up with his job. Even if she picked up an extra plate there is no reason to scream as if someone stole something from behind the counter. “when she handed you the receipt. “ prior to you asking aggressively as I walked up to get my order. I want my refund and I’m bringing your rice back too! Terrible customer service I will not eat here ever again!

Decent american asian fast food in mall setting. Food came fast and hot. Had the shrimp and chicken terikaki with sauteed veggies and white rice for approximated $11. Wasn't over-salted, like alot of other fast food places.

Atmosphere: 3

Food: 3

Service: 4

do not eat there not sanitary, I got very sick
from there, cross contamination when using spatulas to get the meat and when cooking. Can be also old meat. 3 days plus sick, be careful hope the CEO see this, they need to train people better.

Atmosphere: 1

Food: 1

Service: 1

Food and portion always great ! 3rd time i come here and it’s consistently good everytime. Prices very reasonable for the amount of food they give you . Only thing i wish they have more side dishes their dumping and rolls are also great !

Atmosphere: 4

Food: 5

Service: 5

I visit sarku japan every time when I visit Roosevelt Field Mall. Food tastes great as usual. Today, however, vegetables were not fresh at all. They were terrible. I am not sure if a franchise can even use such unfresh vegetables. Today was Saturday, and there were lots of people in the food court.

Atmosphere: 5

Food: 2

Service: 3

I went there on Firday and everything was horrible. Their vegetables are unedible. Fried rice had nothing in it. The guy who was cooking food just throwed some chicken in my box. Absolutely disgusting amd horrible service from everyone.

Atmosphere: 1

Food: 1

Service: 1