I’ve always loved the food here - it’s delicious - but unfortunately, the service is disappointing. My friend and I arrived around 11:30 am, well after the morning rush, and waited more than 45 minutes for our order, despite the restaurant being nearly empty.
To make matters even more confusing, a family of six who arrived 20 minutes after us received their food before we were even acknowledged. I’m not sure if the delay was due to being understaffed, disorganization, or the distraction of a celebrity dining in at the same time, but regardless, it was frustrating to be overlooked.
I was really looking forward to having a nice experience since today is also my birthday and Bartlett House is where I wanted to start the day, but In the end, I had to ask for my meal to go and left without any recognition or apology for the wait. It’s a shame because I genuinely enjoy the food, but the service doesn’t match the quality coming out of the kitchen. I hope they address this, because this place has so much potential.
Teresa Bernardi
One of my favorite spots
Jackie Adler
I planned a quick stop here before heading to Art Omi for a solo adventure. There have been so many great reviews that I was excited to check the place out for myself.
Customer service was excellent - friendly and helpful staff.
The building itself is beautiful! There is inside dining as well as outdoor seating on the deck, which looks out over the flowers in bloom. You can feel the history of this place in the best way possible.
On this day, it was just a quick grab and go for me, but I look forward to coming back and time to enjoy a meal.
I had to try the hashbrown, which was served with both a homemade ketchup and a homemade aioli. I had never tried aioli with a hashbrown before - and it was delicious! Chai tea was perfectly made as well. I brought the pastries home for a later treat, and they were excellent as well.
I will make sure to stop here again this summer.
R Loftfield
The food, though pricey, is always amazing. The staff are friendly and courteous. The atmosphere is very beautiful, though a bit confined. The baristas are exceptional.
Marion Mahoney
We stayed in the area 2 months ago for a few weeks, and have stayed there before, going back a few years. The barista they have now makes lattes much faster than a former one. When ordering hot food, you can't go wrong, but some of the pastries, like the pistachio croissants and the cornmeal scones, have either been baked in too hot an oven, or they have been reheated. We spent a lot of time trying to figure that out. The donuts are all great while the scones are very dry. It is fun to sit out on the porch when it's cold. Blankets are provided in a basket inside. The last photo is of my own sticky buns. They did not seem familiar with sticky buns, at all, so I sent them this photo and my recipe.
Karen Brady
Fresh and delicious. Can't wait to go back. Plenty of seating. Dogs allowed outside.
Jaimee Martin
This place is incredible. While a bit pricey I wholeheartedly believe it is because they use the best ingredients. I went here when I was visiting for a weekend away with my college friends. We went here for breakfast twice and lunch once. I was so impressed! I bought a jam to bring home and won't shut up about it to anyone! You have to go here, it is a pure gem!
Nathalia Rodovalho
I always had delicious food here! People are warm and welcoming. Nice atmosphere!
Parking: It gets quite packed during the weekend but you also can find parking on the other side of the street.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Eggs Benedict
Ren Pepitone
Is it cute? It’s very cute. Is the food good? Not really. Is the service friendly or efficient? Not in the least. If you want to wait for a long time to eat food that arrives cold and get a nasty response from the server when you ask a question to figure out whose order is whose then this is your place. Otherwise maybe skip.
great food, pain au chocolat as good as a good parisian boulangerie, great coffee and expert baristas
Atmosphere: 5
Food: 5
Service: 5
Julie Johnson
I don’t often review but this experience was so bad. When we arrived no one even made eye contact. We had to ask if we could eat. Response was yes only outside. That was fine. We ordered food came out in boxes. I asked for a plate and was denied. I had roast beef. I asked for a knife to cut it and she gave me a plastic knife . Good luck cutting a toasted roll of roast beef with that. They actually had the nerve to add a charge on our bill for take out. We owned a restaurant for 14 years and just can’t believe how bad this experience was. I hope it was a one time thing…
Atmosphere: 2
Food: 2
Service: 1
philip rivenburg
The only service you get is your food other than that you get everything yourself. Food is well worth it.
Atmosphere: 3
Food: 5
Service: 2
Jack St Mary
Outstanding
PHILIP FINKLE
In all my travels and of my 2 million reviews I have posted, I have to say this was the best eggs Benedict I have ever had as well as the donut and Scone. Historic old hotel building beautifully restored and suited for its purpose. Sandwich menu looked equally as rewarding. We will be back on our future visits for sure
Excellent food
I’ve always loved the food here - it’s delicious - but unfortunately, the service is disappointing. My friend and I arrived around 11:30 am, well after the morning rush, and waited more than 45 minutes for our order, despite the restaurant being nearly empty.
To make matters even more confusing, a family of six who arrived 20 minutes after us received their food before we were even acknowledged. I’m not sure if the delay was due to being understaffed, disorganization, or the distraction of a celebrity dining in at the same time, but regardless, it was frustrating to be overlooked.
I was really looking forward to having a nice experience since today is also my birthday and Bartlett House is where I wanted to start the day, but In the end, I had to ask for my meal to go and left without any recognition or apology for the wait. It’s a shame because I genuinely enjoy the food, but the service doesn’t match the quality coming out of the kitchen. I hope they address this, because this place has so much potential.
One of my favorite spots
I planned a quick stop here before heading to Art Omi for a solo adventure. There have been so many great reviews that I was excited to check the place out for myself.
Customer service was excellent - friendly and helpful staff.
The building itself is beautiful! There is inside dining as well as outdoor seating on the deck, which looks out over the flowers in bloom. You can feel the history of this place in the best way possible.
On this day, it was just a quick grab and go for me, but I look forward to coming back and time to enjoy a meal.
I had to try the hashbrown, which was served with both a homemade ketchup and a homemade aioli. I had never tried aioli with a hashbrown before - and it was delicious! Chai tea was perfectly made as well. I brought the pastries home for a later treat, and they were excellent as well.
I will make sure to stop here again this summer.
The food, though pricey, is always amazing. The staff are friendly and courteous. The atmosphere is very beautiful, though a bit confined. The baristas are exceptional.
We stayed in the area 2 months ago for a few weeks, and have stayed there before, going back a few years. The barista they have now makes lattes much faster than a former one. When ordering hot food, you can't go wrong, but some of the pastries, like the pistachio croissants and the cornmeal scones, have either been baked in too hot an oven, or they have been reheated. We spent a lot of time trying to figure that out. The donuts are all great while the scones are very dry. It is fun to sit out on the porch when it's cold. Blankets are provided in a basket inside. The last photo is of my own sticky buns. They did not seem familiar with sticky buns, at all, so I sent them this photo and my recipe.
Fresh and delicious. Can't wait to go back. Plenty of seating. Dogs allowed outside.
This place is incredible. While a bit pricey I wholeheartedly believe it is because they use the best ingredients. I went here when I was visiting for a weekend away with my college friends. We went here for breakfast twice and lunch once. I was so impressed! I bought a jam to bring home and won't shut up about it to anyone! You have to go here, it is a pure gem!
I always had delicious food here! People are warm and welcoming. Nice atmosphere!
Parking: It gets quite packed during the weekend but you also can find parking on the other side of the street.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Eggs Benedict
Is it cute? It’s very cute. Is the food good? Not really. Is the service friendly or efficient? Not in the least. If you want to wait for a long time to eat food that arrives cold and get a nasty response from the server when you ask a question to figure out whose order is whose then this is your place. Otherwise maybe skip.
Atmosphere: 5
Food: 3
Service: 2
Restaurantji Recommends
great food, pain au chocolat as good as a good parisian boulangerie, great coffee and expert baristas
Atmosphere: 5
Food: 5
Service: 5
I don’t often review but this experience was so bad. When we arrived no one even made eye contact. We had to ask if we could eat. Response was yes only outside. That was fine. We ordered food came out in boxes. I asked for a plate and was denied. I had roast beef. I asked for a knife to cut it and she gave me a plastic knife . Good luck cutting a toasted roll of roast beef with that. They actually had the nerve to add a charge on our bill for take out. We owned a restaurant for 14 years and just can’t believe how bad this experience was. I hope it was a one time thing…
Atmosphere: 2
Food: 2
Service: 1
The only service you get is your food other than that you get everything yourself. Food is well worth it.
Atmosphere: 3
Food: 5
Service: 2
Outstanding
In all my travels and of my 2 million reviews I have posted, I have to say this was the best eggs Benedict I have ever had as well as the donut and Scone. Historic old hotel building beautifully restored and suited for its purpose. Sandwich menu looked equally as rewarding. We will be back on our future visits for sure
Atmosphere: 5
Food: 5
Service: 5
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