I don’t usually leave bad reviews but this was a very disappointing experience. I ordered a coffee and a cake pop. I received the cake pop quickly. However, after waiting 15 minutes with no coffee, I noticed several customers who arrived after me being served and leaving.
When I asked about my order, I was told it “didn’t go through.” While I understand errors happen, by then almost 20 minutes had passed. What made it worse was that my drink wasn’t made right away. I watched the employee walk between registers multiple times before finally preparing it. And I guess he was trying to figure out what happened and why my order didn’t go through.
I ended up waiting 25 minutes for a coffee, and there was little to no apology or effort to make the situation right. A simple acknowledgment or better customer service would have gone a long way.
Atmosphere: 3
Food: 2
Service: 1
Wayne Tillman
Very peaceful and nice. Respectful people and great service.
Atmosphere: 5
Food: 3
Service: 4
DCT
I usually enjoy Starbucks, but I was disappointed with my drink. For the price of such an expensive cup of coffee, I expect the cup to be filled to the top, not appear as though several sips have already been taken. In addition, the festive drink I ordered was not prepared according to how it is normally made, which took away from the experience. At these prices, both the preparation and presentation should consistently reflect the value. I hope this can be addressed going forward.
Tom Mc
It was the standard Starbucks experience. The drinks were good. The food was good. Service was good. No major complaints.
Atmosphere: 4
Food: 4
Service: 4
Carol Antonopoulos
Cold brew
Frank
Love the caramel machiato.
Atmosphere: 5
Food: 5
Service: 5
FrankSilvy
Love the caramel machiato.
Atmosphere: 5
Food: 5
Service: 5
jocelyn carasso
The service is always unmatched. One of the best and most accommodating Starbucks I’ve ever been to. Everyone takes pride in their work, and you can taste it. Gets busy on sundays and school breaks so plan accordingly.
Atmosphere: 5
Food: 5
Service: 5
Mari Fujimoto
Chatted with friends for a couple hours; no hassle 👍
Staff shortage, and very rude, nosey manager. Take your business to another location.
Heather Webb
I like going here knowing the staff will remember my name and they are always kind and hard working
Atmosphere: 5
Service: 5
caro1yne._
Starbucks is amazing, but I don’t know if this is a new policy, because it’s ridiculous. I had purchased a drink, and then went to a different establishment with a friend. He said, “I’m going to get a water from Starbucks”, and he came back empty handed. Why you ask? Because apparently he wasn’t allowed to have a water without having purchased anything else. Respectfully, that’s disgustingly ridiculous. I don’t know when this started, or maybe it’s just the school st location, but denying a customer a WATER? Absolutely ridiculous.
Atmosphere: 3
Food: 5
Service: 1
Samantha L Varin
My SPOT! Isaiah, was a pleasure! Everyone is always so nice and in point. Thank you all for making the start to my day a good one. Cheers!
Atmosphere: 5
Service: 5
maria jenisch
drinks always perfect and food no matter what i order thank u!
Best staff
Atmosphere: 5
Food: 5
Service: 5
I don’t usually leave bad reviews but this was a very disappointing experience. I ordered a coffee and a cake pop. I received the cake pop quickly. However, after waiting 15 minutes with no coffee, I noticed several customers who arrived after me being served and leaving.
When I asked about my order, I was told it “didn’t go through.” While I understand errors happen, by then almost 20 minutes had passed. What made it worse was that my drink wasn’t made right away. I watched the employee walk between registers multiple times before finally preparing it. And I guess he was trying to figure out what happened and why my order didn’t go through.
I ended up waiting 25 minutes for a coffee, and there was little to no apology or effort to make the situation right. A simple acknowledgment or better customer service would have gone a long way.
Atmosphere: 3
Food: 2
Service: 1
Very peaceful and nice. Respectful people and great service.
Atmosphere: 5
Food: 3
Service: 4
I usually enjoy Starbucks, but I was disappointed with my drink. For the price of such an expensive cup of coffee, I expect the cup to be filled to the top, not appear as though several sips have already been taken. In addition, the festive drink I ordered was not prepared according to how it is normally made, which took away from the experience. At these prices, both the preparation and presentation should consistently reflect the value. I hope this can be addressed going forward.
It was the standard Starbucks experience. The drinks were good. The food was good. Service was good. No major complaints.
Atmosphere: 4
Food: 4
Service: 4
Cold brew
Love the caramel machiato.
Atmosphere: 5
Food: 5
Service: 5
Love the caramel machiato.
Atmosphere: 5
Food: 5
Service: 5
The service is always unmatched. One of the best and most accommodating Starbucks I’ve ever been to. Everyone takes pride in their work, and you can taste it. Gets busy on sundays and school breaks so plan accordingly.
Atmosphere: 5
Food: 5
Service: 5
Chatted with friends for a couple hours; no hassle 👍
Atmosphere: 5
Restaurantji Recommends
Staff shortage, and very rude, nosey manager. Take your business to another location.
I like going here knowing the staff will remember my name and they are always kind and hard working
Atmosphere: 5
Service: 5
Starbucks is amazing, but I don’t know if this is a new policy, because it’s ridiculous. I had purchased a drink, and then went to a different establishment with a friend. He said, “I’m going to get a water from Starbucks”, and he came back empty handed. Why you ask? Because apparently he wasn’t allowed to have a water without having purchased anything else. Respectfully, that’s disgustingly ridiculous. I don’t know when this started, or maybe it’s just the school st location, but denying a customer a WATER? Absolutely ridiculous.
Atmosphere: 3
Food: 5
Service: 1
My SPOT! Isaiah, was a pleasure! Everyone is always so nice and in point. Thank you all for making the start to my day a good one. Cheers!
Atmosphere: 5
Service: 5
drinks always perfect and food no matter what i order thank u!
Atmosphere: 5
Food: 5
Service: 5
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