I’m writing to share feedback regarding my recent lunch experience in one of your outdoor igloos.
Upon entering, it was immediately noticeable that snow had not been cleared from the top of the igloo. With the sun overhead, water was actively dripping inside, which made the environment uncomfortable from the start.
When our drinks were delivered, the waitress was unfortunately put in a position where she was set up to fail. She was carrying a full tray with no assistance from other staff and had to unzip the igloo entrance herself. As the entrance flap fell back, it struck the tray, causing a glass of wine to fall and spill on the floor. At the same time, a full glass of Stella Artois spilled into my purse and shattered. As a result, my purse and gloves were ruined.
The waitress was extremely apologetic, and I want to be clear that I do not place blame on her. However, it did not appear that the extent of the damage was fully realized. No manager stopped by to check on us, and there was no offer to comp the drinks or otherwise acknowledge the situation.
Overall, the lack of follow-up and accountability was very disappointing and significantly detracted from what should have been a special dining experience. I hope this feedback is helpful in preventing similar situations in the future.
Theresa St. John
Ate here for the first time with friends. The service was stellar, our waiter visited to check up on us at the best times possible, didn't hover and let us take our time between appetizers, entrees, and dessert. And the food we ordered was delicious. The meatballs (a favorite of mine) were served in a cast iron pan, smothered with gooey cheese and sauce, to die for. The steak frites dish was amazing as well. All of our meals were cooked to perfection - the vegetables and salmon in the himalayan red rice bowl were so flavorful. Plenty of food to go with our yummy drinks. The new menu is out, and served in both restaurants at the Queensbury Hotel. I will be back, for sure. I want to go when the igloos are out this winter! Dessert was the daily creme brulee and a slice of cheescake. The flatbread was the best I have had - and I've ordered a lot of flatbread! Crispy crust, just enough cheese and sauce. The pepperoni was the cherry on top! We went home with doggie bags.
Atmosphere: 5
Food: 5
Service: 5
Ben Buley
Great breakfast for a large party. Excellent food, friendly and attentive staff. Very accommodating for kids. made for a great gathering of family. Recommended
Atmosphere: 5
Food: 5
Service: 5
Frank Montalvo
Great atmosphere and the service was excellent. The food was well prepared and delicious.
Atmosphere: 5
Food: 5
Service: 5
Veronica Kendall
This place is 1 of my top 4 places to eat. It's pretty darn good!
Atmosphere: 5
Food: 5
Service: 4
Sacha Baker
Kasey the bartender is awesome. Makes me a perfect drink every time. Quiet and classy spot. Food is amazing. The burger and the alla vodka is to die for. Flavorful and perfect portions. Presentation of food is carefully crafted. If you want a nice place to wat where you can dress up a bit this quaint spot is for you.
Atmosphere: 5
Food: 5
Service: 5
Steven
Perfect spot for a family outing.
Atmosphere: 5
Food: 5
Service: 5
John Chiccone
went for breakfast and it was great. the food was incredible and the price was not bad at all for what we ordered.
Excellent choice for quick good tasting food. Not top quality food for breakfast but the service is for sure. Prices are way more then fair for breakfast. Pancakes u must try. Nice setup inside and calm ! Good setting for a single or couple's breakfast for sure.
Andrea Tabor
I love the queensbury hotel and I especially love fenimores. I think the food, service, and drinks are all great. Park 26, however is the opposite. The service is just not good. I’ve came here for breakfast 3x this year and the service blows every time. No one checks on us, no one refills coffee. Every time we need something we have to physically get up from the table to find someone to ask for it. I don’t know what the difference is but it is super strange. I will continue to frequent fenimores and never park 26 again.
Ian Miller
Everything looked great. 3 of us ordered steak, medium, and they were all overcooked. Also, the fries were inedible. How do you mess up fries? Had to ask the server for the check, although she was so reluctant on checking up on us when we were eating like she was trying to rush us out. At least everything looked great.
Food was amazing! Service great
Atmosphere: 5
Food: 5
Service: 5
Hello,
I’m writing to share feedback regarding my recent lunch experience in one of your outdoor igloos.
Upon entering, it was immediately noticeable that snow had not been cleared from the top of the igloo. With the sun overhead, water was actively dripping inside, which made the environment uncomfortable from the start.
When our drinks were delivered, the waitress was unfortunately put in a position where she was set up to fail. She was carrying a full tray with no assistance from other staff and had to unzip the igloo entrance herself. As the entrance flap fell back, it struck the tray, causing a glass of wine to fall and spill on the floor. At the same time, a full glass of Stella Artois spilled into my purse and shattered. As a result, my purse and gloves were ruined.
The waitress was extremely apologetic, and I want to be clear that I do not place blame on her. However, it did not appear that the extent of the damage was fully realized. No manager stopped by to check on us, and there was no offer to comp the drinks or otherwise acknowledge the situation.
Overall, the lack of follow-up and accountability was very disappointing and significantly detracted from what should have been a special dining experience. I hope this feedback is helpful in preventing similar situations in the future.
Ate here for the first time with friends. The service was stellar, our waiter visited to check up on us at the best times possible, didn't hover and let us take our time between appetizers, entrees, and dessert. And the food we ordered was delicious. The meatballs (a favorite of mine) were served in a cast iron pan, smothered with gooey cheese and sauce, to die for. The steak frites dish was amazing as well. All of our meals were cooked to perfection - the vegetables and salmon in the himalayan red rice bowl were so flavorful. Plenty of food to go with our yummy drinks. The new menu is out, and served in both restaurants at the Queensbury Hotel. I will be back, for sure. I want to go when the igloos are out this winter! Dessert was the daily creme brulee and a slice of cheescake. The flatbread was the best I have had - and I've ordered a lot of flatbread! Crispy crust, just enough cheese and sauce. The pepperoni was the cherry on top! We went home with doggie bags.
Atmosphere: 5
Food: 5
Service: 5
Great breakfast for a large party. Excellent food, friendly and attentive staff. Very accommodating for kids. made for a great gathering of family. Recommended
Atmosphere: 5
Food: 5
Service: 5
Great atmosphere and the service was excellent. The food was well prepared and delicious.
Atmosphere: 5
Food: 5
Service: 5
This place is 1 of my top 4 places to eat. It's pretty darn good!
Atmosphere: 5
Food: 5
Service: 4
Kasey the bartender is awesome. Makes me a perfect drink every time. Quiet and classy spot. Food is amazing. The burger and the alla vodka is to die for. Flavorful and perfect portions. Presentation of food is carefully crafted. If you want a nice place to wat where you can dress up a bit this quaint spot is for you.
Atmosphere: 5
Food: 5
Service: 5
Perfect spot for a family outing.
Atmosphere: 5
Food: 5
Service: 5
went for breakfast and it was great. the food was incredible and the price was not bad at all for what we ordered.
Atmosphere: 4
Food: 4
Service: 4
Very expensive. Food was fantastic though.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good food!
Fantastic dinner, service, and atmosphere.
Excellent choice for quick good tasting food. Not top quality food for breakfast but the service is for sure. Prices are way more then fair for breakfast. Pancakes u must try. Nice setup inside and calm ! Good setting for a single or couple's breakfast for sure.
I love the queensbury hotel and I especially love fenimores. I think the food, service, and drinks are all great. Park 26, however is the opposite. The service is just not good. I’ve came here for breakfast 3x this year and the service blows every time. No one checks on us, no one refills coffee. Every time we need something we have to physically get up from the table to find someone to ask for it. I don’t know what the difference is but it is super strange. I will continue to frequent fenimores and never park 26 again.
Everything looked great. 3 of us ordered steak, medium, and they were all overcooked. Also, the fries were inedible. How do you mess up fries? Had to ask the server for the check, although she was so reluctant on checking up on us when we were eating like she was trying to rush us out. At least everything looked great.
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