The location of The Inn is absolutely 5 stars! Just a five-minute walk to the train station, with great coffee shops and food spots nearby. The staff and valet were super kind and attentive, making sure we were comfortable. In that sense, the hotel really stands out.
But the room itself was pretty rough. The AC/heat didn’t work, though the hotel engineer was nice enough to bring us a standup fan. The bed only had a top sheet over a dirty bed pad—no bottom sheet. We were freezing as the comforter was super thin. The pillows were flat and lumpy. The shower curtain felt gross, and there were stains on the walls, including a big white one above the bed (yikes).
Maybe they’re remodeling as I could heard either hammers or really loud radiators all around us, but honestly our room felt old and neglected. We’d probably only stay here again for the location, which is a shame because the rest of the experience didn’t live up to that standard.
Food and drinks: We also ordered room service from Marco Polo, the restaurant below the hotel: neapolitan-style flatbread pizza and penne al romano. Both were quite bland.
Service: 4
peter F
Nice quaint hotel very clean great staff
Rooms: Rooms were surprisingly very nice and extremely clean
Service: 5
kal choudhury
Rooms were nice and clean. Service from staff was good. Only gripe was the bathroom. The shower and shower head was hopeless and the toilet seat was loose.
Service: 5
Ravi Seethamraju
It's mainly the location. I'm not sure how it is rated 4 star. Not so clean rooms. Heating didn't work, so they had to put a space heater. TV remote didn't work.
Service: 3
Saber
Hotel is decent given the price. Location is excellent to explore NYC as there are 2 trains an hour to Manhattan from Great Neck station which is a couple of mins walk away. Loads of shops and amenities nearby. Rooms are a little dated with limited space, we found the bathroom needs upgrading. Breakfast is terrible, with limited choice. There is a free coffee stand which is nice. Valet team is exceptional although parking is expensive at $20 a night.
Service: 4
Charles McMurray
If you post that room service is available to order until 11:00pm if a customer orders before 11:00pm then would expect to honor your posted times. It you don’t want to accept room service order earlier than the posted times then you should revise all of your information to reflect what time you accept orders. As called prior to the 11:00 deadline and was told sorry our cook is cleaning and doesn’t want to cook anymore. Just be honest with your customers so all can plan accordingly. If you would have given an earlier deadline for ordering, I would have complied. But to state 11:00pm and then not honor orders before 11:00 is not professional.
Service: 1
Sarah
This place is so charming, the team is soooo cool Rene and I believe the supervisor manager I didn’t get his name helped me with a crazy number of boxes I needed to take in and out of my room. Truly incredible staff.
Service: 5
A J
I had a wonderful stay at the Inn at Great Neck. It was very cozy and very clean. The vibe was of course Roaring Twenties with a lot of references to the Golden Age via interior design, art work, and furniture. The location was also within walking distance to a CVS, HMart (a longer walk but nearby nonetheless), and lots of restaurants and boba places. I loved the location within the quiet and peaceful Great Neck Village but still close to NYC. I enjoyed my stay so much that I can’t wait to return.
Service: 5
Louis Quadrino
We needed to stay overnight after a family wedding. The parking is not complimentary they charge $20 per night to park. The rooms are okay, very outdated. I didn't see any phone charging stations in the room. the beds were not very comfortable. The lobby had an area with complimentary coffee and water. The coffee urn was empty, and I had to ask several times for someone to refill it. The complimentary breakfast was hidden in the back. It should be more visible, or a better display of signage would be helpful.
Service: 2
Taryn
Comfortable and clean. Staff was wonderful. Valet was great and affordable. Located in a cute town and would recommend this hotel. Rooms were clean and stocked. No complaints
Heat was not on and shuttle service was mismanaged.
Service: 1
Zachary Geremia
The room was 75 degrees. I called the front desk and told them the AC wasn’t working. They told me the heat was switched on for the season. I am here with a wedding party and the room next door has AC and is at 67 degrees. The front desk lied to my face after spending $200+ a night.
Service: 1
Ray Noguera
Clean , modern hotel. Great location. Staff was friendly and helpful.
Rooms: Room was clean and well maintained. Comfortable bed
Safety: I felt very safe . After hours guard and key access
Walkability: Easy walk to multiple restaurants and shops. Blocks away from rail to Manhattan.
Service: 5
J Patt (JP)
Rooms: Nice and clean. Very rusty heater vents in bathroom need maintenance and painting for this price point
Nearby activities: Middle of great neck so plenty of restaurants
Walkability: In the heart of Great Neck so easily walked everywhere. 5 minute walk to LIRR station
The location of The Inn is absolutely 5 stars! Just a five-minute walk to the train station, with great coffee shops and food spots nearby. The staff and valet were super kind and attentive, making sure we were comfortable. In that sense, the hotel really stands out.
But the room itself was pretty rough. The AC/heat didn’t work, though the hotel engineer was nice enough to bring us a standup fan. The bed only had a top sheet over a dirty bed pad—no bottom sheet. We were freezing as the comforter was super thin. The pillows were flat and lumpy. The shower curtain felt gross, and there were stains on the walls, including a big white one above the bed (yikes).
Maybe they’re remodeling as I could heard either hammers or really loud radiators all around us, but honestly our room felt old and neglected. We’d probably only stay here again for the location, which is a shame because the rest of the experience didn’t live up to that standard.
Food and drinks: We also ordered room service from Marco Polo, the restaurant below the hotel: neapolitan-style flatbread pizza and penne al romano. Both were quite bland.
Service: 4
Nice quaint hotel very clean great staff
Rooms: Rooms were surprisingly very nice and extremely clean
Service: 5
Rooms were nice and clean. Service from staff was good. Only gripe was the bathroom. The shower and shower head was hopeless and the toilet seat was loose.
Service: 5
It's mainly the location. I'm not sure how it is rated 4 star. Not so clean rooms. Heating didn't work, so they had to put a space heater. TV remote didn't work.
Service: 3
Hotel is decent given the price. Location is excellent to explore NYC as there are 2 trains an hour to Manhattan from Great Neck station which is a couple of mins walk away. Loads of shops and amenities nearby. Rooms are a little dated with limited space, we found the bathroom needs upgrading. Breakfast is terrible, with limited choice. There is a free coffee stand which is nice. Valet team is exceptional although parking is expensive at $20 a night.
Service: 4
If you post that room service is available to order until 11:00pm if a customer orders before 11:00pm then would expect to honor your posted times. It you don’t want to accept room service order earlier than the posted times then you should revise all of your information to reflect what time you accept orders. As called prior to the 11:00
deadline and was told sorry our cook is cleaning and doesn’t want to cook anymore. Just be honest with your customers so all can plan accordingly. If you would have given an earlier deadline for ordering, I would have complied. But to state 11:00pm and then not honor orders before 11:00 is not professional.
Service: 1
This place is so charming, the team is soooo cool Rene and I believe the supervisor manager I didn’t get his name helped me with a crazy number of boxes I needed to take in and out of my room. Truly incredible staff.
Service: 5
I had a wonderful stay at the Inn at Great Neck. It was very cozy and very clean. The vibe was of course Roaring Twenties with a lot of references to the Golden Age via interior design, art work, and furniture. The location was also within walking distance to a CVS, HMart (a longer walk but nearby nonetheless), and lots of restaurants and boba places. I loved the location within the quiet and peaceful Great Neck Village but still close to NYC. I enjoyed my stay so much that I can’t wait to return.
Service: 5
We needed to stay overnight after a family wedding. The parking is not complimentary they charge $20 per night to park. The rooms are okay, very outdated. I didn't see any phone charging stations in the room. the beds were not very comfortable. The lobby had an area with complimentary coffee and water. The coffee urn was empty, and I had to ask several times for someone to refill it. The complimentary breakfast was hidden in the back. It should be more visible, or a better display of signage would be helpful.
Service: 2
Comfortable and clean. Staff was wonderful. Valet was great and affordable. Located in a cute town and would recommend this hotel. Rooms were clean and stocked. No complaints
Service: 5
Restaurantji Recommends
Heat was not on and shuttle service was mismanaged.
Service: 1
The room was 75 degrees. I called the front desk and told them the AC wasn’t working. They told me the heat was switched on for the season. I am here with a wedding party and the room next door has AC and is at 67 degrees. The front desk lied to my face after spending $200+ a night.
Service: 1
Clean , modern hotel. Great location. Staff was friendly and helpful.
Rooms: Room was clean and well maintained. Comfortable bed
Safety: I felt very safe . After hours guard and key access
Walkability: Easy walk to multiple restaurants and shops. Blocks away from rail to Manhattan.
Service: 5
Rooms: Nice and clean. Very rusty heater vents in bathroom need maintenance and painting for this price point
Nearby activities: Middle of great neck so plenty of restaurants
Walkability: In the heart of Great Neck so easily walked everywhere. 5 minute walk to LIRR station
Service: 5
Solid good place
Service: 4
Loading...