Two things- 1)There’s an overwhelming smell of septic/sewage as you leave your car in the parking lot. 2) Entering the store, if a car pulls in the drive through they will take precedence over you waiting at the counter.
The first worker went over to the screen to assist the drive through customer. The second worker came out, said “what’s up” almost under his breath, with what looked like vanilla frosting at the corner of his mouth. That’s how I was greeted. Seemed like I was inconveniencing him. Also, the attitude from the first worker seemed a bit indignant when I asked if they had any holiday donuts. “Just what’s there.” The donuts were fine, but a little courtesy and less sewage smell would go a long way.
Shelly Willoughby
Extremely polite staff, and the colors in the store is vibrant
Atmosphere: 5
Food: 5
Service: 5
Christopher Smith
Worst Dunkin I’ve ever been too, not only did they have no donuts left with five hours of being open to go they gave me old stale coffee and the workers seemed to be annoyed I was ordering a whole box of Joe. Do not get your coffee here.
Tim Abrams
Simple and plain America runs on Dunkin'
Atmosphere: 1
Food: 5
Service: 4
ray sanchez
So today we visited the Dunkin in GWL and was greeted by Jonathan. This Gentleman was beyond Professional and even wished my daughter a Happy Birthday with a smile. It was truly heartfelt. The coffee was on point (very delicious) and the service was a 10. I would like to commend Mr. Jonathan on his top notch Customer Service and his attention to detail.when I received the food! This Member, known to me as Jonathan is a Winner! Don't forget to pick up your Dunkin @Gwl #SanchezPowerApproved.
Atmosphere: 5
Food: 5
Service: 5
sadie
Absolutely disgusting, I get breakfast from here often and to my surprise there’s mold on both slices of bread in my sandwich.
Atmosphere: 1
Food: 1
Service: 1
Moshe Traveling
Nice and clean And good service with a smile
Atmosphere: 5
Food: 5
Service: 5
Victoria
given this Dunkin multiple tries the coffee always has a burnt taste to it. The donuts are stale. And the last two times I’ve ordered breakfast sandwiches they have been served black. The staff and managers there don’t seem to care, seems more like a hangout then a business it’s extremely unprofessional to be cursing when customers are around.save your money and go to another Dunkin
Atmosphere: 1
Food: 1
Service: 1
Cait B
Took a while to get my order, but that’s because there was only 1 person working the drive thru! My coffee was made perfectly and my bagel was a little more toasted than I wanted, but still good nonetheless. I’ll definitely come back to this location!
Atmosphere: 4
Food: 4
Service: 4
Guy Weale
Decent store, good fast service, and good coffee. The only inconvenience was that there wasn't a single straw or napkin in the dining room, so I used what I already had in my car.
Service is so slow. Just utter chaos with the employees. Leave it to the next person to fix. Got my order in 3 different increments. And when I ordered they had blueberry muffins on display which i paid for. By the time I finally got my order they had no blueberry muffins left. Had to walk out the without it. Don't think I will be back.
Service: 1
Bobby Rolando
Guys... I'm there nearly every day. This is like... the 6th time in a row that you can't get this right. Avocado toast with bacon means with BACON. Not this. I'm not sure if it's an inventory issue or what, but just take it off the menu if you run out! You guys are always awesome with my drinks, but this has happened nearly every time the last 2 or 3 weeks. Maybe just retrain whoever is doing the food? I really do love you guys and wanna support you but this is getting annoying.
Atmosphere: 5
Food: 1
Service: 4
Robb LoForese
If you're going to invest in a franchise you need to also invest in having well trained and sufficient staff. Putting profits ahead of customer service is a failed business plan.
The person at the counter struggled and had no clue how to ring up an order and serve customers and then spilled hot coffee on my clothes and shoes.
I don't blame him .. I blame the owner for not caring enough. I'll never visit that DD again and suggest caution for those who do.
Atmosphere: 1
Food: 4
Service: 1
No OnE MaJoR
After visiting this establishment multiple times, I have found that it consistently falls short in terms of service and quality. The lack of doughnuts, despite the name, is unacceptable. The management appears to be inadequate, exhibiting a lack of care and attention to detail. The staff seems to be underqualified and disinterested, leading to a poor customer experience. The drive-thru line frequently extends far beyond the establishment's parking lot, causing frustration for customers. To improve, a change in management and staff is necessary, as well as a focus on providing the products and services that the establishment is named for.
Jarod Armstrong
Every single time I’ve done a mobile order since moving to the area they don’t have something and I’m not informed until I go to pick it up. Never have the sourdough and today they don’t even have donuts. A Dunkin Donuts…..that doesn’t have donuts?
Two things-
1)There’s an overwhelming smell of septic/sewage as you leave your car in the parking lot.
2) Entering the store, if a car pulls in the drive through they will take precedence over you waiting at the counter.
The first worker went over to the screen to assist the drive through customer. The second worker came out, said “what’s up” almost under his breath, with what looked like vanilla frosting at the corner of his mouth. That’s how I was greeted. Seemed like I was inconveniencing him. Also, the attitude from the first worker seemed a bit indignant when I asked if they had any holiday donuts. “Just what’s there.”
The donuts were fine, but a little courtesy and less sewage smell would go a long way.
Extremely polite staff, and the colors in the store is vibrant
Atmosphere: 5
Food: 5
Service: 5
Worst Dunkin I’ve ever been too, not only did they have no donuts left with five hours of being open to go they gave me old stale coffee and the workers seemed to be annoyed I was ordering a whole box of Joe. Do not get your coffee here.
Simple and plain America runs on Dunkin'
Atmosphere: 1
Food: 5
Service: 4
So today we visited the Dunkin in GWL and was greeted by Jonathan. This Gentleman was beyond Professional and even wished my daughter a Happy Birthday with a smile. It was truly heartfelt. The coffee was on point (very delicious) and the service was a 10.
I would like to commend Mr. Jonathan on his top notch Customer Service and his attention to detail.when I received the food! This Member, known to me as Jonathan is a Winner! Don't forget to pick up your Dunkin @Gwl #SanchezPowerApproved.
Atmosphere: 5
Food: 5
Service: 5
Absolutely disgusting, I get breakfast from here often and to my surprise there’s mold on both slices of bread in my sandwich.
Atmosphere: 1
Food: 1
Service: 1
Nice and clean
And good service with a smile
Atmosphere: 5
Food: 5
Service: 5
given this Dunkin multiple tries the coffee always has a burnt taste to it. The donuts are stale. And the last two times I’ve ordered breakfast sandwiches they have been served black. The staff and managers there don’t seem to care, seems more like a hangout then a business it’s extremely unprofessional to be cursing when customers are around.save your money and go to another Dunkin
Atmosphere: 1
Food: 1
Service: 1
Took a while to get my order, but that’s because there was only 1 person working the drive thru! My coffee was made perfectly and my bagel was a little more toasted than I wanted, but still good nonetheless. I’ll definitely come back to this location!
Atmosphere: 4
Food: 4
Service: 4
Decent store, good fast service, and good coffee. The only inconvenience was that there wasn't a single straw or napkin in the dining room, so I used what I already had in my car.
Atmosphere: 2
Food: 4
Service: 5
Restaurantji Recommends
Service is so slow. Just utter chaos with the employees. Leave it to the next person to fix. Got my order in 3 different increments. And when I ordered they had blueberry muffins on display which i paid for. By the time I finally got my order they had no blueberry muffins left. Had to walk out the without it. Don't think I will be back.
Service: 1
Guys... I'm there nearly every day. This is like... the 6th time in a row that you can't get this right. Avocado toast with bacon means with BACON. Not this. I'm not sure if it's an inventory issue or what, but just take it off the menu if you run out! You guys are always awesome with my drinks, but this has happened nearly every time the last 2 or 3 weeks. Maybe just retrain whoever is doing the food? I really do love you guys and wanna support you but this is getting annoying.
Atmosphere: 5
Food: 1
Service: 4
If you're going to invest in a franchise you need to also invest in having well trained and sufficient staff. Putting profits ahead of customer service is a failed business plan.
The person at the counter struggled and had no clue how to ring up an order and serve customers and then spilled hot coffee on my clothes and shoes.
I don't blame him .. I blame the owner for not caring enough. I'll never visit that DD again and suggest caution for those who do.
Atmosphere: 1
Food: 4
Service: 1
After visiting this establishment multiple times, I have found that it consistently falls short in terms of service and quality. The lack of doughnuts, despite the name, is unacceptable. The management appears to be inadequate, exhibiting a lack of care and attention to detail. The staff seems to be underqualified and disinterested, leading to a poor customer experience. The drive-thru line frequently extends far beyond the establishment's parking lot, causing frustration for customers. To improve, a change in management and staff is necessary, as well as a focus on providing the products and services that the establishment is named for.
Every single time I’ve done a mobile order since moving to the area they don’t have something and I’m not informed until I go to pick it up. Never have the sourdough and today they don’t even have donuts. A Dunkin Donuts…..that doesn’t have donuts?
Atmosphere: 4
Food: 4
Service: 2
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