Dunkin'
Star Plaza, 2060 Western Ave, Guilderland
(518) 456-4864
Recent Reviews
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They don't use real butter on their bagels.
They add margarine so it's easy to spread.
You have to wait half an hour for a bag of tea in a cup when a server could make it in 30 seconds.
Pricing ($3 for a small tea)
I gave raised them to 2 stars after remembering that they use palm oil to fry their doughnuts. (As opposed to canola/soy/cottonseed)
Atmosphere: 4
Food: 2
Service: 1
I love this dunkin, people are always nice and nice atmosphere, I get my drink made right and quickly.
Atmosphere: 5
Food: 5
Service: 4
Chill pkace
Service was very friendly and quick.
Atmosphere: 5
Food: 5
Service: 5
Please clean this facility. This use to be such a good place. Rude beyond belief workers. The place had flies on the food, visible piles of old crumbs all in the donut case and all over counters and any surface a customer can clearly see. Gross.
The worst Dunkin you could ever go to!
Atmosphere: 1
Food: 1
Service: 1
Always yes please, dunkin coffee in the morning is the best 😆
Atmosphere: 5
Food: 5
Service: 5
Yes, it’s a Dunkin but they are not all the same. The service here is always friendly and quick. They have “taps”, similar to beer taps which allows multiple people to prepare drinks at the same time.
Atmosphere: 4
Food: 4
Service: 5
The food is good, the service was unbelievably atrocious. I’m not one for leaving a lot of reviews but this location needs SERIOUS attention.
It’s possibly it was just a staffing issue, but the store was not very busy when I got there. I sat at the speaker for like 5-6min before having my order taken. Then I waited another 5-6 min at the window after paying. The employee forgot my food or something because a different employee came to the window not knowing I already paid and was still waiting on food. I had to hand my receipt back and still waited another several minutes for the food.
I only got 2 sandwiches, I was there in total for like 25 min. It’s not fast food at all.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Bagel
Super slow like extremely slow.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Hash Browns
Restaurantji Recommends
Everyone is friendly
Atmosphere: 5
Food: 5
Service: 5
Normally I have a good experience here but on Saturday 8/10/24 I ordered coffee prior to my road trip to be picked up in the drive through but the line was incredibly long so I decided to run in and grab it. I politely asked for my coffee at the front counter and apologized for having to come in to pick it up when the woman by the drive through proceeded to berate me and say drive through means drive through.
I came in on Sunday to complain and the assistant manager was perfectly lovely but when dealing with the store manager this morning I can understand the culture there and why I was berated to begin with.
Atmosphere: 1
Food: 3
Service: 1
Saw a fly in the donut section and informed the last behind the counter. She found the fly and took it out and put the donut treys back. I though she would dump the donuts as she saw the fly but that didn't happen. Surprisingly, in the same visit we found a hair in my son's sandwich. The place needs cleaning...
Atmosphere: 1
Food: 1
Service: 5
This is the worst place ever. It always takes atleat 30 mins for them to give me my order. Doesn't matter if you are using the mobile app. They only have one employee preparing the food.
Service: 1
The young man working at this location should be commented! Only 2 here and the line never got smaller and I was here for 30 minutes enjoying my food they made! Whoever the manager of this location, hire these young men so help. And Mr or Ms Manager, were are you ?
Atmosphere: 5
Food: 5
Service: 5
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