Beat price for the Best Pastel de Nata in New York!! The owner himself makes them with legit love and care which you taste. You can even buy them frozen to make on your own!! I’m not kidding when I say I crave these in the middle of the night!! The consistency and flakey crust is UNMATCHED!!
Atmosphere: 2
Food: 5
Service: 5
Vashti Seobarran
My husband and I got our wedding cake from Francesco’s bakery and it was beyond our expectations. It was everything we wanted and more. The flavors of the cakes were amazing and everyone loved the cake at the wedding. Moreover, they were so amazing that they gave us a complimentary cake for our wedding anniversary.
Atmosphere: 5
Food: 5
Service: 5
Stephanie Gabriel
The workers were so kind! However, I asked the lady helping me if the item I was pointing to were eclairs and she told me they were so I bought a box of them. These were filled with whipped cream and not the traditional custard. Please clarify that these are not traditional custard filled eclairs, as the items I purchased are not what I intended to buy. I understand this is just an unfortunate misunderstanding but I believe it would be beneficial that this clarity is provided to customers.
Atmosphere: 4
Food: 2
Service: 3
Thomas McNamee
This place should be closed for there food handling practices. The guy who does there sandwiches never has gloves on. He handles fresh food that will not come to temp. He handles fresh meat lettuce, tomato ETC. He is always eating his food which is next to customers food while preparing. He is always drinking coffee as well. There is a open window were He prepares the food to make things worse. People need to have standards and adhere to the NY health codes.
Jack Geffken
Line went quick as staff was very efficient and pleasant. Bread, cakes, & pastries were all delicious and fresh.
Atmosphere: 4
Food: 5
Service: 5
Y L
Rotten cake. Rotten attitudes.
Atmosphere: 1
Food: 1
Service: 1
Israa
This was one of the worst bakery experiences I’ve had. The staff were unprofessional and lacked basic courtesy and common sense. When I approached the counter to place an order, I was met with disrespect and poor manners.
The prices are extremely high and do not reflect the quality or portion size. The pastries were disappointing and not worth the cost. For comparison, Costco’s bakery offers better quality and value.
Given the poor service, mismatched pricing, and underwhelming products, I chose to walk out and will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Franci Sepulveda
Very clean place, and service 👌
Food: 5
Service: 5
Robert M Cornicelli
There is just no Italian bakery like it
Michael Strong
Quality is no longer here. Bought a chocolate fudge cake to bring to friends. Absolutely horrible. Consistency was that of a Scrub Daddy. Once sliced and plated a puddle formed on the plate. It was as if the cake was soaked in oil. As we ate, the attention and conversation turned to the remaining cake that was collapsing and falling apart. Cake had no flavor whatsoever. The remainder was thrown out as it was inedible. The chocolate dipped cookies were decent. Still not worth a $46 bill. I would recommend other bakeries in the area but I don’t want to take away from how bad this experience was. Will not return even though this is conveniently close.
Anytime a person of color walks in, it seems that the staff suddenly loses their customer service skills. When I came into the store as a person of color with a few other friends with me, the staff did not bother asking if I needed anything. The store was completely empty at the time. After 10 minutes of waiting, I finally had to get their attention myself. Another time, a poc friend of mine recently visited the store, and they were treated the exact same. And finally, another poc friend of mine ordered their engagement cake from them, but when there was an issue with the cake, they claimed there was nothing they could do about it. Would avoid
Brian Warm
Originally posted a review that about a carrot cake that I received which was way below our expectations. However, Franco (owner) reached out personally to apologize and made us a brand new carrot cake himself. This version was much better than the one that we originally received. We are pleased that he reached out to correct this. Also, Anusha who originally sold the cake was amazing, very friendly, and helpful!
Atmosphere: 5
Food: 4
Service: 5
Melody Browning
My fiancé and I had our wedding cake tasting here today, and we had a fantastic experience! We worked with Jamie and she was so sweet, welcoming, and professional. The bakery accommodated our custom cake request as no problem, even though this is a part of our venues package. Jamie made the whole experience positive and exciting! We can’t wait to see our finished wedding cake!
Atmosphere: 5
Food: 5
Service: 5
Robert Pascocello
Oof-a. It's been about two decades since I had sampled their offerings. Must be new owners / recipes, because, wow. I never throw out sweets, but these warranted it.
Evridiki Gialis
Staff was very nice, I asked what is fresh staff said everything is fresh. I bought a rainbow cookie cake was dry, and not fresh. I have ordered Tres Leches cakes from here before absolutely delicious, and fresh. Unfortunately this time around was disappointed.
Beat price for the Best Pastel de Nata in New York!! The owner himself makes them with legit love and care which you taste. You can even buy them frozen to make on your own!! I’m not kidding when I say I crave these in the middle of the night!! The consistency and flakey crust is UNMATCHED!!
Atmosphere: 2
Food: 5
Service: 5
My husband and I got our wedding cake from Francesco’s bakery and it was beyond our expectations. It was everything we wanted and more. The flavors of the cakes were amazing and everyone loved the cake at the wedding. Moreover, they were so amazing that they gave us a complimentary cake for our wedding anniversary.
Atmosphere: 5
Food: 5
Service: 5
The workers were so kind! However, I asked the lady helping me if the item I was pointing to were eclairs and she told me they were so I bought a box of them. These were filled with whipped cream and not the traditional custard. Please clarify that these are not traditional custard filled eclairs, as the items I purchased are not what I intended to buy. I understand this is just an unfortunate misunderstanding but I believe it would be beneficial that this clarity is provided to customers.
Atmosphere: 4
Food: 2
Service: 3
This place should be closed for there food handling practices. The guy who does there sandwiches never has gloves on. He handles fresh food that will not come to temp. He handles fresh meat lettuce, tomato ETC. He is always eating his food which is next to customers food while preparing. He is always drinking coffee as well. There is a open window were He prepares the food to make things worse. People need to have standards and adhere to the NY health codes.
Line went quick as staff was very efficient and pleasant. Bread, cakes, & pastries were all delicious and fresh.
Atmosphere: 4
Food: 5
Service: 5
Rotten cake. Rotten attitudes.
Atmosphere: 1
Food: 1
Service: 1
This was one of the worst bakery experiences I’ve had. The staff were unprofessional and lacked basic courtesy and common sense. When I approached the counter to place an order, I was met with disrespect and poor manners.
The prices are extremely high and do not reflect the quality or portion size. The pastries were disappointing and not worth the cost. For comparison, Costco’s bakery offers better quality and value.
Given the poor service, mismatched pricing, and underwhelming products, I chose to walk out and will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Very clean place, and service 👌
Food: 5
Service: 5
There is just no Italian bakery like it
Quality is no longer here. Bought a chocolate fudge cake to bring to friends. Absolutely horrible. Consistency was that of a Scrub Daddy. Once sliced and plated a puddle formed on the plate. It was as if the cake was soaked in oil. As we ate, the attention and conversation turned to the remaining cake that was collapsing and falling apart. Cake had no flavor whatsoever. The remainder was thrown out as it was inedible. The chocolate dipped cookies were decent. Still not worth a $46 bill. I would recommend other bakeries in the area but I don’t want to take away from how bad this experience was. Will not return even though this is conveniently close.
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
Anytime a person of color walks in, it seems that the staff suddenly loses their customer service skills. When I came into the store as a person of color with a few other friends with me, the staff did not bother asking if I needed anything. The store was completely empty at the time. After 10 minutes of waiting, I finally had to get their attention myself. Another time, a poc friend of mine recently visited the store, and they were treated the exact same. And finally, another poc friend of mine ordered their engagement cake from them, but when there was an issue with the cake, they claimed there was nothing they could do about it. Would avoid
Originally posted a review that about a carrot cake that I received which was way below our expectations. However, Franco (owner) reached out personally to apologize and made us a brand new carrot cake himself. This version was much better than the one that we originally received. We are pleased that he reached out to correct this. Also, Anusha who originally sold the cake was amazing, very friendly, and helpful!
Atmosphere: 5
Food: 4
Service: 5
My fiancé and I had our wedding cake tasting here today, and we had a fantastic experience! We worked with Jamie and she was so sweet, welcoming, and professional. The bakery accommodated our custom cake request as no problem, even though this is a part of our venues package. Jamie made the whole experience positive and exciting! We can’t wait to see our finished wedding cake!
Atmosphere: 5
Food: 5
Service: 5
Oof-a. It's been about two decades since I had sampled their offerings. Must be new owners / recipes, because, wow. I never throw out sweets, but these warranted it.
Staff was very nice, I asked what is fresh staff said everything is fresh. I bought a rainbow cookie cake was dry, and not fresh. I have ordered Tres Leches cakes from here before absolutely delicious, and fresh. Unfortunately this time around was disappointed.
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