Chipotle Mexican Grill

521A Main St, Highland Falls
(845) 977-0233

Recent Reviews

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Djentleman

Portions are incredibly small, and I paid for extra portions.

I also paid for chips and guac, and they somehow forgot to give me the chips. I only got a side of guac.

I got ripped off.

This location gives Chipotle a bad reputation. Corporate needs to step in and replace the managers with people that know how to run a restaurant.

Atmosphere: 1

Food: 1

Service: 1

William Berry

Fix your ice machine for your drinks! I’m tired of paying $5 for a drink and not getting any ice. It’s been broken for months!!!!! Pathetic

Atmosphere: 2

Food: 4

Service: 5

samantha ortiz

I don’t even know why we keep going back here. It’s probably conscience. I’ve made so many complaints on the chipotle website but this food no matter how many times I’ve ordered here is ALWAYS SO SALTY. I can’t even eat it. I try to call and no one answers. I make a complaint online and only ever get a sorry thanks for your feedback here’s your free drink. 30$ each time we’ve ordered and complained for SALTY FOOD.

Food: 1

Tea Berkeley

Ordered 3 bowls yesterday. Food was so salty, it was inedible. I’m a frequent Chipotle customer. Someone 10x-ed the salt or just didn’t mix it. I had to toss all 3 bowls. It’s a 20 min drive each way, so not worth returning the food. Had some good orders from here, too, so this is a quality control issue. (Minor comments: lettuce goes on top of the cheese, not the other way around; and please don’t wrap two tortillas in one sheet of aluminum foil - they are obviously for two different people and impossible to separate - 3 bowls and 3 tortillas on the side, so each tortilla should be wrapped separately.) Not ordering here again. One star for atmosphere, bc this is takeout only, which is lame. Above issues could be avoided if one could eat at the restaurant.
PS: another review suggests the salt sabotaged was done because I didn’t tip - I’m a generous tipper at restaurants but tired of tipping for self-service food. If this is true, Chipotle (or the health department) needs to step in and shut this place down, especially when food for kids is involved!!

Atmosphere: 1

Food: 1

Service: 1

stacie johnson

Mistakes in my order. They forgot my chips (but gave me the salsa) and made my tacos with flour tortillas instead of corn. Nobody acknowledged me when I came into the store. Terrible carry-out only / all digital ordering Chipotle.

Atmosphere: 1

Food: 2

Service: 1

Jesus Barraza

I’ve never had an issue here until today. I can’t prove it but I absolutely feel the staff tampered with mine and my 4 y/o son’s food. I paid online and didn’t tip - because it’s digital kitchen. I had a bowl, and i got a kids meal for my son. I strongly believe, and again I can’t confirm, they severely salted my food because of lack of tip. I had a chicken bowl w the usual toppings and I literally couldn’t finish the chicken pieces, it was incredibly over salted. I tried my son’s black beans and genuinely gagged because of how overwhelming the salt was. He had a kids quesadilla and again, completely inedible. Even the damn rice was saltier than usual. What gives? We already have limited options here in this small town - now I have to worry about people messing with my food if I don’t tip at a DIGITAL KITCHEN?

Atmosphere: 1

Food: 1

Service: 1

William Golf

The serving size is extremely small! Paid for double meat, received maybe 3 pieces of check and steak! The order was 26 dollars and literally got nothing out of it!

Alex Iriana

Food was fresh and tasted good, but there were several mistakes with my online order and it was very late from the stated pickup time.

It’s a grab and go place (digital kitchen). No seating inside, small waiting area.

Atmosphere: 5

Food: 4

Service: 3

David Reynolds

Online order only. Really good fast friendly service.

Atmosphere: 5

Food: 5

Service: 5

Zac Daher

Absolutely horrible service overall. This is by far the worst chipotle I have ever been to. The food is never fresh, the serving sizes are the smallest I have ever seen, and half of the time I don’t get the right order. Any time you ever ask for double or extra, it’s almost like they give you even less.

I have been ordering over the last three years, and it has never gotten better. Whoever runs this specific location needs to be fired. This location does not deserve to be called chipotle.

Atmosphere: 1

Food: 1

Service: 1

Adrian Bird

Gave me the wrong order & consistently underserves portions because they’re a digital kitchen and have no accountability.

Atmosphere: 1

Food: 1

Service: 1

Sem K

If you think you will eat and be happy, think again .
This is what a chipotle made for us.
The smallest portion that i have ever seen .
And not including fork .

Food: 1

Carly Kaicher

Every time we order from this restaurant, something is either missing or wrong. Today was the last straw when an entire other person’s order was delivered to us. Mind you, the process to get a refund is so exhausting you may as well open your own restaurant. Please go to American Burrito instead.

Atmosphere: 1

Food: 1

Service: 1

Bella M.

Employee rudely snapped at me because I tried to pick up the order I payed for.

Atmosphere: 1

Food: 3

Service: 1

Quinn Dilley

Quick and accurate pick up order through uber eats.

Atmosphere: 4

Food: 4

Service: 4

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