Dunkin'

Good morning,
I encountered an issue with my recent in-store purchase at your establishment. Despite having made an online order earlier that did not go through due to the store's opening hours, I decided to visit the store and place an order in person.
I ordered two coffees and was aware of the current promotion offering a free donut with each coffee purchase. However, when I requested the two free donuts, the cashier, Jaima, simply asked which donuts I would like without clarifying any conditions or restrictions.
Upon reaching the payment stage, I noticed that the donuts had been added to my bill at their regular price. When I inquired about this discrepancy, Jaima informed me that the promotion was only applicable to online orders. This information was not communicated to me at any point during my interaction with her.
Jaima's demeanor throughout the exchange was notably rude and disrespectful, exhibiting poor communication skills and a lack of customer service orientation. She became visibly upset and angry when I questioned the discrepancy, which resulted in her refunding my money.
I would like to bring this matter to your attention and request that appropriate measures be taken to address the miscommunication regarding the promotion and to ensure that staff members, particularly Jaima, receive adequate training in customer service and effective communication.
Thank you for your attention to this matter.

Atmosphere: 1

Service: 1

Dunkin

Atmosphere: 5

Food: 5

Service: 5

Always the same! I love Donna's and coffee in the morning.

Atmosphere: 4

Food: 5

Service: 4

One worst dunkin ever visited my life.

Atmosphere: 1

Food: 1

Service: 1

Only 1 person working, taking ordens and making sandwiches... slow service. Small selection of donuts ? ?

Atmosphere: 2

Food: 3

Service: 2

Dingy dunkin that smells like pee the second you walk in, only one employee running the register and making food so service takes forever.

Atmosphere: 1

Food: 1

Service: 1

The lady was rude

Very ?

Atmosphere: 5

Food: 5

Service: 5

French Cruller

Atmosphere: 3

Food: 5

Service: 3

They soo dirty never again

Atmosphere: 1

Food: 1

Service: 1

I got a moldy croissant. Watch out

The young girl who works early in the morning may need more training. I ordered a latte and was given just regular coffee. I didn't realize it until I had left but I never heard the espresso being made. I think they charged me for a latte but just gave me regular coffee. Make sure you are watching your items being made as this place will try to cheat you apparently. Perhaps all staff needs more training.

Atmosphere: 1

Food: 2

Service: 2

Excellent

$5 for a donut??

The croissant sandwich was delicious. Very convenient for quick grab and

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Coffee Roll, Chicken Bacon