Absolutely slower than a snail to get stuff there. I've ordered there several times and each time it takes longer and longer to get my mobile order. This last time it was 30 minutes to get my mobile order that was scheduled for 5:35. I had to ask multiple times each part of my order and at 6:05 they still had not made my drink. No apologies. No nothing. No reason for why it wasn't ready when it was supposed to be ready. And one of the employees stood there the entire time smirking and laughing each time I asked for a part of my order that was still missing. Tried to give them the benefit of the doubt that the couple of times they were slow before was just due to being busy or something. Now I know it's their normal. I watched over 10 customers leave the drive-thru without placing an order in the time that I sat there waiting for mine. I get that they had an issue with one register today but that had nothing to do with an order that was placed online, that was already paid for and should have been ready almost half an hour before it was.
Miranda Ralston
Worked there and every employee left but 3 of us and the director came in and completely sabotage the place! Worst customer service ever and didn't even know how to do her job! The place is falling apart and the pay sucks and the sandwiche station that yalls sandwiches are made from is a safety issue and doesnt stay cool oh and lets not forget the expired milk and creamer ughhh the list can go on.. Goodluck everyone, glad I'm not there anymore before someone gets sick. Miss all of my customers tho ❤️ 💙 💜
Ben
Never seems to be open; I’ve tried to go multiple times in the last week only to find an empty/closed store or be told they’re closing; sometimes 8 hours before their official website hours
Stepheni
Manager is unreasonable, not friendly
Anabel Beerens
Charged me $2.50 for an ice water “for the cup”
Paul Gardner
Top of coffee was not put on tight and spilled all over the inside and outside of my car. All they did was refill the same cup and hand it back with coffee dripping down the outside of it. No apologies. I had to ask twice for napkins to clean the inside of my car.
Blake Pharoah
Very prejudice and un Professional work staff
Patricia Davis
Have to say it's wonderful to have them in our little town. Everything there use to be so fresh, donuts tasting like they just made them. But I have noticed the quality of the donuts to go downhill. They must be defrosting or something. They feel hard and icing or glaze is terrible. I like the chocolate glazed and when you receive it. It's not glazed like it should be. Instead feels like it's wet from watered down glaze or it defrosted that way. Yesterday I had the Boston cream. Chocolate just crumbled in my lap, donut seemed 2 days old and hardly any cream. Glazed donuts, donut seems 2 days old hard and same with the wetness tasting of the glaze on the donut. It's just not this location the donuts are like this. Many others. Duncan was known for good donuts But it seems they are slipping to keep up with the other orders and keeping up with all the other fast food places. But also the manager training and scheduling at this location is terrible. The manager needs to think about how active our school is and actually have the calendar of sports event. Because if they scheduled properly, there would never be a back up issue or stressed out employees that are overwhelmed with short staff. They need to know their community activities and plan accordingly!!!
Time to look into your factory packing or go back to making them fresh like grocery stores do!! Our town, people will actually go to the grocery now to get the donuts. 300% better than yours. Also, the presentation is not there anymore, the personalities at the window are needing too frazzled. I have know friends who work there and will complain about this manager over and over. But I also hear them through the drive thru window arguing about something all the time and the manager.
Service is always hit or miss. Even though it's a drive through, it will get backed up..like any other fast food company. People just need patience or order ahead before arriving and pick up your food without waiting.
Atmosphere: 4
Food: 2
Service: 4
Connor Girvin
Very slow service, usually gets order incorrect. Over all super mid
Atmosphere: 2
Food: 2
Service: 2
Slush
All 3 haahbrown orders are barley cooked. They still taste frozen. Why would i go here and order uncooked food that I have to finish cooking at home when I can just stay at home and get the same experience for cheaper.
Edit: I've tried cooking them and I've come to the conclusion that these are freezer burnt!!! This dunkin isn't nearly as busy as others. There is no excuse for this consistently bad quality.
All Dunkin's drive thru's can be hit or miss do to the high turn over with employees. I find most of the employees are nice. They will correct your drinks or orders right there if it's wrong.
Atmosphere: 4
Food: 3
Service: 4
J H
Second time I have tried to visit and get a coffee. Both times the door has been locked. No sign on door or any other information on website. I called and the staff who answered was rude. Said the lobby is closed all day. ?????
Atmosphere: 1
Service: 1
Kyle Reilly
The staff here does a great job despite ownership doing everything they can to sabotage the business. If you can't hire enough people to properly staff your store, you need to do something to change that. Pay more, cut hours. I like going here but it's a crap shoot, will I wait 5 minutes 10, 20, 30? I've done all.
Julianna Morales
They didn't cook my food all the way through and the staff was rude and not being respectful to their customers, the food was cold and sloppy and not good
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
Lindsey Shero
This Dunkin in honeoye falls is so bad there manager is so rude and disrespectful do the customers they don't ever get any of the orders right and when you point out that the orders are wrong they tell the customers that they're in the wrong when the customers are always right I've also had to wait over an hour in the Drive-Thru in an hour taking that is crazy for a place like this it should be fast and you should be getting your food in the place that you came in so the person in front of you should get their stuff first and then the next and so forth and that is not how they do it at this place and it's crazy to me how they work and manage that please cuz it is not well-managed and the people there are very rude and disrespectful I don't care who you are you don't talk to anybody that way
Absolutely slower than a snail to get stuff there. I've ordered there several times and each time it takes longer and longer to get my mobile order. This last time it was 30 minutes to get my mobile order that was scheduled for 5:35. I had to ask multiple times each part of my order and at 6:05 they still had not made my drink. No apologies. No nothing. No reason for why it wasn't ready when it was supposed to be ready. And one of the employees stood there the entire time smirking and laughing each time I asked for a part of my order that was still missing. Tried to give them the benefit of the doubt that the couple of times they were slow before was just due to being busy or something. Now I know it's their normal. I watched over 10 customers leave the drive-thru without placing an order in the time that I sat there waiting for mine. I get that they had an issue with one register today but that had nothing to do with an order that was placed online, that was already paid for and should have been ready almost half an hour before it was.
Worked there and every employee left but 3 of us and the director came in and completely sabotage the place! Worst customer service ever and didn't even know how to do her job! The place is falling apart and the pay sucks and the sandwiche station that yalls sandwiches are made from is a safety issue and doesnt stay cool oh and lets not forget the expired milk and creamer ughhh the list can go on.. Goodluck everyone, glad I'm not there anymore before someone gets sick. Miss all of my customers tho ❤️ 💙 💜
Never seems to be open; I’ve tried to go multiple times in the last week only to find an empty/closed store or be told they’re closing; sometimes 8 hours before their official website hours
Manager is unreasonable, not friendly
Charged me $2.50 for an ice water “for the cup”
Top of coffee was not put on tight and spilled all over the inside and outside of my car. All they did was refill the same cup and hand it back with coffee dripping down the outside of it. No apologies. I had to ask twice for napkins to clean the inside of my car.
Very prejudice and un Professional work staff
Have to say it's wonderful to have them in our little town. Everything there use to be so fresh, donuts tasting like they just made them. But I have noticed the quality of the donuts to go downhill. They must be defrosting or something. They feel hard and icing or glaze is terrible. I like the chocolate glazed and when you receive it. It's not glazed like it should be. Instead feels like it's wet from watered down glaze or it defrosted that way. Yesterday I had the Boston cream. Chocolate just crumbled in my lap, donut seemed 2 days old and hardly any cream.
Glazed donuts, donut seems 2 days old hard and same with the wetness tasting of the glaze on the donut.
It's just not this location the donuts are like this. Many others.
Duncan was known for good donuts
But it seems they are slipping to keep up with the other orders and keeping up with all the other fast food places.
But also the manager training and scheduling at this location is terrible.
The manager needs to think about how active our school is and actually have the calendar of sports event. Because if they scheduled properly, there would never be a back up issue or stressed out employees that are overwhelmed with short staff. They need to know their community activities and plan accordingly!!!
Time to look into your factory packing or go back to making them fresh like grocery stores do!! Our town, people will actually go to the grocery now to get the donuts. 300% better than yours.
Also, the presentation is not there anymore, the personalities at the window are needing too frazzled. I have know friends who work there and will complain about this manager over and over. But I also hear them through the drive thru window arguing about something all the time and the manager.
Service is always hit or miss. Even though it's a drive through, it will get backed up..like any other fast food company. People just need patience or order ahead before arriving and pick up your food without waiting.
Atmosphere: 4
Food: 2
Service: 4
Very slow service, usually gets order incorrect. Over all super mid
Atmosphere: 2
Food: 2
Service: 2
All 3 haahbrown orders are barley cooked. They still taste frozen. Why would i go here and order uncooked food that I have to finish cooking at home when I can just stay at home and get the same experience for cheaper.
Edit: I've tried cooking them and I've come to the conclusion that these are freezer burnt!!! This dunkin isn't nearly as busy as others. There is no excuse for this consistently bad quality.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
All Dunkin's drive thru's can be hit or miss do to the high turn over with employees. I find most of the employees are nice. They will correct your drinks or orders right there if it's wrong.
Atmosphere: 4
Food: 3
Service: 4
Second time I have tried to visit and get a coffee. Both times the door has been locked. No sign on door or any other information on website. I called and the staff who answered was rude. Said the lobby is closed all day.
?????
Atmosphere: 1
Service: 1
The staff here does a great job despite ownership doing everything they can to sabotage the business. If you can't hire enough people to properly staff your store, you need to do something to change that. Pay more, cut hours. I like going here but it's a crap shoot, will I wait 5 minutes 10, 20, 30? I've done all.
They didn't cook my food all the way through and the staff was rude and not being respectful to their customers, the food was cold and sloppy and not good
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
This Dunkin in honeoye falls is so bad there manager is so rude and disrespectful do the customers they don't ever get any of the orders right and when you point out that the orders are wrong they tell the customers that they're in the wrong when the customers are always right I've also had to wait over an hour in the Drive-Thru in an hour taking that is crazy for a place like this it should be fast and you should be getting your food in the place that you came in so the person in front of you should get their stuff first and then the next and so forth and that is not how they do it at this place and it's crazy to me how they work and manage that please cuz it is not well-managed and the people there are very rude and disrespectful I don't care who you are you don't talk to anybody that way
Atmosphere: 1
Food: 1
Service: 1
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