Being fast food, I have a baseline expectation of zero. However, I do care about the quality of products offered in my community. Unfortunately, the locally operated business I typically buy fried chicken from was closed on Easter Sunday so I went here. It was a mistake. The food I ordered was clearly not fresh and and sitting out for a LONG time. Chicken tenders did not taste right and the fried batter soft. Fries were a mixture of textures between rubbery and rock hard.While I am sure this is due to the fact of minimal business on this holiday, the owners/operators should be making the decision to either train & hold their employees accountable for ensuring the food is always fresh (prepared food shelf-life) -especially if a responsible manager/employee is not on property or simply closing the restaurant during these type of low-business days.The Sweet Lightning Mountain Dew is always fantastic (which I swished my mouth with once the freezer-burn after taste of my meal set in), but this is turning out to be the only reason I visit KFC at all... I won't even get into the Chicken Pizza "Chizza" that seemingly was created by a over-confident, "creative" school lunch lady.
Atmosphere: 4
Food: 1
Service: 4
Shine Bright
They just don't answer the drive thru after 10:30 while they are still open. Bad service
Sarah Peters
Store closed at 10pm on a Wednesday night! -1 star rating!
Richard Hoyt
Over cooked dry chicken mac and cheese dryWifes pot pie overcooked and dry they must not go by shelf lifeYUCKY
Shawn Howe
Pathetic! Order ahead to be picked up at dinner time 5:30pm. I get there and they tell me that they have no chicken and I have to wait 10 min. When I ask for my money back, sorry no refund using app and the manager was very rude and disrespectful! It won't be long and thus KFC will be empty because customers are fed up with service and treatment by your $15/hr employees! ?????
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Penny Lewis
I purchased a bucket of chicken it was so full of grease on botom of bucket and very dark I heated up in air fryer the bottom had so much grease in it and the chicken was still greasy he got so sick thank God I didn't eat any of it I threw out the rest of it it was the one in horseheads
Monique Brown
Forgot biscuits and a potatoe then didn't answer phone once I got back home get it together
Tammy Nichols
Really enjoy this KFC. Service was good, workers were nice and the food was yummy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Melissa Pierce
Poor service attitude like
Atmosphere: 3
Food: 5
Service: 1
Gerald S.
Just a pit stop on the way to Niagara Falls (American side). After 5+ hours on the road we needed a flush and a little nourishment, before going the final miles to our destination. Chicken was what was desired and this KFC was closest at hand. It could have been a small disaster when I found that the lights in the men's room were motion activated and went out while saluting at the toilet. A quick stamp on the floor relit the overheads for a few seconds, but I was in the dark a half dozen times before I finished my performance. The chicken tenders were decent; came with two sides (slaw and sweet corn) and two sauces (useless calories). But, after the long drive and short lights the meal itself was a secondary consideration.
The whole crew was in the dining room sitting at booths talking upon my arrival and my togo order wasn't even started yet. Then it took so long I had to get a refund instead.
Atmosphere: 2
Food: 2
Service: 1
Niallthehuskyfox
It's very messy with garbage on the floors and tables, manager was on the phone during work hours, my food was late by 23-ish minutes.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Fried Chicken
Heather Hausler
Spent $50 on a gut bomb. Gas station chicken is better.
Atmosphere: 1
Food: 1
Service: 1
Mick Foley
This kfc is horrible they fry bones to make a 8 pic no grave on mashed
Atmosphere: 1
Food: 1
Service: 1
Jose Caraballo
Policy doesn't allow for one to do mutiple orders through drive. That's okay. What isn't okay is having four people working with no one in drive trough or in house. I'm spending my money there. No need to deal with that on lunch..
Being fast food, I have a baseline expectation of zero. However, I do care about the quality of products offered in my community. Unfortunately, the locally operated business I typically buy fried chicken from was closed on Easter Sunday so I went here. It was a mistake. The food I ordered was clearly not fresh and and sitting out for a LONG time. Chicken tenders did not taste right and the fried batter soft. Fries were a mixture of textures between rubbery and rock hard.While I am sure this is due to the fact of minimal business on this holiday, the owners/operators should be making the decision to either train & hold their employees accountable for ensuring the food is always fresh (prepared food shelf-life) -especially if a responsible manager/employee is not on property or simply closing the restaurant during these type of low-business days.The Sweet Lightning Mountain Dew is always fantastic (which I swished my mouth with once the freezer-burn after taste of my meal set in), but this is turning out to be the only reason I visit KFC at all... I won't even get into the Chicken Pizza "Chizza" that seemingly was created by a over-confident, "creative" school lunch lady.
Atmosphere: 4
Food: 1
Service: 4
They just don't answer the drive thru after 10:30 while they are still open. Bad service
Store closed at 10pm on a Wednesday night! -1 star rating!
Over cooked dry chicken mac and cheese dryWifes pot pie overcooked and dry they must not go by shelf lifeYUCKY
Pathetic! Order ahead to be picked up at dinner time 5:30pm. I get there and they tell me that they have no chicken and I have to wait 10 min. When I ask for my money back, sorry no refund using app and the manager was very rude and disrespectful! It won't be long and thus KFC will be empty because customers are fed up with service and treatment by your $15/hr employees! ?????
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
I purchased a bucket of chicken it was so full of grease on botom of bucket and very dark I heated up in air fryer the bottom had so much grease in it and the chicken was still greasy he got so sick thank God I didn't eat any of it I threw out the rest of it it was the one in horseheads
Forgot biscuits and a potatoe then didn't answer phone once I got back home get it together
Really enjoy this KFC. Service was good, workers were nice and the food was yummy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Poor service attitude like
Atmosphere: 3
Food: 5
Service: 1
Just a pit stop on the way to Niagara Falls (American side). After 5+ hours on the road we needed a flush and a little nourishment, before going the final miles to our destination. Chicken was what was desired and this KFC was closest at hand. It could have been a small disaster when I found that the lights in the men's room were motion activated and went out while saluting at the toilet. A quick stamp on the floor relit the overheads for a few seconds, but I was in the dark a half dozen times before I finished my performance. The chicken tenders were decent; came with two sides (slaw and sweet corn) and two sauces (useless calories). But, after the long drive and short lights the meal itself was a secondary consideration.
Restaurantji Recommends
The whole crew was in the dining room sitting at booths talking upon my arrival and my togo order wasn't even started yet. Then it took so long I had to get a refund instead.
Atmosphere: 2
Food: 2
Service: 1
It's very messy with garbage on the floors and tables, manager was on the phone during work hours, my food was late by 23-ish minutes.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Fried Chicken
Spent $50 on a gut bomb. Gas station chicken is better.
Atmosphere: 1
Food: 1
Service: 1
This kfc is horrible they fry bones to make a 8 pic no grave on mashed
Atmosphere: 1
Food: 1
Service: 1
Policy doesn't allow for one to do mutiple orders through drive. That's okay. What isn't okay is having four people working with no one in drive trough or in house. I'm spending my money there. No need to deal with that on lunch..