Unacceptably bad ice cream —- first thought top scoop was freezer-burned, but second was bad (just not quite as bad as the first). Misrang my order(overcharge) and took awhile for them to figure out how to correct. Not the first time at this location. Apparently don’t know how to store the ice cream or train workers. Hope they can correct
Atmosphere: 3
Food: 1
Service: 2
Pedro Aquino
Excellent Service
Brian A.
I've left multiple reviews for this place over the years. All of them horrible. Today they had older more experienced workers, everything was fine, today. No promise for tomorrow lol
i R.
Clean place..ladies are nice and patience..good variety
Catherine Phillips
Still out of hot fudge and rocky road. They are always out of Ricky road a flavor baskin and ribbons made famous. How can an ice cream store always be out of their flavors and hot fudge for days at a time?
Carol Ohlmann
Slow service, food is well, fast food not that great
Meredith P.
Used to be a great BR, years ago. I wouldn't have bothered with a review, but the past two times we went there, the "service" was so bad, it seemed like a farce. The first time we went through the drive through at night, they left the mic on and we could hear them talking about whether or not they wanted to make our order. Kept on driving. Just tried them again today--drive through only, which is bizarre, given the hot weather. Place was empty. Ordered 5 milkshakes and was told to pull around and wait. 15 minutes later, still no milkshakes. Went back to drive through and told to wait another 10 minutes, at which point we got attitude and a refund. Given how horrible the service is, I'd have serious food safety concerns.
Zachary L.
So I went through the drive thru to get a quick milkshake. When they said they were out of the flavor I asked for, I decided to go in and see what they had and pick one out for myself, and I'm so happy I did, saved myself some terrible food poisoning. For starters I stood at counter for 5+ minutes before being acknowledged. Multiple staff walked by me without even looking at me. When someone finally came I steered them over to the ice cream and began looking. Multiple tins of ice cream were half melted, others had large chunks of different ice cream flavor in them, and some even had the plastic signs indicating the flavor IN THE ICE CREAM! They had fallen in, and no one bothered to take them out. Now all of this I could work around, because I just selected the flavor that looked the cleanest and freshest (not what you want to have to do when going out to eat and paying 10.50 for a milkshake, lol yeah had to question and correct them about that absurd price too, was supposed to be 6.50) but what came next absolutely turned my stomach. The employee picked up the blender, which had DIRTY water sitting in it. He dumped the water in the sink, then immediately began pouring the milk and putting ice cream in. No new clean blender, no rinsing it in the sink, no wiping it with a paper towel, NOTHING, like this was normal (and probably was for them). I walked out while he was making my milk shake and didn't even bother waiting for a refund. No thanks on milk shake with a swirl of dirty dish water. The most disgusting experience I have ever had in any food establishment period, to go along with sub par customer service. Some photos of how their ice cream looks for reference...
Mike Mike from NY
Showed up at 915 doors were lockedsays there open 24 hours employees just stared at a line of customers trying to get ice cream the parking lot was pitch black all the drive thru lights were off like they didn't wanna work luckily I seen the kid threw the window with drive thru headset on and went threw the drive thru he had an attitude like we were inconveniencing him
Mike Terry
Showed up at 915 doors were lockedsays there open 24 hours employees just stared at a line of customers trying to get ice cream the parking lot was pitch black all the drive thru lights were off like they didn't wanna work luckily I seen the kid threw the window with drive thru headset on and went threw the drive thru he had an attitude like we were inconveniencing him
Showed up at 915 doors were lockedsays there open 24 hours employees just stared at a line of customers trying to get ice cream the parking lot was pitch black all the drive thru lights were off like they didn't wanna work luckily I seen the kid threw the window with drive thru headset on and went threw the drive thru he had an attitude like we were inconveniencing him
michael terry
Showed up at 915 doors were lockedsays there open 24 hours employees just stared at a line of customers trying to get ice cream the parking lot was pitch black all the drive thru lights were off like they didn't wanna work luckily I seen the kid threw the window with drive thru headset on and went threw the drive thru he had an attitude like we were inconveniencing him
Jim S.
Hours have changed since the 'rona hit. NO LONGER 24HRS...new hours are 5AM-10PM everyday all week. FYI East Northport on larkfield rd. is still 24hrs. Service at this 25A location has been inconsistent, depends who you get. Came here on a snow day once and got an entire box of donuts on the house lol!
Daniela Munoz
False advertisement. This is supposed to be opened 24 hrs. I arrived at 10:30 pm and no one was there. It was closed.
Analicea Shea
This Baskin Robbins always seems to never have ice cream... I would understand if it was once in a while but I go all the time and yet they NEVER have ice cream!!!!
Unacceptably bad ice cream —- first thought top scoop was freezer-burned, but second was bad (just not quite as bad as the first). Misrang my order(overcharge) and took awhile for them to figure out how to correct. Not the first time at this location. Apparently don’t know how to store the ice cream or train workers. Hope they can correct
Atmosphere: 3
Food: 1
Service: 2
Excellent Service
I've left multiple reviews for this place over the years. All of them horrible. Today they had older more experienced workers, everything was fine, today. No promise for tomorrow lol
Clean place..ladies are nice and patience..good variety
Still out of hot fudge and rocky road. They are always out of Ricky road a flavor baskin and ribbons made famous. How can an ice cream store always be out of their flavors and hot fudge for days at a time?
Slow service, food is well, fast food not that great
Used to be a great BR, years ago. I wouldn't have bothered with a review, but the past two times we went there, the "service" was so bad, it seemed like a farce. The first time we went through the drive through at night, they left the mic on and we could hear them talking about whether or not they wanted to make our order. Kept on driving. Just tried them again today--drive through only, which is bizarre, given the hot weather. Place was empty. Ordered 5 milkshakes and was told to pull around and wait. 15 minutes later, still no milkshakes. Went back to drive through and told to wait another 10 minutes, at which point we got attitude and a refund. Given how horrible the service is, I'd have serious food safety concerns.
So I went through the drive thru to get a quick milkshake. When they said they were out of the flavor I asked for, I decided to go in and see what they had and pick one out for myself, and I'm so happy I did, saved myself some terrible food poisoning. For starters I stood at counter for 5+ minutes before being acknowledged. Multiple staff walked by me without even looking at me. When someone finally came I steered them over to the ice cream and began looking. Multiple tins of ice cream were half melted, others had large chunks of different ice cream flavor in them, and some even had the plastic signs indicating the flavor IN THE ICE CREAM! They had fallen in, and no one bothered to take them out. Now all of this I could work around, because I just selected the flavor that looked the cleanest and freshest (not what you want to have to do when going out to eat and paying 10.50 for a milkshake, lol yeah had to question and correct them about that absurd price too, was supposed to be 6.50) but what came next absolutely turned my stomach. The employee picked up the blender, which had DIRTY water sitting in it. He dumped the water in the sink, then immediately began pouring the milk and putting ice cream in. No new clean blender, no rinsing it in the sink, no wiping it with a paper towel, NOTHING, like this was normal (and probably was for them). I walked out while he was making my milk shake and didn't even bother waiting for a refund. No thanks on milk shake with a swirl of dirty dish water. The most disgusting experience I have ever had in any food establishment period, to go along with sub par customer service. Some photos of how their ice cream looks for reference...
Showed up at 915 doors were lockedsays there open 24 hours employees just stared at a line of customers trying to get ice cream the parking lot was pitch black all the drive thru lights were off like they didn't wanna work luckily I seen the kid threw the window with drive thru headset on and went threw the drive thru he had an attitude like we were inconveniencing him
Showed up at 915 doors were lockedsays there open 24 hours employees just stared at a line of customers trying to get ice cream the parking lot was pitch black all the drive thru lights were off like they didn't wanna work luckily I seen the kid threw the window with drive thru headset on and went threw the drive thru he had an attitude like we were inconveniencing him
Restaurantji Recommends
Showed up at 915 doors were lockedsays there open 24 hours employees just stared at a line of customers trying to get ice cream the parking lot was pitch black all the drive thru lights were off like they didn't wanna work luckily I seen the kid threw the window with drive thru headset on and went threw the drive thru he had an attitude like we were inconveniencing him
Showed up at 915 doors were lockedsays there open 24 hours employees just stared at a line of customers trying to get ice cream the parking lot was pitch black all the drive thru lights were off like they didn't wanna work luckily I seen the kid threw the window with drive thru headset on and went threw the drive thru he had an attitude like we were inconveniencing him
Hours have changed since the 'rona hit. NO LONGER 24HRS...new hours are 5AM-10PM everyday all week. FYI East Northport on larkfield rd. is still 24hrs. Service at this 25A location has been inconsistent, depends who you get. Came here on a snow day once and got an entire box of donuts on the house lol!
False advertisement. This is supposed to be opened 24 hrs. I arrived at 10:30 pm and no one was there. It was closed.
This Baskin Robbins always seems to never have ice cream... I would understand if it was once in a while but I go all the time and yet they NEVER have ice cream!!!!