has to be the worst Dunkin in the area. Always take their sweet time and show no sense of urgency. I can’t get things done. I literally ordered two glazed donuts and they gave me two chocolate frosted donuts. How do you mess up on an order with two donuts in It. And they definitely have glaze because I had to drive back from my house 10 minutes away just to get them switched out because somebody didn’t make sure they were the right ones. Great job guys
Atmosphere: 1
Food: 1
Service: 1
Mellanie Pereira
The service is absolutely awful here. Don’t get coffee before/school unless you plan on waiting 10-20 minutes every morning
June
I've never had any complaints about this location until today. Saturday afternoon, around 3pm, 8/9/2025. Employees who don't know their job and have bad attitudes, especially the one with the fake diamond earring in her nose.....big, smart mouth and a bad attitude.
Rather than listen to a customer who has ordered the same thing ALL the time at many locations including this one and knows how it's supposed to be, the one with the huge tattoo on her arm wants to argue with me and say that's how it's supposed to be. NO, it is NOT.
Both are horrible employees and do not represent the company in any kind of a positive way.
Atmosphere: 1
Food: 1
Service: 1
Carla “Lala” Ramos
I’m writing here because of the exceptional job their morning shift counter person Raphael does. He deserves 5 stars for his pleasant demeanor and in an orderly fashion 👍🏽👍🏽
Atmosphere: 5
Food: 5
Service: 5
Driveway Marvels
Good service, clean seating area. Good product. My Chai tea was served appropriately hot and was tasty.
Atmosphere: 4
Food: 4
Service: 4
tania barros
poor customer service, rude as hell. always getting my orders wrong. wouldn’t add cold foam to my coffee after purchasing it on my online order. she said she’d have to refund me and make a whole new drink? i could go on & on but not worth it. they just always make my mornings suck
Atmosphere: 1
Food: 1
Service: 1
Joey M
Young-middle aged blonde woman and the rest of the staff are always so sweet here.
DM C
I’ve refrained from leaving reviews because every now and then I’ll get a decent cup of coffee. Today once again my coffee is so burnt I can’t drink it and I’m well on my way down 9G so I’m not turning around. I don’t understand why it’s so hard to keep the coffee fresh. The only thing I can think of is that the staff are really lazy. If it wasn’t for who the owners are, I’d never go to the Duncan again.
Atmosphere: 4
Food: 2
Service: 5
Jason Bourne
One of the better looking Dunkins. However, this does excuse the poor customer service I’ve experienced here. On three separate occasions they have messed my order up. One time they forgot the bacon I asked for. The next time they forgot to add the butter on the side. When I asked for it the woman says “you need to pay for it” uhhhh well I did and it’s on the ticket. This last time was the final straw. I now check my orders before leaving the store. I noticed that the butter was missing. I asked for it. I had two bags for my order. I give her the bag with the proof that I paid for the butter on side (completely ridiculous that you need to pay for it btw) the first thing she tells me is that “this is your donut” well no kidding! I was showing you the receipt proving that I paid for it! Next I needed to take all of my food out of the bag and show her my bagel. I mean come on! Over a butter packet. This place needs some customer service training. Still gets two stars because the corpo food is still good.
Double check pre packed product expiration date. Got an expired chocolate milk that my kid started drinking. They offered me to come get a new milk but the manager almost seemed like she didn’t care or was too busy to really care. Seems like no process change to double check products or anything will come out of it.
Food: 1
Service: 2
Sherri Lawrence
I was able to get what I wanted. The staff was pleasant.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
jfacjn01
I ordered a Chia latte and the cup was only half filled and it was Luke warm! Very disappointing!
Atmosphere: 3
Food: 1
Service: 3
Kristin Erb
I love the new update to the place!! It looks so nice!! The staff are friendly! My coffee comes out tasting the same each time I go, which is a huge plus!!!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Turkey Sausage Egg and Cheese
Whatsit Toyou.
I have had some issues here, but since they have had new management the two times that I have complained, the manager (Pamela) has gone out of her way to make up for the issue. While the initial issues are annoying, I am very satisfied with this location and how willing they are to make it up to you when you have a problem. Now if only they would bring back the breakfast empenadas!!
has to be the worst Dunkin in the area. Always take their sweet time and show no sense of urgency. I can’t get things done. I literally ordered two glazed donuts and they gave me two chocolate frosted donuts. How do you mess up on an order with two donuts in It. And they definitely have glaze because I had to drive back from my house 10 minutes away just to get them switched out because somebody didn’t make sure they were the right ones. Great job guys
Atmosphere: 1
Food: 1
Service: 1
The service is absolutely awful here. Don’t get coffee before/school unless you plan on waiting 10-20 minutes every morning
I've never had any complaints about this location until today. Saturday afternoon, around 3pm, 8/9/2025. Employees who don't know their job and have bad attitudes, especially the one with the fake diamond earring in her nose.....big, smart mouth and a bad attitude.
Rather than listen to a customer who has ordered the same thing ALL the time at many locations including this one and knows how it's supposed to be, the one with the huge tattoo on her arm wants to argue with me and say that's how it's supposed to be. NO, it is NOT.
Both are horrible employees and do not represent the company in any kind of a positive way.
Atmosphere: 1
Food: 1
Service: 1
I’m writing here because of the exceptional job their morning shift counter person Raphael does. He deserves 5 stars for his pleasant demeanor and in an orderly fashion 👍🏽👍🏽
Atmosphere: 5
Food: 5
Service: 5
Good service, clean seating area. Good product. My Chai tea was served appropriately hot and was tasty.
Atmosphere: 4
Food: 4
Service: 4
poor customer service, rude as hell.
always getting my orders wrong.
wouldn’t add cold foam to my coffee after purchasing it on my online order. she said she’d have to refund me and make a whole new drink?
i could go on & on but not worth it.
they just always make my mornings suck
Atmosphere: 1
Food: 1
Service: 1
Young-middle aged blonde woman and the rest of the staff are always so sweet here.
I’ve refrained from leaving reviews because every now and then I’ll get a decent cup of coffee. Today once again my coffee is so burnt I can’t drink it and I’m well on my way down 9G so I’m not turning around. I don’t understand why it’s so hard to keep the coffee fresh. The only thing I can think of is that the staff are really lazy. If it wasn’t for who the owners are, I’d never go to the Duncan again.
Atmosphere: 4
Food: 2
Service: 5
One of the better looking Dunkins. However, this does excuse the poor customer service I’ve experienced here. On three separate occasions they have messed my order up. One time they forgot the bacon I asked for. The next time they forgot to add the butter on the side. When I asked for it the woman says “you need to pay for it” uhhhh well I did and it’s on the ticket. This last time was the final straw. I now check my orders before leaving the store. I noticed that the butter was missing. I asked for it. I had two bags for my order. I give her the bag with the proof that I paid for the butter on side (completely ridiculous that you need to pay for it btw) the first thing she tells me is that “this is your donut” well no kidding! I was showing you the receipt proving that I paid for it! Next I needed to take all of my food out of the bag and show her my bagel. I mean come on! Over a butter packet. This place needs some customer service training. Still gets two stars because the corpo food is still good.
Atmosphere: 4
Food: 3
Service: 1
Best Dunkin best service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Double check pre packed product expiration date. Got an expired chocolate milk that my kid started drinking. They offered me to come get a new milk but the manager almost seemed like she didn’t care or was too busy to really care. Seems like no process change to double check products or anything will come out of it.
Food: 1
Service: 2
I was able to get what I wanted. The staff was pleasant.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
I ordered a Chia latte and the cup was only half filled and it was Luke warm! Very disappointing!
Atmosphere: 3
Food: 1
Service: 3
I love the new update to the place!! It looks so nice!! The staff are friendly! My coffee comes out tasting the same each time I go, which is a huge plus!!!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Turkey Sausage Egg and Cheese
I have had some issues here, but since they have had new management the two times that I have complained, the manager (Pamela) has gone out of her way to make up for the issue. While the initial issues are annoying, I am very satisfied with this location and how willing they are to make it up to you when you have a problem. Now if only they would bring back the breakfast empenadas!!
Atmosphere: 5
Food: 4
Service: 5
Loading...