Young-middle aged blonde woman and the rest of the staff are always so sweet here.
DM C
I’ve refrained from leaving reviews because every now and then I’ll get a decent cup of coffee. Today once again my coffee is so burnt I can’t drink it and I’m well on my way down 9G so I’m not turning around. I don’t understand why it’s so hard to keep the coffee fresh. The only thing I can think of is that the staff are really lazy. If it wasn’t for who the owners are, I’d never go to the Duncan again.
Atmosphere: 4
Food: 2
Service: 5
Jason Bourne
One of the better looking Dunkins. However, this does excuse the poor customer service I’ve experienced here. On three separate occasions they have messed my order up. One time they forgot the bacon I asked for. The next time they forgot to add the butter on the side. When I asked for it the woman says “you need to pay for it” uhhhh well I did and it’s on the ticket. This last time was the final straw. I now check my orders before leaving the store. I noticed that the butter was missing. I asked for it. I had two bags for my order. I give her the bag with the proof that I paid for the butter on side (completely ridiculous that you need to pay for it btw) the first thing she tells me is that “this is your donut” well no kidding! I was showing you the receipt proving that I paid for it! Next I needed to take all of my food out of the bag and show her my bagel. I mean come on! Over a butter packet. This place needs some customer service training. Still gets two stars because the corpo food is still good.
Atmosphere: 4
Food: 3
Service: 1
Dawn Velapoldi
Best Dunkin best service
Atmosphere: 5
Food: 5
Service: 5
Michael E
Double check pre packed product expiration date. Got an expired chocolate milk that my kid started drinking. They offered me to come get a new milk but the manager almost seemed like she didn’t care or was too busy to really care. Seems like no process change to double check products or anything will come out of it.
Food: 1
Service: 2
Sherri Lawrence
I was able to get what I wanted. The staff was pleasant.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
jfacjn01
I ordered a Chia latte and the cup was only half filled and it was Luke warm! Very disappointing!
Atmosphere: 3
Food: 1
Service: 3
Kristin Erb
I love the new update to the place!! It looks so nice!! The staff are friendly! My coffee comes out tasting the same each time I go, which is a huge plus!!!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Turkey Sausage Egg and Cheese
Whatsit Toyou.
I have had some issues here, but since they have had new management the two times that I have complained, the manager (Pamela) has gone out of her way to make up for the issue. While the initial issues are annoying, I am very satisfied with this location and how willing they are to make it up to you when you have a problem. Now if only they would bring back the breakfast empenadas!!
Atmosphere: 5
Food: 4
Service: 5
Misty
I have had some issues here, but since they have had new management the two times that I have complained, the manager (Pamela) has gone out of her way to make up for the issue. While the initial issues are annoying, I am very satisfied with this location and how willing they are to make it up to you when you have a problem. Now if only they would bring back the breakfast empenadas!!
I went to Dunkin’ this morning 2 hours after they opened and they didn’t have any bagels except for plain . I got a toasted bagel with butter the bagel was hard . I also got chocolate donuts that were watery and all over the bag . I had to say hello into the drive through multiple times until someone came to take my order. I said hello to associate with no response and thank you with no response . I’ve been here a bunch of times and have never had such a bad experience .
Atmosphere: 1
Food: 1
Service: 1
Phillip Leary
Overpriced, lazy and rude staff. They get your order wrong and when they don't they are slow and have no customer service.
Atmosphere: 1
Food: 2
Service: 1
Aubrie Dawn
Charged my Credit Card 3 times !!
Thankfully I noticed the first extra charge .
I had to dispute the other one with my bank because you have to go there to get your refund apparently.
Good luck for those who are not local, and just passing through.
Learn something new everyday though.
Make sure you pay attention when you’re giving your card to someone . Never know what they are charging!
Now I wonder if they charged the car behind me , or pocketed the money ?
Guess we will never know.
Brett Conklin
Absolutely the worst drive-thru in the area. Sat in line for over 20 minutes to get a coffee.
Atmosphere: 3
Food: 3
Service: 1
tim scott
It's dunkin ,the coffees not burn and the prices are OK. NO consistency with coffee flavor. Go too early and it taste reheated,go when busy and wait forever in the drive thru.
Young-middle aged blonde woman and the rest of the staff are always so sweet here.
I’ve refrained from leaving reviews because every now and then I’ll get a decent cup of coffee. Today once again my coffee is so burnt I can’t drink it and I’m well on my way down 9G so I’m not turning around. I don’t understand why it’s so hard to keep the coffee fresh. The only thing I can think of is that the staff are really lazy. If it wasn’t for who the owners are, I’d never go to the Duncan again.
Atmosphere: 4
Food: 2
Service: 5
One of the better looking Dunkins. However, this does excuse the poor customer service I’ve experienced here. On three separate occasions they have messed my order up. One time they forgot the bacon I asked for. The next time they forgot to add the butter on the side. When I asked for it the woman says “you need to pay for it” uhhhh well I did and it’s on the ticket. This last time was the final straw. I now check my orders before leaving the store. I noticed that the butter was missing. I asked for it. I had two bags for my order. I give her the bag with the proof that I paid for the butter on side (completely ridiculous that you need to pay for it btw) the first thing she tells me is that “this is your donut” well no kidding! I was showing you the receipt proving that I paid for it! Next I needed to take all of my food out of the bag and show her my bagel. I mean come on! Over a butter packet. This place needs some customer service training. Still gets two stars because the corpo food is still good.
Atmosphere: 4
Food: 3
Service: 1
Best Dunkin best service
Atmosphere: 5
Food: 5
Service: 5
Double check pre packed product expiration date. Got an expired chocolate milk that my kid started drinking. They offered me to come get a new milk but the manager almost seemed like she didn’t care or was too busy to really care. Seems like no process change to double check products or anything will come out of it.
Food: 1
Service: 2
I was able to get what I wanted. The staff was pleasant.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
I ordered a Chia latte and the cup was only half filled and it was Luke warm! Very disappointing!
Atmosphere: 3
Food: 1
Service: 3
I love the new update to the place!! It looks so nice!! The staff are friendly! My coffee comes out tasting the same each time I go, which is a huge plus!!!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Turkey Sausage Egg and Cheese
I have had some issues here, but since they have had new management the two times that I have complained, the manager (Pamela) has gone out of her way to make up for the issue. While the initial issues are annoying, I am very satisfied with this location and how willing they are to make it up to you when you have a problem. Now if only they would bring back the breakfast empenadas!!
Atmosphere: 5
Food: 4
Service: 5
I have had some issues here, but since they have had new management the two times that I have complained, the manager (Pamela) has gone out of her way to make up for the issue. While the initial issues are annoying, I am very satisfied with this location and how willing they are to make it up to you when you have a problem. Now if only they would bring back the breakfast empenadas!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Grilled Cheese, Bagels
Restaurantji Recommends
I went to Dunkin’ this morning 2 hours after they opened and they didn’t have any bagels except for plain . I got a toasted bagel with butter the bagel was hard . I also got chocolate donuts that were watery and all over the bag . I had to say hello into the drive through multiple times until someone came to take my order. I said hello to associate with no response and thank you with no response . I’ve been here a bunch of times and have never had such a bad experience .
Atmosphere: 1
Food: 1
Service: 1
Overpriced, lazy and rude staff. They get your order wrong and when they don't they are slow and have no customer service.
Atmosphere: 1
Food: 2
Service: 1
Charged my Credit Card 3 times !! Thankfully I noticed the first extra charge . I had to dispute the other one with my bank because you have to go there to get your refund apparently. Good luck for those who are not local, and just passing through. Learn something new everyday though. Make sure you pay attention when you’re giving your card to someone . Never know what they are charging! Now I wonder if they charged the car behind me , or pocketed the money ? Guess we will never know.
Absolutely the worst drive-thru in the area. Sat in line for over 20 minutes to get a coffee.
Atmosphere: 3
Food: 3
Service: 1
It's dunkin ,the coffees not burn and the prices are OK. NO consistency with coffee flavor. Go too early and it taste reheated,go when busy and wait forever in the drive thru.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Donuts, Munchkins Donut Hole Treats
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