Service was terrible waited for over half an hour for mac and cheese that i could have bought at walmart and was overpriced. Everyone did not get what they ordered. The man working was rude.
Atmosphere: 1
Food: 1
Service: 1
Amelia Boston
Nothing. It’s dirty, old and very noisy.
Anat S.
If I could give zero stars I would. They have no idea what costumer service means. They ripped me off during Covid time, and are refusing to refund my money - they charged over $2,000 for a 2 night stay. They resold my room to other people. Be aware of their scam! Management ignores my emails, voice mails, and do not accept phone calls - for the past 3 years. I will not give up on my refund.
Thomas Styles
They chose to wait until I’ve been sitting around waiting for my food to tell me they’re out of what I ordered and that I need to place an order… there’s no one in here for a reason!!!
Mark H.
Very run down and over priced. The service is horrible, asked to have my room cleaned daily and they never cleaned it over three days. Restaurant food is not worth ordering. The French onion soup was horrible and the crackers on the charcuterie board were stale. Bar drinks were watered down and they can't make a decent old fashioned.
catherinels2014
Very good hotel and great location. The rooms are spacious and well equipped, and the staff are excellent. They have an airport shuttle and free parking. So much is available nearby in terms of shopping and food... lots of restaurants with all kinds of cuisines in the near vicinity of the hotel.
Doug B.
We stayed at The Hotel Ithaca a week ago. I've stayed at many hotels in this price range (around $300 on the weekend) for business that were nicer and I'd rate this hotel average. PROS * Convenient location to the Ithaca Commons, an outdoor area with stores and (a few) restaurants, Lake Cayuga, and Lake Seneca * Close to a Wegmans, Chipotle, Panera, etc. Not walking distance but a few minutes away * Accommodating staff was very nice * Restaurant (more on that in cons) * On-site parking * Quiet in the north tower where we stayed--could not hear people in other rooms * Decent gym * Comfortable beds CONS * Hotel is a bit worn, in need of carpet cleaning, replacement, and painting * Hotel not very clean in general, and I saw no cleaning staff vacuuming anywhere on the premises * Entrance area from the side parking lot offensively hot and stuffy * Non-functioning pool * You must call every morning for maid service (making beds, fresh towels, etc). The first day they did not come, we called again, and they came after 5pm * First morning at the restaurant (Sunday), had a normal breakfast, which was fine. Second day was a buffet breakfast, which was absolutely sub-par. Service sub-par as well. We did not eat there after that and had no other meals there * Ithaca has defunded their police. This is not a political statement. They have about 4 police officers for the entire town. We did not see one police officer or police car in 3 full days there, and there are some shady areas of town you will see homeless people, some right by the hotel). I don't know what they're thinking. This is NOT a hotel issue, but something to be aware of Summary: You might be better off with a lower-priced national hotel chain and some serve breakfast for free. Paying extra money to stay here not worth it in my experience. Regardless, please do leave a tip for the cleaning staff, who deserve and need it.
Allyse Tanovitz
Over priced but fine. Located in hotel Ithaca.Vegetarian options: They have a vegan dishWheelchair accessibility: You can wheel in
Atmosphere: 4
Food: 4
Service: 4
fcgg
It is located right next to the Ithaca Commons with great restaurants and nice stores at walking distance. Rooms are clean very well equipped, and well maintained. Free Parking. Good exercise room. Very friendly staff.
758dougb
We stayed at The Hotel Ithaca a week ago. I’ve stayed at many hotels in this price range (around $300 on the weekend) for business that were nicer and I’d rate this hotel average. PROS • Convenient location to the Ithaca Commons, an outdoor area with stores and (a few) restaurants, Lake Cayuga, and Lake Seneca • Close to a Wegmans, Chipotle, Panera, etc. Not walking distance but a few minutes away • Accommodating staff was very nice • Restaurant (more on that in cons) • On-site parking • Quiet in the north tower where we stayed—could not hear people in other rooms • Decent gym • Comfortable beds CONS • Hotel is a bit worn, in need of carpet cleaning, replacement, and painting • Hotel not very clean in general, and I saw no cleaning staff vacuuming anywhere on the premises • Entrance area from the side parking lot offensively hot and stuffy • Non-functioning pool • You must call every morning for maid service (making beds, fresh towels, etc). The first day they did not come, we called again, and they came after 5pm • First morning at the restaurant (Sunday), had a normal breakfast, which was fine. Second day was a buffet breakfast, which was absolutely sub-par. Service sub-par as well. We did not eat there after that and had no other meals there • Ithaca has defunded their police. This is not a political statement. They have about 4 police officers for the entire town. We did not see one police officer or police car in 3 full days there, and there are some shady areas of town (there are homeless people near the hotel and/or on the premises). I don’t know what they’re thinking. This is NOT a hotel issue, but something to be aware of Summary: You might be better off with a lower-priced national hotel chain and some serve breakfast for free. Paying extra money to stay here not worth it in my experience. Regardless, please do leave a tip for the cleaning staff, who deserve and need it.
In most respects the Hotel Ithaca is a very nice place to stay. The room was comfortable, the bedding adequate, and the bathroom well appointed. It is super convenient to downtown Ithaca and its very impressive Ithaca Commons, a pedestrian-only street with shops and restaurants. I would recommend the hotel, with several qualifications: There was an ice bucket, but no glasses, when we arrived, a minor matter, but irritating; the pool is listed as "closed for maintenance, but it seems to have been that way since we first started looking at the hotel earlier this year; and the hotel's "service on demand" policy is greatly annoying. You must arrange for towels, linen, bed making, and cleanup each day of your stay; if you don't arrange it, you don't get it. I'm perfectly happy to use towels for a couple of days to save water and energy, but having to arrange for fresh ones, or just a vacuuming of the room, every day is, in my view, over the top. Our bedding was not changed in three days, and it was a hassle getting fresh towels. Apart from this, the hotel is clean and well-appointed (china coffee cups and real glass drinking glasses would be more in accord with the hotel's rates), the staff are friendly and helpful, and parking is provided (it can be hard to find late in the evening, but there is a garage across the street, and the hotel validates).
Linda D.
Hotel was marginal. In no way on par with other Hart properties. We were in town to enjoy the lake and were looking forward to staying on The Commons to walk to shops and restaurants. The neighborhood and The Commons however were sad and uncomfortable. Not at all the thriving community we expected.
rochesterbased
Went decided to stay at the Hotel Ithaca because we were wine tasting in the Finger Lakes and had never stayed there. 4:00 was check in. At 4:00 our room was not ready, so we left with the understanding that the woman at the front desk would call us when our room was ready, We checked back at 4:30, our room was not ready. At 5:00 our room was STILL not ready. Called at 5:30 and the woman at the front desk put me on hold to check with the cleaning staff to see if the room was finally ready. It was, by this time we had had it and I told the front desk woman we would not be staying at the hotel and she informed me that we would still have to pay for the room! I asked to speak to a manager and there were none that could be reached. The woman at the front desk really didn't seem to care too much whether we had a reservation (we booked at least a week ahead) and she didn't seem to care that we didn't have a room. This really ruined our weekend, we were away for our anniversary. We had to cancel our dinner reservations as by the time we found another hotel, it was too late to get ready to go out to the special dinner we had planned for our anniversary. The next morning I called the hotel and finally got through to a manager, (After 3 phone calls, the first time she was in a meeting and the second time she was too busy getting reports done to come to the phone.) The hotel finally refunded our money, but the damage was done and the weekend ruined! We travel all the time and never had an experience like this! It was so disappointing!
Lutea
When we were traveling through Ithaca, we decided to eat at the Cultivare Culinary Center, where students from Tompkins Cortland Community College receive restaurant training. Professional instructors run the restaurant with student assistance, and the center specializes in serving farm to plate fresh ingredients, which is indicative in the name of the restaurant. Cultivare is located on the corner of South Cayuga Street in a seven story brick building. Inside the brick pillars and walls continue, and are nicely accented by the herringbone wood floor. Some tables were of wood with upholstered chairs and other tables appeared to be of mottled stone with wooden chairs. There was also a long bar that had aluminum metal chairs with orange cushioned seats. Large picture windows lit the room during the day and dropped lights by night. My husband had the beef and prosciutto meatballs in a red sauce with burrata and Parmesan cheeses on fettucine with garlic bread. I had the black currant and orange glazed salmon over a rice trio with sautéed onions, yellow crookneck and zucchini squash. For dessert, we shared a Chai spiced Crème Brûlée, which had a good crack, the spices were there and it came with a pecan biscotti. We enjoyed the food and the atmosphere very much, and should we come back to Ithaca, we would like to return and try other things on their seasonal menu. The place is closed on Mondays and only open until 9:00 p.m. on the other nights.
Service was terrible waited for over half an hour for mac and cheese that i could have bought at walmart and was overpriced. Everyone did not get what they ordered. The man working was rude.
Atmosphere: 1
Food: 1
Service: 1
Nothing. It’s dirty, old and very noisy.
If I could give zero stars I would. They have no idea what costumer service means. They ripped me off during Covid time, and are refusing to refund my money - they charged over $2,000 for a 2 night stay. They resold my room to other people. Be aware of their scam! Management ignores my emails, voice mails, and do not accept phone calls - for the past 3 years. I will not give up on my refund.
They chose to wait until I’ve been sitting around waiting for my food to tell me they’re out of what I ordered and that I need to place an order… there’s no one in here for a reason!!!
Very run down and over priced. The service is horrible, asked to have my room cleaned daily and they never cleaned it over three days. Restaurant food is not worth ordering. The French onion soup was horrible and the crackers on the charcuterie board were stale. Bar drinks were watered down and they can't make a decent old fashioned.
Very good hotel and great location. The rooms are spacious and well equipped, and the staff are excellent. They have an airport shuttle and free parking. So much is available nearby in terms of shopping and food... lots of restaurants with all kinds of cuisines in the near vicinity of the hotel.
We stayed at The Hotel Ithaca a week ago. I've stayed at many hotels in this price range (around $300 on the weekend) for business that were nicer and I'd rate this hotel average. PROS * Convenient location to the Ithaca Commons, an outdoor area with stores and (a few) restaurants, Lake Cayuga, and Lake Seneca * Close to a Wegmans, Chipotle, Panera, etc. Not walking distance but a few minutes away * Accommodating staff was very nice * Restaurant (more on that in cons) * On-site parking * Quiet in the north tower where we stayed--could not hear people in other rooms * Decent gym * Comfortable beds CONS * Hotel is a bit worn, in need of carpet cleaning, replacement, and painting * Hotel not very clean in general, and I saw no cleaning staff vacuuming anywhere on the premises * Entrance area from the side parking lot offensively hot and stuffy * Non-functioning pool * You must call every morning for maid service (making beds, fresh towels, etc). The first day they did not come, we called again, and they came after 5pm * First morning at the restaurant (Sunday), had a normal breakfast, which was fine. Second day was a buffet breakfast, which was absolutely sub-par. Service sub-par as well. We did not eat there after that and had no other meals there * Ithaca has defunded their police. This is not a political statement. They have about 4 police officers for the entire town. We did not see one police officer or police car in 3 full days there, and there are some shady areas of town you will see homeless people, some right by the hotel). I don't know what they're thinking. This is NOT a hotel issue, but something to be aware of Summary: You might be better off with a lower-priced national hotel chain and some serve breakfast for free. Paying extra money to stay here not worth it in my experience. Regardless, please do leave a tip for the cleaning staff, who deserve and need it.
Over priced but fine. Located in hotel Ithaca.Vegetarian options: They have a vegan dishWheelchair accessibility: You can wheel in
Atmosphere: 4
Food: 4
Service: 4
It is located right next to the Ithaca Commons with great restaurants and nice stores at walking distance. Rooms are clean very well equipped, and well maintained. Free Parking. Good exercise room. Very friendly staff.
We stayed at The Hotel Ithaca a week ago. I’ve stayed at many hotels in this price range (around $300 on the weekend) for business that were nicer and I’d rate this hotel average. PROS • Convenient location to the Ithaca Commons, an outdoor area with stores and (a few) restaurants, Lake Cayuga, and Lake Seneca • Close to a Wegmans, Chipotle, Panera, etc. Not walking distance but a few minutes away • Accommodating staff was very nice • Restaurant (more on that in cons) • On-site parking • Quiet in the north tower where we stayed—could not hear people in other rooms • Decent gym • Comfortable beds CONS • Hotel is a bit worn, in need of carpet cleaning, replacement, and painting • Hotel not very clean in general, and I saw no cleaning staff vacuuming anywhere on the premises • Entrance area from the side parking lot offensively hot and stuffy • Non-functioning pool • You must call every morning for maid service (making beds, fresh towels, etc). The first day they did not come, we called again, and they came after 5pm • First morning at the restaurant (Sunday), had a normal breakfast, which was fine. Second day was a buffet breakfast, which was absolutely sub-par. Service sub-par as well. We did not eat there after that and had no other meals there • Ithaca has defunded their police. This is not a political statement. They have about 4 police officers for the entire town. We did not see one police officer or police car in 3 full days there, and there are some shady areas of town (there are homeless people near the hotel and/or on the premises). I don’t know what they’re thinking. This is NOT a hotel issue, but something to be aware of Summary: You might be better off with a lower-priced national hotel chain and some serve breakfast for free. Paying extra money to stay here not worth it in my experience. Regardless, please do leave a tip for the cleaning staff, who deserve and need it.
Restaurantji Recommends
In most respects the Hotel Ithaca is a very nice place to stay. The room was comfortable, the bedding adequate, and the bathroom well appointed. It is super convenient to downtown Ithaca and its very impressive Ithaca Commons, a pedestrian-only street with shops and restaurants. I would recommend the hotel, with several qualifications: There was an ice bucket, but no glasses, when we arrived, a minor matter, but irritating; the pool is listed as "closed for maintenance, but it seems to have been that way since we first started looking at the hotel earlier this year; and the hotel's "service on demand" policy is greatly annoying. You must arrange for towels, linen, bed making, and cleanup each day of your stay; if you don't arrange it, you don't get it. I'm perfectly happy to use towels for a couple of days to save water and energy, but having to arrange for fresh ones, or just a vacuuming of the room, every day is, in my view, over the top. Our bedding was not changed in three days, and it was a hassle getting fresh towels. Apart from this, the hotel is clean and well-appointed (china coffee cups and real glass drinking glasses would be more in accord with the hotel's rates), the staff are friendly and helpful, and parking is provided (it can be hard to find late in the evening, but there is a garage across the street, and the hotel validates).
Hotel was marginal. In no way on par with other Hart properties. We were in town to enjoy the lake and were looking forward to staying on The Commons to walk to shops and restaurants. The neighborhood and The Commons however were sad and uncomfortable. Not at all the thriving community we expected.
Went decided to stay at the Hotel Ithaca because we were wine tasting in the Finger Lakes and had never stayed there. 4:00 was check in. At 4:00 our room was not ready, so we left with the understanding that the woman at the front desk would call us when our room was ready, We checked back at 4:30, our room was not ready. At 5:00 our room was STILL not ready. Called at 5:30 and the woman at the front desk put me on hold to check with the cleaning staff to see if the room was finally ready. It was, by this time we had had it and I told the front desk woman we would not be staying at the hotel and she informed me that we would still have to pay for the room! I asked to speak to a manager and there were none that could be reached. The woman at the front desk really didn't seem to care too much whether we had a reservation (we booked at least a week ahead) and she didn't seem to care that we didn't have a room. This really ruined our weekend, we were away for our anniversary. We had to cancel our dinner reservations as by the time we found another hotel, it was too late to get ready to go out to the special dinner we had planned for our anniversary. The next morning I called the hotel and finally got through to a manager, (After 3 phone calls, the first time she was in a meeting and the second time she was too busy getting reports done to come to the phone.) The hotel finally refunded our money, but the damage was done and the weekend ruined! We travel all the time and never had an experience like this! It was so disappointing!
When we were traveling through Ithaca, we decided to eat at the Cultivare Culinary Center, where students from Tompkins Cortland Community College receive restaurant training. Professional instructors run the restaurant with student assistance, and the center specializes in serving farm to plate fresh ingredients, which is indicative in the name of the restaurant. Cultivare is located on the corner of South Cayuga Street in a seven story brick building. Inside the brick pillars and walls continue, and are nicely accented by the herringbone wood floor. Some tables were of wood with upholstered chairs and other tables appeared to be of mottled stone with wooden chairs. There was also a long bar that had aluminum metal chairs with orange cushioned seats. Large picture windows lit the room during the day and dropped lights by night. My husband had the beef and prosciutto meatballs in a red sauce with burrata and Parmesan cheeses on fettucine with garlic bread. I had the black currant and orange glazed salmon over a rice trio with sautéed onions, yellow crookneck and zucchini squash. For dessert, we shared a Chai spiced Crème Brûlée, which had a good crack, the spices were there and it came with a pecan biscotti. We enjoyed the food and the atmosphere very much, and should we come back to Ithaca, we would like to return and try other things on their seasonal menu. The place is closed on Mondays and only open until 9:00 p.m. on the other nights.
Amazing staff, great food and now open for dinner
Atmosphere: 5
Food: 5
Service: 5