The old lady at the front has a super bad attitude no customer service at all
Atmosphere: 1
Food: 1
Service: 1
Susana Pérez
10:45 AM The gentleman who serves is rude to customers, as is the lady with white hair; they have no manners when speaking to a customer.
Atmosphere: 1
Food: 1
Service: 1
Fabian Serrano
I say this at the expense of one of the older ladies there that seems genuinely nice and sweet, but I’m just not going to tolerate “number 2” in the bathroom customer service. The man that takes orders there is legitely miserable and blind to the light of joy. Absolutely rude and whatever decency in the food is washed away by his attitude. From not greeting you, hanging up on you when you call ahead like you’re a bill collector, holding on to extra ketchup packets like it was part of his 401k. Even the overpriced food items are not the deterrent that customer service is. But I’ll go out of my way, to liberty bagel or anywhere else even if inconvenient to avoid this place like the plague. Nobody I know will order from there or get a recommendation from me.
Atmosphere: 1
Food: 2
Service: 1
Sebastian Becerra
Love to come here often as the food is always good. Some of the staff are very rude at times. A particularly guy with a red hat is always rude to me when I order my food and gets my order wrong. This alone makes me not want to come back anymore.
Atmosphere: 3
Food: 4
Service: 3
Zamir Khan
Food is always great. Issue is with service. Hours are listed until 2pm. I ordered at 1:20 and got to the store @ 1:40. I asked for a hot pastrami sandwich in a toasted bagel. Cashier tried to give me a cold sandwich and blatantly lied to me saying that I didn’t specify that I wanted a hot sandwich when I ordered. Doors were shuttered and locked when I arrived. I refused the sandwich and had to leave the store hungry while the cashier continued to lie about my order request.
Atmosphere: 1
Food: 4
Service: 1
brian pinner
The person who is answering reviews is not the owner. This person high jacked the BagelHouse account. If you have an issue please ask to talk to the owner Brian. Thank you
Atmosphere: 5
Food: 5
Service: 4
Brad Jones
Took my three sons for breakfast before the Mets game. Very friendly staff - seemed family run. Bagel sandwiches were all cooked perfectly and bagels were excellent.
Atmosphere: 5
Food: 5
Service: 5
Beatrice Dasig
The old man in this Bagel House is so disrespectful and with a bad attitude in person and over the phone as well. Workers there are good but I need the owner of this store to address this issue.
Atmosphere: 1
Food: 3
Service: 1
Arko Dutta
Good food and price but staff have poor service.
Atmosphere: 1
Food: 3
Service: 1
alkatraks1
The old man at the register is very rude and disrespecful to people he shouldnt be dealing with people he always has a bad actitud
This place has good food and coffee. Their issue is being able to answer phones properly and constantly leaving people on hold or taking forever to have the food done even when you call way in advance. Today I called to place an order for 3 large coffees and then I asked for 2 medium and 1 large and the man who answered put me on hold and told me to wait. I waited and they never got back to me. I called about 4 minutes later and a woman answered who put me on hold again and never came back. I decided to go in person and order. When I got there I waited on line. Someone else came after me and they started giving them service. I told them I had gotten there first and the woman told me that I had to come to the side.
She took my order and then the man who had first answered the phone proceeds to say
“you were the person who called and said you wanted medium coffees, then larges coffees then told me to wait. I DONT have time to wait”
I NEVER asked him to wait. He was the one who had told me to wait and never answered back. Even after I called again, I was told to wait. I understand that places like these get busy and there are rushes.
However, to make a comment like that which was a lie just to be spiteful after I literally hadn’t even complained about being left on hold and then respectfully informed the worker that I had gotten there first is rude and unprofessional. There should be more training for them.
Cesar Anthony
Best bagels in Queens.
Abul Karim
Nice for a quick breakfast. Though it's bit pricey.
Liezl R
It’s a place for the locals. People mainly order to go. Staff is decent. Area may not be the cleanest looking but it’s fine. I had plain bagel with chicken salad and it didnt disappoint.
Jessica Macdonald
Perfectly toasted, crunchy but fluffy, nicely seasoned everything bagel
The old lady at the front has a super bad attitude no customer service at all
Atmosphere: 1
Food: 1
Service: 1
10:45 AM The gentleman who serves is rude to customers, as is the lady with white hair; they have no manners when speaking to a customer.
Atmosphere: 1
Food: 1
Service: 1
I say this at the expense of one of the older ladies there that seems genuinely nice and sweet, but I’m just not going to tolerate “number 2” in the bathroom customer service. The man that takes orders there is legitely miserable and blind to the light of joy. Absolutely rude and whatever decency in the food is washed away by his attitude. From not greeting you, hanging up on you when you call ahead like you’re a bill collector, holding on to extra ketchup packets like it was part of his 401k. Even the overpriced food items are not the deterrent that customer service is. But I’ll go out of my way, to liberty bagel or anywhere else even if inconvenient to avoid this place like the plague. Nobody I know will order from there or get a recommendation from me.
Atmosphere: 1
Food: 2
Service: 1
Love to come here often as the food is always good. Some of the staff are very rude at times. A particularly guy with a red hat is always rude to me when I order my food and gets my order wrong. This alone makes me not want to come back anymore.
Atmosphere: 3
Food: 4
Service: 3
Food is always great. Issue is with service. Hours are listed until 2pm. I ordered at 1:20 and got to the store @ 1:40. I asked for a hot pastrami sandwich in a toasted bagel. Cashier tried to give me a cold sandwich and blatantly lied to me saying that I didn’t specify that I wanted a hot sandwich when I ordered. Doors were shuttered and locked when I arrived. I refused the sandwich and had to leave the store hungry while the cashier continued to lie about my order request.
Atmosphere: 1
Food: 4
Service: 1
The person who is answering reviews is not the owner. This person high jacked the BagelHouse account. If you have an issue please ask to talk to the owner Brian. Thank you
Atmosphere: 5
Food: 5
Service: 4
Took my three sons for breakfast before the Mets game. Very friendly staff - seemed family run. Bagel sandwiches were all cooked perfectly and bagels were excellent.
Atmosphere: 5
Food: 5
Service: 5
The old man in this Bagel House is so disrespectful and with a bad attitude in person and over the phone as well. Workers there are good but I need the owner of this store to address this issue.
Atmosphere: 1
Food: 3
Service: 1
Good food and price but staff have poor service.
Atmosphere: 1
Food: 3
Service: 1
The old man at the register is very rude and disrespecful to people he shouldnt be dealing with people he always has a bad actitud
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
This place has good food and coffee. Their issue is being able to answer phones properly and constantly leaving people on hold or taking forever to have the food done even when you call way in advance. Today I called to place an order for 3 large coffees and then I asked for 2 medium and 1 large and the man who answered put me on hold and told me to wait. I waited and they never got back to me. I called about 4 minutes later and a woman answered who put me on hold again and never came back. I decided to go in person and order. When I got there I waited on line. Someone else came after me and they started giving them service. I told them I had gotten there first and the woman told me that I had to come to the side.
She took my order and then the man who had first answered the phone proceeds to say
“you were the person who called and said you wanted medium coffees, then larges coffees then told me to wait. I DONT have time to wait”
I NEVER asked him to wait. He was the one who had told me to wait and never answered back. Even after I called again, I was told to wait. I understand that places like these get busy and there are rushes.
However, to make a comment like that which was a lie just to be spiteful after I literally hadn’t even complained about being left on hold and then respectfully informed the worker that I had gotten there first is rude and unprofessional. There should be more training for them.
Best bagels in Queens.
Nice for a quick breakfast. Though it's bit pricey.
It’s a place for the locals. People mainly order to go. Staff is decent. Area may not be the cleanest looking but it’s fine. I had plain bagel with chicken salad and it didnt disappoint.
Perfectly toasted, crunchy but fluffy, nicely seasoned everything bagel
Loading...