Jaew Hon

The tall male waiter is unprofessional. After finding this place I brought many friends, my brother, and my boyfriend here on numerous occasions and it is usually a decent experience. They accept only cash so when we plan to go, we always try to come with at least $50 cash per person. The last time I went with my boyfriend and brother after participating in a marathon. We did not plan to go out but we wanted to celebrate our achievement before heading home and knew we had enough for the bill. We paid and I told the female waiter who collected our check to not return with change and we gave almost all the cash we had, except for my last $20 to make sure my little brother could get home. The male waiter came to our table and loudly said “In New York, standard tip is 20% and you tipped 11%“. So i gave him my last $20 and told him not to bring me the change. he then said ”but now this is too much“. I did not mind overtipping because I knew that was the last time I would ever be dining at Jaew Hon because to shame a customer like that in front of others is rude and unprofessional and unwelcoming. Especially when I was a repeat customer. You never know what someone is going through and while I understand tipping is controversial in the United States, I am happy to tip but the way he handled it was aggressive and will lose them customers. If you like hotpot and kind service go to Hometown, Gangnam, or even Spring Shabu Shabu instead. They are bigger, have more options, and are more professional.

I wish that never happened so I could feel comfortable returning to Jaew Hon but unfortunately I do not.

Atmosphere: 3

Food: 4

Service: 1

I’ve been to this hotpot place a few times over the years, but after my latest visit, I won’t be coming back. The service has gone downhill significantly, and the prices have skyrocketed since our last visit.

What really pushed us over the edge was how the staff treated us at the end of our meal. After paying, they bullied my friends and me to send them an additional tip via Zelle something we’ve never had to do before ANYWHERE. We were already surprised by how much more expensive everything was, and they only take cash so their tip would’ve been substantial if the prices were the same as last time visited. Will never come back nor recommend to anyone

Atmosphere: 1

Food: 1

Service: 1

me and my partner have been coming here for a few years now, celebrated our anniversary here. Food is great and always hits the spot-but they force a tip on the customer. Explained to the manager that at the time I didn’t have much change to leave a proper tip, proceded on telling us in NY state it’s a mandatory 15% tip because “we clean after you and serve you.” He told us we’re not welcomed back anymore, and no one will serve us. Disappointed but not surprised.

Atmosphere: 3

Food: 4

Service: 3

The staff treats first-timers like returning friends. Workers exhibited courtesy and I was completely content. The food tastes fresh, is well made, and reasonably priced. Great taste and portions satisfy hunger. I prefer eating here. This place delivers impressive service.

Atmosphere: 5

Food: 4

Service: 5

This was my first experience with Thai hot pot, and it did not disappoint. The broth was rich and flavorful, with the perfect balance of tangy and spicy notes. The garlic fried rice was an excellent addition, and the freshness of the meats and vegetables really stood out. And of course, you can't forget the classic Thai iced tea--it was the perfect complement to the meal.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Thai Hot Pot

This restaurant is delicious, but the staff force customers to pay a 20% tip, which should be appropriate for the customer. I feel disappointed with the staff who are quite pushy

Atmosphere: 4

Food: 3

Service: 2

This Thai hot pot spot in Queens is a hidden gem! The price is great and the food is super tasty. The variety is impressive, with plenty of fresh meat and seafood options. The highlight for me is the yen-ta-fo soup — it’s the real star! Packed with flavor and perfectly balanced. Everything tastes fresh and authentic. Definitely one of my favorite spots for a comforting, delicious meal!

Atmosphere: 5

Food: 5

Service: 5

It's just different for me from other hotpot l been to. I found it small and limited on what was offered. They are very specific on time since they have little accommodation and have to turn them over quickly.

Atmosphere: 3

Food: 3

Service: 3

This was an unbelievable experience! The sauces that come with the appetizers and lasted through much of the meal were extraordinary. I just loved every single thing we ordered. One of the best meals of the year already.

The sauces are so unique. If you love spicy and Thai flavor - you can’t find this anywhere else!!

First time having tai hotpot
Would recommend giving it a try
Highly recommend there tai iced tea

It is another Thai-style HOT POT restaurant that is delicious to the machine and good food quality. The cold weather and getting hot soup like this is the best day. And of course, it is a restaurant that I have to go back to many times.

I don't understand why people go there.MAY BE they haven't experienced a good hot pot with decent service and taste before. You can get good quality at that price.

Bad food quality,wastage of money, we can get better food in the other restaurants.
service was also not good. Very high price and charge for 30% extra service fee....

Great Atmosphere!!