I ordered Wendy's through Uber Eats on February 23rd, and the delivery was seamless—the bag was sealed without any issues. However, the food quality was very disappointing. The nuggets were dry and tough, suggesting they were either overcooked or the oil needed to be changed. Both burgers came with onions, even though I had specifically requested them without onions.
I reached out to Wendy's through their website to address the matter, but they dismissed the issue and redirected me to Uber Eats. The problem wasn't with the delivery service, which was perfectly fine, but with Wendy's food quality and preparation. I expected Wendy's to take responsibility and address the issue with their franchise instead of deflecting it. Extremely dissatisfied with the experience and will not order from Wendy's anymore.
Food: 1
Service: 1
Tahasan Ahmed
Refuses to give me the sauces i ordered. How am i supposed to eat a large fry + a whole 444 with only one sauce? they refuse to give out more than 1 sauce all the time
Atmosphere: 3
Food: 3
Service: 1
GoogIe
they really dont want to fix the wifi😭
Oscar Carvajal
American food with an average flavor, nothing to highlight, a rough and rude service, especially from the managers (they get angry if you ask for extra sauces or condiments) and an atmosphere full of undesirable people, not at all quiet to eat in the place. Better order to go.
Atmosphere: 1
Food: 3
Service: 2
Samuel Gauthier
Wendy's always has quality food and service, but in the dining area there were three men sleeping, one laying across three chairs. Sadly it seems that management either have been told to ignore it or choose to just avoid conflicts.
It is terrible that someone is living on the streets, but they shouldn't be allowed to be a nuisance to local businesses and the customers.
Atmosphere: 1
Food: 4
Service: 4
Pemba Sherpa
I used to come here every morning and drink coffee, but after seeing the carelessness of the people who work here, I stopped coming here.
Larry Jones
Terrible service Pop machine not working
Atmosphere: 1
Food: 3
Service: 1
Andy Yeung
Hit or miss. Sometimes you get your food fast, and sometimes you end up waiting half an hour and they still get your order wrong. Seems to be worse during the night
Atmosphere: 3
Food: 3
Service: 3
A F
Used to be good but quality went down. I came at night and was given cold nuggets that were probably just sitting out for awhile as they prioritized the Uber orders. Me and other customers were waiting for like half an hour. To top it off they gave me a spoon for a baked potato instead of a fork, didn't give me the right sauces for my nuggets.
The staff in there in general are rude and what I hate the most is the fact that the app and the website don't accept the card for some reason so I can't avoid having to go all the way there and talk to the staff to place my order... However, I'm no longer going to buy at this specific location...
Atmosphere: 1
Food: 5
Service: 2
an
rude worker ☹️ she was EXTREMELY condescending. I accidentally dropped my food and wanted an exchange, I was nice about it but the lady was rude and didn't listen to me. she's a young Asian girl that should be taught customer service skills. I almost cried ☹️☹️☹️
nice cashier he was nice to me and said "sorry" after his coworkers were rude ☹️
Service: 1
Michael C.
It's Wendy's.
Atmosphere: 3
Food: 3
Service: 4
Lennin Reyes
This is by far the best Wendy's in NYC. Their service is quick (both mobile and in-person orders), the food is awesome and their atmosphere is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Dave's Single
L.A.C
Onions are not round sliced. They are cut into chunks and added to burgers. Unpleasant to bite a burger and get a chunk of onion.
Bad place with people who refuse to give u water
Atmosphere: 1
Food: 1
Service: 1
I ordered Wendy's through Uber Eats on February 23rd, and the delivery was seamless—the bag was sealed without any issues. However, the food quality was very disappointing. The nuggets were dry and tough, suggesting they were either overcooked or the oil needed to be changed. Both burgers came with onions, even though I had specifically requested them without onions.
I reached out to Wendy's through their website to address the matter, but they dismissed the issue and redirected me to Uber Eats. The problem wasn't with the delivery service, which was perfectly fine, but with Wendy's food quality and preparation. I expected Wendy's to take responsibility and address the issue with their franchise instead of deflecting it. Extremely dissatisfied with the experience and will not order from Wendy's anymore.
Food: 1
Service: 1
Refuses to give me the sauces i ordered. How am i supposed to eat a large fry + a whole 444 with only one sauce? they refuse to give out more than 1 sauce all the time
Atmosphere: 3
Food: 3
Service: 1
they really dont want to fix the wifi😭
American food with an average flavor, nothing to highlight, a rough and rude service, especially from the managers (they get angry if you ask for extra sauces or condiments) and an atmosphere full of undesirable people, not at all quiet to eat in the place. Better order to go.
Atmosphere: 1
Food: 3
Service: 2
Wendy's always has quality food and service, but in the dining area there were three men sleeping, one laying across three chairs. Sadly it seems that management either have been told to ignore it or choose to just avoid conflicts.
It is terrible that someone is living on the streets, but they shouldn't be allowed to be a nuisance to local businesses and the customers.
Atmosphere: 1
Food: 4
Service: 4
I used to come here every morning and drink coffee, but after seeing the carelessness of the people who work here, I stopped coming here.
Terrible service
Pop machine not working
Atmosphere: 1
Food: 3
Service: 1
Hit or miss. Sometimes you get your food fast, and sometimes you end up waiting half an hour and they still get your order wrong. Seems to be worse during the night
Atmosphere: 3
Food: 3
Service: 3
Used to be good but quality went down. I came at night and was given cold nuggets that were probably just sitting out for awhile as they prioritized the Uber orders. Me and other customers were waiting for like half an hour. To top it off they gave me a spoon for a baked potato instead of a fork, didn't give me the right sauces for my nuggets.
Restaurantji Recommends
The staff in there in general are rude and what I hate the most is the fact that the app and the website don't accept the card for some reason so I can't avoid having to go all the way there and talk to the staff to place my order... However, I'm no longer going to buy at this specific location...
Atmosphere: 1
Food: 5
Service: 2
rude worker ☹️ she was EXTREMELY condescending. I accidentally dropped my food and wanted an exchange, I was nice about it but the lady was rude and didn't listen to me. she's a young Asian girl that should be taught customer service skills. I almost cried ☹️☹️☹️
nice cashier
he was nice to me and said "sorry" after his coworkers were rude ☹️
Service: 1
It's Wendy's.
Atmosphere: 3
Food: 3
Service: 4
This is by far the best Wendy's in NYC. Their service is quick (both mobile and in-person orders), the food is awesome and their atmosphere is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Dave's Single
Onions are not round sliced. They are cut into chunks and added to burgers. Unpleasant to bite a burger and get a chunk of onion.
Atmosphere: 4
Food: 2
Service: 3
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