Indeed poor service like others mentioned, Should have checked their reviews before ordering. I ordered one Chicken sandwich on July 4, 2025 around 10:35 (as soon as their lunch menu opened) and they mixed up my order number and served fries instead. I quickly retired the food and informed the employee about it, he was quick to take it back. Instead of owning their mistake and fix it for the customer about board the flight, they tried to ignore me, then mentioned my order number was not in the system, etc, Finally after 10+ minutes of back and forth they deliver my order. But it was already too late as our boarding has already started. If owner of this business is listening, my request is to hire professional staff or train them well. I will be also providing same details to JFK airport
Becky Petruska
Shocking waiting times for a portion of fries, absolutely ridiculously slow service they need closing down. At least McDonald's are quick!!
Neil Xie
4 tenders for 17 bucks before tax, and ask for extra 3 bucks for fries. Should I pray?
William Castor
30 minutes for one mediocre, over-priced burger. Skip this and eat anywhere else’s.
Aleksander Kanevsky
I should have read reviews before ordering a burger. You can't eat it. It doesn't taste like meat, ir food. Avoid at all cost.
Libby
I ranked this high because the Waldorf salad, which is basically just chicken salad with shredded lettuce on top was absolutely delicious!
Josiah Corson
Don’t waste your money here. I placed an order but was forced to leave my food behind or else I would have missed my flight. It’s not like it was busy or I didn’t have much time. I placed my order at 7:59 pm on a Monday. That tells you right there that it wasn’t busy. My flight closed the gate at 8:25 and I nearly missed my flight. They still hadn’t gotten around to making my food. There wasn’t time to ask for a refund or anything. I’m not the only one either. Almost every other customer had major delays or problems with their orders. I ordered a simple burger, I’m not sure what the problem was but they called the order numbers all out of order so people who ordered after me got their food before I did. I’m just mad that I couldn’t at least get a refund. They took my money, no wonder this joke of a fast food joint stays in business. Don’t make my mistake and avoid this place at all costs!!
A V D
JFK service in general is terrible. it’s true what others write, not enough employees and modern equipment for them. But also the Condor in check counter… totally unmotivated and slow employees. We ordered 2 burger meals for over 40 dollars to have the last USA experience and what do you get: a bag and then we released that all tables were so dirty that we cleaned one by ourselves. Bad rooms are more worse/dirty than the most worse bad rooms on a plane.
Alex Lawson
Even for airport food this is bad
J \u0026 C K
25 mins wait for one burger. Definitely not worth it and I almost missed my flight because of this. The staff were chitchatting and not speeding up. Wish I read the review before I ordered
Took a long time. Didn’t recieve an entire burger that I ordered. No salt on fries. Incorrect order. Rude staff and absolutely horrid experience.
Ann Marie
Very nice restaurant in a great location. So convenient if being close to Grand Central is important for you. We had lunch here. I had the Cobb salad which was very good. The service was EXCELLENT. Very attentive and friendly wait staff.
Pamela
We had a great brunch this Saturday. Fast service! Amazingly delicious pancakes and waffles with lots of fresh berries. Crappy bacon ! So perfect coffee!
Margaret
We love Pershing Square! The ambience is fabulous! Elvis made us feel special and the food was very good. I highly recommend this restaurant!
Ezra Marrouki
I have never seen such unpleasant people in a service profession. They talk among themselves and don't care about the customers. No hello, no goodbye. 25 minutes for a burger because the cook was too busy telling his life story and as for the waitress who no longer wants to talk to the guy who makes the fries because they had an argument... sad.
Indeed poor service like others mentioned,
Should have checked their reviews before ordering.
I ordered one Chicken sandwich on
July 4, 2025 around 10:35 (as soon as their lunch menu opened)
and they mixed up my order number and served fries instead.
I quickly retired the food and informed the employee about it, he was quick to take it back.
Instead of owning their mistake and fix it for the customer about board the flight,
they tried to ignore me, then mentioned my order number was not in the system, etc,
Finally after 10+ minutes of back and forth they deliver my order.
But it was already too late as our boarding has already started.
If owner of this business is listening, my request is to hire professional staff or train them well.
I will be also providing same details to JFK airport
Shocking waiting times for a portion of fries, absolutely ridiculously slow service they need closing down. At least McDonald's are quick!!
4 tenders for 17 bucks before tax, and ask for extra 3 bucks for fries. Should I pray?
30 minutes for one mediocre, over-priced burger. Skip this and eat anywhere else’s.
I should have read reviews before ordering a burger. You can't eat it. It doesn't taste like meat, ir food. Avoid at all cost.
I ranked this high because the Waldorf salad, which is basically just chicken salad with shredded lettuce on top was absolutely delicious!
Don’t waste your money here. I placed an order but was forced to leave my food behind or else I would have missed my flight. It’s not like it was busy or I didn’t have much time. I placed my order at 7:59 pm on a Monday. That tells you right there that it wasn’t busy. My flight closed the gate at 8:25 and I nearly missed my flight. They still hadn’t gotten around to making my food. There wasn’t time to ask for a refund or anything. I’m not the only one either. Almost every other customer had major delays or problems with their orders. I ordered a simple burger, I’m not sure what the problem was but they called the order numbers all out of order so people who ordered after me got their food before I did. I’m just mad that I couldn’t at least get a refund. They took my money, no wonder this joke of a fast food joint stays in business. Don’t make my mistake and avoid this place at all costs!!
JFK service in general is terrible. it’s true what others write, not enough employees and modern equipment for them. But also the Condor in check counter… totally unmotivated and slow employees. We ordered 2 burger meals for over 40 dollars to have the last USA experience and what do you get: a bag and then we released that all tables were so dirty that we cleaned one by ourselves. Bad rooms are more worse/dirty than the most worse bad rooms on a plane.
Even for airport food this is bad
25 mins wait for one burger. Definitely not worth it and I almost missed my flight because of this. The staff were chitchatting and not speeding up. Wish I read the review before I ordered
Restaurantji Recommends
Took a long time. Didn’t recieve an entire burger that I ordered. No salt on fries. Incorrect order. Rude staff and absolutely horrid experience.
Very nice restaurant in a great location. So convenient if being close to Grand Central is important for you. We had lunch here. I had the Cobb salad which was very good. The service was EXCELLENT. Very attentive and friendly wait staff.
We had a great brunch this Saturday. Fast service! Amazingly delicious pancakes and waffles with lots of fresh berries. Crappy bacon ! So perfect coffee!
We love Pershing Square! The ambience is fabulous! Elvis made us feel special and the food was very good. I highly recommend this restaurant!
I have never seen such unpleasant people in a service profession. They talk among themselves and don't care about the customers. No hello, no goodbye. 25 minutes for a burger because the cook was too busy telling his life story and as for the waitress who no longer wants to talk to the guy who makes the fries because they had an argument... sad.
Atmosphere: 1
Food: 4
Service: 1
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