Chipotle Mexican Grill
16002 Jamaica Ave, Jamaica
(718) 658-4609
Recent Reviews
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Chipotle is always fresh, tasty, and
Atmosphere: 5
Food: 5
Service: 5
Horrible service......the employees are very loud and obnoxious. Screaming and laughing loudly while serving customers.
Atmosphere: 1
Food: 3
Service: 1
Very bed emplyers never visit this place
Service: 1
Waiting for a long time for food, not getting food, shop stop is having fun
Atmosphere: 1
Food: 1
Service: 1
Review:
I visited this Chipotle location yesterday, and honestly, I was very disappointed. The place was extremely dirty. There were about six employees — three working and three sitting around reading or doing nothing. Despite the restaurant being practically empty, the tables were dirty, the floor was full of trash, and the garbage cans were overflowing. Even the glass looked unwashed.
I paid almost $20 for a burrito and a Coke, which I don’t mind if the service and atmosphere are good. But paying that amount to sit in such an unclean environment is unacceptable. Cleanliness is the most basic expectation when dining out, especially from a brand like Chipotle.
I’ve worked many years in the restaurant industry, and I know poor cleaning habits lead to bigger issues — rodents, cockroaches, and health risks. If the dining area looks this bad, I can only imagine what the kitchen looks like. This is a management issue: employees should not be idle when the restaurant is dirty, and managers must enforce standards of cleanliness and professionalism.
Chipotle is a strong brand with good food, but the staff at this location are ruining it. Please, supervisors and managers need to step in, train the team, and take responsibility. Customers deserve a clean, safe, and welcoming place to eat.
Atmosphere: 1
Food: 2
Service: 1
The manager is super nice and made sure I was well taken care of.
Atmosphere: 5
Food: 5
Service: 5
This is the worst chipotle ever. This lady is rude & disrespectful. She skimps you on food and argues you down rather than giving you 2 extra pieces.
I love the chicken bowl
Atmosphere: 5
Food: 5
Service: 5
No good
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service. They will yell at you and not care. Manager watches them abuse people and even joins in.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Horrible customer service. The light in the bathroom is broken and the manager said deal with no light or go somewhere else. Food isn't seasoned and bland. Worst Chipotle I have been to.
Atmosphere: 1
Food: 1
Service: 1
Terrible service. Young girl with blond highlights was eating in front of customers while the guy in the front was struggling with the cash register. The food also wasn’t fresh.
Worst of the worst!
Atmosphere: 1
Food: 1
Service: 1
4 1 /2 Stars
Atmosphere: 3
Food: 4
Service: 3
Had a bad experience today (July 13, 2025) at the Chipotle on 160-02 Jamaica Ave. I politely asked about my portion size after noticing my bowl was way smaller than others. Instead of a simple answer, Vanessa Louison gave me attitude, smiling like it was funny.
Atmosphere: 2
Food: 3
Service: 1
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