This place is lovely; it hits just like a classic meal you would eat at home in Ecuador. If I could, I would give it a 4-star review since in the past it never failed to feel like home. But today, things just started to go downhill for the restaurant. The wait wasn't long since most of the time it's empty, but today there were a few families. After seating, we got our orders taken at the 7-minute mark. We got complimentary popcorn 2 minutes later. Drinks came after 6 minutes. But she forgot one, and as I'm writing this, she still hasn't brought it out. Then we have the food. It usually takes about 10-15 minutes to get out, but since people kept coming in and ordering takeout, they were prioritized. Then other smaller groups came in to sit and eat, and they got their food quickly while my family and I were still waiting for ours. Also, old tables that were once sat at haven't been cleaned yet either. Yes, this place does hit like old memories of our home country, but having to wait over an hour for food while new walk-ins get theirs the moment they sit down is ridiculous. If you are willing to wait, then it's worth it, but today it isn't. Plus, the AC is broken at the moment; it feels like you will melt before getting your meal.
Atmosphere: 4
Food: 4
Service: 3
Vanessa Lopez
Terrible service. Waitress was more focused on her phone then the costumers. Had me and my family waiting half an hour just to order. She didn't care to verify the order I placed because she said nobody ever ordered it. She gave us the wrong order. Do I recommend? Perhaps but fire her.
Atmosphere: 3
Food: 4
Service: 1
Sandrayessenia Chub Ikal
Food takes more than 1 hour lack of more staff
Food: 1
Service: 1
iCal Cz Jaime M
The food takes more than an hour and they only have one waitress and the service goes without saying??
Atmosphere: 1
Food: 1
Service: 1
jimena viscaino
A little piece of Cuenca, Grandma flavor soups ????
Kid-friendliness: Large and comfortable space
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arroz Con Pollo, Pechuga A la Plancha, Pechuga A la Francesa, Desayuno de la Casa, Bandeja Tipica de Pechuga de Pollo A la Plancha, Bistec A la Criolla, Salteado de Pollo, Bandeja Tipica de Pollo A la Brasa
Jo Gonza
First time going in and mom and I were disappointed with the lunch special. Order chicken soup and that was good, ordered morocho tasty but the grains had huskd still on them and the arroz marinero was spoiled, the staff to care of the spoiled order and replaced with with arroz blanco con carne guizada,a bit salty but at this point didn't have the energy to nag. It could be a hit or miss but we were surprised that they didn't catch the smell that came off the arroz marinero.
Atmosphere: 5
Food: 3
Service: 5
Beatriz Tamayo
We have been customers for many years but this time they came very far. Months ago, we ordered chicken broth. It was more than obvious that the chicken was spoiled and they didn't care at all, that's how they served us, the food smelled bad, the broth was horrible, the worst thing yet That's how they charged us. They didn't care about our health. With the little we ate we were sick for days.
They had us wait 30 minutes for empanadas only to tell us they didn't have any after we asked how much
Atmosphere: 1
VERONICA REYES
The food is tasty but today the tostones smelled and tasted like very used oil; It was not worth changing the rice for tostones that I paid an extra 2 USD.
Food: 3
Service: 4
Alondra Pacheco
Good service and very delicious food, recommended to everyone in Queens NY and if you like food a lot and soups All very delicious??????????
Carolina T
The food is very poorly cooked and the service is terrible. I will not return to that place again.
Martha N Hidalgo
Not every day is good. Today Monday bad service and food not well prepared
This place is lovely; it hits just like a classic meal you would eat at home in Ecuador. If I could, I would give it a 4-star review since in the past it never failed to feel like home. But today, things just started to go downhill for the restaurant. The wait wasn't long since most of the time it's empty, but today there were a few families. After seating, we got our orders taken at the 7-minute mark. We got complimentary popcorn 2 minutes later. Drinks came after 6 minutes. But she forgot one, and as I'm writing this, she still hasn't brought it out. Then we have the food. It usually takes about 10-15 minutes to get out, but since people kept coming in and ordering takeout, they were prioritized. Then other smaller groups came in to sit and eat, and they got their food quickly while my family and I were still waiting for ours. Also, old tables that were once sat at haven't been cleaned yet either. Yes, this place does hit like old memories of our home country, but having to wait over an hour for food while new walk-ins get theirs the moment they sit down is ridiculous. If you are willing to wait, then it's worth it, but today it isn't. Plus, the AC is broken at the moment; it feels like you will melt before getting your meal.
Atmosphere: 4
Food: 4
Service: 3
Terrible service. Waitress was more focused on her phone then the costumers. Had me and my family waiting half an hour just to order. She didn't care to verify the order I placed because she said nobody ever ordered it. She gave us the wrong order. Do I recommend? Perhaps but fire her.
Atmosphere: 3
Food: 4
Service: 1
Food takes more than 1 hour lack of more staff
Food: 1
Service: 1
The food takes more than an hour and they only have one waitress and the service goes without saying??
Atmosphere: 1
Food: 1
Service: 1
A little piece of Cuenca, Grandma flavor soups ????
Kid-friendliness: Large and comfortable space
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arroz Con Pollo, Pechuga A la Plancha, Pechuga A la Francesa, Desayuno de la Casa, Bandeja Tipica de Pechuga de Pollo A la Plancha, Bistec A la Criolla, Salteado de Pollo, Bandeja Tipica de Pollo A la Brasa
First time going in and mom and I were disappointed with the lunch special. Order chicken soup and that was good, ordered morocho tasty but the grains had huskd still on them and the arroz marinero was spoiled, the staff to care of the spoiled order and replaced with with arroz blanco con carne guizada,a bit salty but at this point didn't have the energy to nag. It could be a hit or miss but we were surprised that they didn't catch the smell that came off the arroz marinero.
Atmosphere: 5
Food: 3
Service: 5
We have been customers for many years but this time they came very far. Months ago, we ordered chicken broth. It was more than obvious that the chicken was spoiled and they didn't care at all, that's how they served us, the food smelled bad, the broth was horrible, the worst thing yet That's how they charged us.
They didn't care about our health.
With the little we ate we were sick for days.
Atmosphere: 3
Service: 2
Honestly looks.bad and scary
Nice Place for good coffee ☕
Atmosphere: 4
Food: 3
Service: 5
Worst service worst food
Restaurantji Recommends
They had us wait 30 minutes for empanadas only to tell us they didn't have any after we asked how much
Atmosphere: 1
The food is tasty but today the tostones smelled and tasted like very used oil; It was not worth changing the rice for tostones that I paid an extra 2 USD.
Food: 3
Service: 4
Good service and very delicious food, recommended to everyone in Queens NY and if you like food a lot and soups
All very delicious??????????
The food is very poorly cooked and the service is terrible. I will not return to that place again.
Not every day is good. Today Monday bad service and food not well prepared
Loading...