lady at the counter rolled her eyes at me, immediately felt like i was a bother despite the place being empty. placed an order for two items. latte was room temp & the breakfast empanada was fridge cold. lost my appetite & couldn’t be bothered to relay my disdain. 1st & last visit. save your money & go to cloud coffee instead- it’s nearby.
Atmosphere: 1
Food: 1
Service: 1
Kassie B
Dirty ! The manager keeps the same glove on to touch money, make food & drinks and not once washes her hand and has many excuses on why she’s dirty !!!!
Tracy Mckeever
Pretty much an average size donut and coffee shop. They can definitely use more staff as we waited quite awhile for some assistance. The same person who took or order also prepared the coffee and bagels.
Atmosphere: 3
Food: 4
Service: 5
Kimone Bradley
It depends on who makes my Matcha Latte but is a convenient and quick stop for me.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Donuts, Bagels
Anashar Grant
Idk, but I used to love DD crossiant it was so flaky but it's more dense now. I really don't like it anymore. But the drinks and donut is still great
Atmosphere: 4
Food: 3
Service: 4
LA G (Living In New York City)
Terrible customer service from the manager herself. Went to redeem a free donut from my points and she gave me an attitude the whole time.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Donuts
Samantha Phillips-Vargas
I am terribly upset that the staff members served good that was not fresh. Today, we purchased two Dunkin Wrap which consist of sausage and eggs. The wraps were not fresh as I was able to take the sourness of the eggs. We tossed the wraps in the garbage. When you are serving the people, you must ensure that the food is fresh, so your customers will not get sick. Please check your food out before serving it to the customers.Parking: N/A
Nice place to drop in, it just seems like the coffee is too expensive. For a small cup of regular coffee it's $3.09
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Donuts
Dani Mor
They have 3 workers in the front that takes them more than 7 minutes to take my order. I just wanted one medium coffee…Got me to the point where I had to leave after waiting for so long for no reason.Very bad service.I did not end up getting my coffee.
Food: 1
Service: 1
Saba Saifi
This is the closest Dunkin to where I live and It’s not a good. They once gave us stale Munchkins and I went back with the receipt and this skinny old lady gave me lots of attitude for it and the second time I gave an order for three items and didn’t get one of the things I ordered so I went back the next day with a receipt and she kept talking over me and was visibly irritated. They provide the worse costumer service and don’t even know how to make a latte and always burn the sandwiches
This place always gets it wrong, the drinks are not soo good I gave them several chances and it’s still MID you ask and pay for oat milk they give you regular they get your order wrong and get angry at you for asking them for correction its really bad please step it up, employees are very rude to customers like we are not paying from hard earned money as well ridiculous get it together please
Atmosphere: 1
Food: 1
Service: 1
damager_ 24
I'm starting this of by saying that this place has the worse costumer service you can ever imagine. Monday, October 16th around 9pm. I decided to take my kids to this location to experience DD for the first time but this cashier ruined this experience for us. We ordered drinks and Donuts but then she gave us the wrong donut, so then I told her in the nicest way possible that it wasn't the one I asked for but then she proceeded to give us attitude and have the audacity to say "you don't know what kind of donut this is?" and I told her "I just want the donut that was labeled 'vanilla' on the rack". When we were trying to enjoy our food on the dining table, she intentionally sat there while talking & laughing extremely loud on the phone. This was an upsetting experience for me & my kids and I hope nobody else will have to experience this situation.
Atmosphere: 1
Food: 1
Claudia A.
The Briarwood Dunkin Donuts is a medium-sized establishment with some room for seating. The food is usually fresh and the staff is very friendly and kind. This is my son's favorite place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Freshly Baked Muffins, Coconut Donuts, English Muffin, Hash Browns, Iced Latte, Apple Fritter, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Coolatta, Donuts, Egg and Cheese, Caramel Iced Macchiato, Turkey Sausage Egg and Cheese, Grilled Cheese, Munchkins Donut Hole Treats, Plain Stuffed Bagel Minis, Dunkin' Coconut Refreshers, Wake-Up Wrap - Sweet Black Pepper Bacon, Sweet Black Pepper Breakfast Sandwich, Stuffed Biscuit Bites
SL 1965
I took a sip of the coffee and my tongue went numb and itchy as if I was poisoned or something... I just threw it out wash my mouth out with water and wait for the numbness to go... Glad I didn't drink the whole thing just one
Atmosphere: 1
Food: 1
Service: 1
Craig Fischer
This Dunkin' Donuts location is very sad, and you can see all the reviews with dissatisfied customers complaining. I live in the neighborhood, and it's hit or miss. I ordered from the mobile app, and it's more miss than hit.. It's so sad to see so many dissatisfied customers, and there is no reaction from the manager. Why should I spend my money at a place that doesn't care if they give good service or not. And you see a few 5 star comments. Those are just the lucky ones. No worries, I will go a little further to spend my money where the customer is appreciated and matters..This store can get bad reviews back to back... no response.. and that's okay, but not for me.
lady at the counter rolled her eyes at me, immediately felt like i was a bother despite the place being empty. placed an order for two items. latte was room temp & the breakfast empanada was fridge cold. lost my appetite & couldn’t be bothered to relay my disdain. 1st & last visit. save your money & go to cloud coffee instead- it’s nearby.
Atmosphere: 1
Food: 1
Service: 1
Dirty ! The manager keeps the same glove on to touch money, make food & drinks and not once washes her hand and has many excuses on why she’s dirty !!!!
Pretty much an average size donut and coffee shop. They can definitely use more staff as we waited quite awhile for some assistance. The same person who took or order also prepared the coffee and bagels.
Atmosphere: 3
Food: 4
Service: 5
It depends on who makes my Matcha Latte but is a convenient and quick stop for me.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Donuts, Bagels
Idk, but I used to love DD crossiant it was so flaky but it's more dense now. I really don't like it anymore. But the drinks and donut is still great
Atmosphere: 4
Food: 3
Service: 4
Terrible customer service from the manager herself. Went to redeem a free donut from my points and she gave me an attitude the whole time.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Donuts
I am terribly upset that the staff members served good that was not fresh. Today, we purchased two Dunkin Wrap which consist of sausage and eggs. The wraps were not fresh as I was able to take the sourness of the eggs. We tossed the wraps in the garbage. When you are serving the people, you must ensure that the food is fresh, so your customers will not get sick. Please check your food out before serving it to the customers.Parking: N/A
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Hash Browns, Wake-Up Wrap - Turkey Sausage Egg and Cheese
Nice place to drop in, it just seems like the coffee is too expensive. For a small cup of regular coffee it's $3.09
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Donuts
They have 3 workers in the front that takes them more than 7 minutes to take my order. I just wanted one medium coffee…Got me to the point where I had to leave after waiting for so long for no reason.Very bad service.I did not end up getting my coffee.
Food: 1
Service: 1
This is the closest Dunkin to where I live and It’s not a good. They once gave us stale Munchkins and I went back with the receipt and this skinny old lady gave me lots of attitude for it and the second time I gave an order for three items and didn’t get one of the things I ordered so I went back the next day with a receipt and she kept talking over me and was visibly irritated. They provide the worse costumer service and don’t even know how to make a latte and always burn the sandwiches
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
This place always gets it wrong, the drinks are not soo good I gave them several chances and it’s still MID you ask and pay for oat milk they give you regular they get your order wrong and get angry at you for asking them for correction its really bad please step it up, employees are very rude to customers like we are not paying from hard earned money as well ridiculous get it together please
Atmosphere: 1
Food: 1
Service: 1
I'm starting this of by saying that this place has the worse costumer service you can ever imagine. Monday, October 16th around 9pm. I decided to take my kids to this location to experience DD for the first time but this cashier ruined this experience for us. We ordered drinks and Donuts but then she gave us the wrong donut, so then I told her in the nicest way possible that it wasn't the one I asked for but then she proceeded to give us attitude and have the audacity to say "you don't know what kind of donut this is?" and I told her "I just want the donut that was labeled 'vanilla' on the rack". When we were trying to enjoy our food on the dining table, she intentionally sat there while talking & laughing extremely loud on the phone. This was an upsetting experience for me & my kids and I hope nobody else will have to experience this situation.
Atmosphere: 1
Food: 1
The Briarwood Dunkin Donuts is a medium-sized establishment with some room for seating. The food is usually fresh and the staff is very friendly and kind. This is my son's favorite place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Freshly Baked Muffins, Coconut Donuts, English Muffin, Hash Browns, Iced Latte, Apple Fritter, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Coolatta, Donuts, Egg and Cheese, Caramel Iced Macchiato, Turkey Sausage Egg and Cheese, Grilled Cheese, Munchkins Donut Hole Treats, Plain Stuffed Bagel Minis, Dunkin' Coconut Refreshers, Wake-Up Wrap - Sweet Black Pepper Bacon, Sweet Black Pepper Breakfast Sandwich, Stuffed Biscuit Bites
I took a sip of the coffee and my tongue went numb and itchy as if I was poisoned or something... I just threw it out wash my mouth out with water and wait for the numbness to go... Glad I didn't drink the whole thing just one
Atmosphere: 1
Food: 1
Service: 1
This Dunkin' Donuts location is very sad, and you can see all the reviews with dissatisfied customers complaining. I live in the neighborhood, and it's hit or miss. I ordered from the mobile app, and it's more miss than hit.. It's so sad to see so many dissatisfied customers, and there is no reaction from the manager. Why should I spend my money at a place that doesn't care if they give good service or not. And you see a few 5 star comments. Those are just the lucky ones. No worries, I will go a little further to spend my money where the customer is appreciated and matters..This store can get bad reviews back to back... no response.. and that's okay, but not for me.