Dunkin'
13328 Springfield Blvd, Queens
(718) 978-8028
Recent Reviews
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Really bad service my coffee had a hair and I told him to change it and they didn’t want to then did I already drink from the drink so they cannot change it really really bad service they should close this location not customer service was provide not a friendly so rude employees
Atmosphere: 1
Food: 1
Service: 1
Only one employee to run the store?? I left after 7 minutes of no assistance
Service: 1
A great place & staff that is in place here. It is my usual Dunkin stop, each & every morning. The staff here are friendly & are willing to always ensure the correct orders are served.
My only concern recently has been the fact that the AC has not worked well or at all. With the amount of 90 degree days, this is concerning for the entire community of Dunkin’ visitors. I hope it will be fixed for the sake of both the community as well as the staff themselves.
Atmosphere: 5
Food: 5
Service: 5
I love the Chocolate Munchkins and refresher drinks
Atmosphere: 5
Food: 5
Service: 5
I placed a mobile order and when I arrive the order was not ready. After asking how long it will be the server got upset. They were very rude to the other customer in the place after asking to speak with the manager his name Hasan he mentioned he will get to the order when he can. I don't understand the reason to have the option to placed a mobile order and still had to wait for the order.
Atmosphere: 1
Food: 1
Service: 1
The servers and cashiers are all very courteous and respectful while also feeling like close friends. I am always delighted to go in and stay for a while to journal or work on a project because of how peaceful and comfortable it is. My only gripe would be the limited seating space but it's never been packed when I've been there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Called because there were several small pieces of plastic, looking like pieces of the cup or cover that they use, in the strawberry coolatta. The person answered the phone as if at home. I had to ask if it was Dunkin Donuts. The person sounded unconcerned about my complaint and didn’t even apologize. A person’s digestive tract can become blocked if this is something that is ingested frequently. A situation like this might be why some have illnesses of unknown origin. This drink was bought for the purpose of cooling down the body. I brought it to their attention in good faith, but the person’s attitude is why I had to post (some of them seem to have a chronic attitude problem in that store). I just consider this another reminder of why not to eat out. Smh.Unfortunately, I do not recommend anything that they have to prepare for customers. Imagine someone who doesn’t pay attention to what they’re eating. Smh
Food: 1
Service: 1
As I remember them. Solid service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Munchkins Donut Hole Treats
2 Stars
Stopped going here over a year or two ago. Completely disrespectful. Never got my drink order right and allwwaayyyss had an attitude.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
They sold me a glazed donut that looks like mold is growing on it. ?
Service was good.
Atmosphere: 4
Food: 4
Service: 4
Stopped going here over a year or two ago. Completely disrespectful. Never got my drink order right and allwwaayyyss had an attitude.
Atmosphere: 1
Food: 3
Service: 1
Literally 10 minutes ago. Dude serving the coffee with no gloves. Before he makes my coffee I see his finger in the cup with no gloves on. I asked him to change the cup because of that and he’s like “ I had my finger in the cup miss? You’re right” with an attitude. Idk what he did after he changed that cup but the lady on the baskin side sure did with that smirk on her face. Never going back to this location. Unprofessional.
Service: 2
I feel really bad on how disrespect some of the school kids are to the workers. Parents yo really need to train your children on respecting people establishment. These people put up with a lot hopefully the community acknowledge them.
Atmosphere: 4
Food: 5
Service: 5
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