If I could give this location 0 stars, I would. I’ve lived in this neighborhood for over 15 years. I’ve given this location over 15 years to get it together and I’ve truly had it with them. If it’s not one things it’s always another. I usually always order through the mobile app and when I get there in person, nothing is ever made the way I requested it. When they run out of certain items, they don’t adjust the app accordingly to display which items are available and which are not. If the store hours are 5am-10am and I’m ordering through an app that shows all items are available, I should be able to place an order at any given time of day and receive what I ordered. I placed an order for munchkins and 5:30pm and the store closes at 10pm. I get there and they don’t have any munchkins or donuts available. If the store doesn’t close for another 5 hours, why aren’t more donuts being made? The one most thing the franchise produces, you don’t have any more of? And then have nothing to compensate and refused to provide a refund. Any drink I get is never made to standard or how I requested. Someone is always making a custom made drink how they feel like despite what was ordered. The entire store needs to be packed up and retrained. Cooperate needs to shut this location down. The service is beyond unacceptable at this point. If this was my first time trying Dunkin’ and it was this location, I would never visit another store again if this is what they offer in terms of service and consumer products. SHUT THE LOCATION DOWN IMMEDIATELY.
Atmosphere: 1
Food: 1
Service: 1
Misho Korgalidze
Only one person serves everyone.
Service: 1
Ophelia McBean
Clean friendly staff promp service 👌
Atmosphere: 5
Food: 5
Service: 5
Jean Wilner Oriental
They are very slow. I spent over half an hour for a meal. Not enough people working. They don't prepare the meal the way you asked.
Atmosphere: 1
Food: 1
Service: 1
Tanya Brown
I've given this location 3x to get it together, and now I will NEVER order from here again. They need new employees who know what they are doing, nobody know how to make anything right. I literally have to tell them what to add and how to make my order right.... waiting takes long, and there is barely any one in the store. Please, if the owner is reading this, give them training on how to be consistent with making drinks and customer service. This location is terrible I wish I can give -5 stars
Atmosphere: 1
Food: 1
Service: 1
Brielle Joy Bethune
DO NOT COME HERE!! They ran out of whipped cream and basically didn’t have anything. Most of their donuts were gone and they didn’t have most of the things on the menu. There were only two dirty men there and lied about not having a specific drink. After they told me they didn’t have a specific drink i saw a girl walk out with it. Worst dunkin’ ever.
Sadman Rashid
I had once asked for one extra pump of sugar and the worker told me I'd get diabetes and proceeded to then put an additional 5 or so pumps.
Atmosphere: 1
Food: 1
Service: 1
Tasia White
Although there were a few things out of stock, the service was great and accommodated me swiftly.
Atmosphere: 3
Food: 4
Service: 5
Jessica Campbell
Manager on duty decided to clap her hands at me to get my attention. I wasn’t aware that’s how you communicate with a human. Unprofessional & beyond weird behavior.
Atmosphere: 1
Food: 3
Service: 1
Anika Islam
There was no line and they were super fast with my coffee as soon as I arrive there
I walked in around 1:50 in the afternoon trying to get the midday coffee, and faced one of the worst interactions of all time at any Dunkin ever. As i walked in, there was just one person in front of me in the queue and as expected i was supposed to be taken next as there is no other customer waiting behind me and i was also in a bit of a rush. However the girl at the register randomly just turned off her register and got busy with counting changes or something else on the side without even addressing to wait or that she is doing something else. As i wait there for 2 minutes without any assistance i ask the bengali lady in the front with glasses what could be the hold up, she just goes “WAIT!” Without any follow up or etiquette just yells wait and starts yapping and yelling at her coworkers for supposedly keeping the coffee making station a mess..in bengali.. and complaining and lecturing to them about serving the customers in a bad environment all while she is ignoring the queue and not addressing anyone to take my order or have someone be at the counter while having 3 people working in the front. After about 5 minutes my order gets taken and i had to repeat my order 3 times for the person to get it correct and it seemed as he did not really pay attention to my order or just was too distracted by his manager just yelling and screaming while there are customers which led to him being unresponsive or unapologetic about getting the order wrong as well. At this time the store got really busy and the girl i mentioned in the beginning started taking customers but as clueless as she looked she looked as she didnt wanna be there or wanted to work. Overall the drink was also very unpleasant with the experience. The manager there should be immediately removed to avoid these issues. This was on a Sunday afternoon.
Atmosphere: 1
Food: 1
Service: 1
Kaiden King
They have bad attitude and there was a cockroach in my dount and my little sister ate it
Atmosphere: 1
Food: 1
Service: 1
Mariglen Oshafi
Hand down the most disrespectful dunkin I've ever walked into. Straight up garbage customer service. Do not go here.
Atmosphere: 1
Food: 1
Service: 1
Imran bacchus
Lowest of expectations of any Dunkin’ Donuts in the area, customer service sucks ,they need training and ,some education class on how to handle customer, very rude staff, and place is very dirty
If I could give this location 0 stars, I would. I’ve lived in this neighborhood for over 15 years. I’ve given this location over 15 years to get it together and I’ve truly had it with them. If it’s not one things it’s always another. I usually always order through the mobile app and when I get there in person, nothing is ever made the way I requested it. When they run out of certain items, they don’t adjust the app accordingly to display which items are available and which are not. If the store hours are 5am-10am and I’m ordering through an app that shows all items are available, I should be able to place an order at any given time of day and receive what I ordered. I placed an order for munchkins and 5:30pm and the store closes at 10pm. I get there and they don’t have any munchkins or donuts available. If the store doesn’t close for another 5 hours, why aren’t more donuts being made? The one most thing the franchise produces, you don’t have any more of? And then have nothing to compensate and refused to provide a refund. Any drink I get is never made to standard or how I requested. Someone is always making a custom made drink how they feel like despite what was ordered. The entire store needs to be packed up and retrained. Cooperate needs to shut this location down. The service is beyond unacceptable at this point. If this was my first time trying Dunkin’ and it was this location, I would never visit another store again if this is what they offer in terms of service and consumer products. SHUT THE LOCATION DOWN IMMEDIATELY.
Atmosphere: 1
Food: 1
Service: 1
Only one person serves everyone.
Service: 1
Clean friendly staff promp service 👌
Atmosphere: 5
Food: 5
Service: 5
They are very slow. I spent over half an hour for a meal. Not enough people working. They don't prepare the meal the way you asked.
Atmosphere: 1
Food: 1
Service: 1
I've given this location 3x to get it together, and now I will NEVER order from here again. They need new employees who know what they are doing, nobody know how to make anything right. I literally have to tell them what to add and how to make my order right.... waiting takes long, and there is barely any one in the store. Please, if the owner is reading this, give them training on how to be consistent with making drinks and customer service. This location is terrible I wish I can give -5 stars
Atmosphere: 1
Food: 1
Service: 1
DO NOT COME HERE!! They ran out of whipped cream and basically didn’t have anything. Most of their donuts were gone and they didn’t have most of the things on the menu. There were only two dirty men there and lied about not having a specific drink. After they told me they didn’t have a specific drink i saw a girl walk out with it. Worst dunkin’ ever.
I had once asked for one extra pump of sugar and the worker told me I'd get diabetes and proceeded to then put an additional 5 or so pumps.
Atmosphere: 1
Food: 1
Service: 1
Although there were a few things out of stock, the service was great and accommodated me swiftly.
Atmosphere: 3
Food: 4
Service: 5
Manager on duty decided to clap her hands at me to get my attention. I wasn’t aware that’s how you communicate with a human. Unprofessional & beyond weird behavior.
Atmosphere: 1
Food: 3
Service: 1
There was no line and they were super fast with my coffee as soon as I arrive there
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Donuts didn't feel fresh
Atmosphere: 3
Food: 3
Service: 3
I walked in around 1:50 in the afternoon trying to get the midday coffee, and faced one of the worst interactions of all time at any Dunkin ever. As i walked in, there was just one person in front of me in the queue and as expected i was supposed to be taken next as there is no other customer waiting behind me and i was also in a bit of a rush. However the girl at the register randomly just turned off her register and got busy with counting changes or something else on the side without even addressing to wait or that she is doing something else. As i wait there for 2 minutes without any assistance i ask the bengali lady in the front with glasses what could be the hold up, she just goes “WAIT!” Without any follow up or etiquette just yells wait and starts yapping and yelling at her coworkers for supposedly keeping the coffee making station a mess..in bengali.. and complaining and lecturing to them about serving the customers in a bad environment all while she is ignoring the queue and not addressing anyone to take my order or have someone be at the counter while having 3 people working in the front. After about 5 minutes my order gets taken and i had to repeat my order 3 times for the person to get it correct and it seemed as he did not really pay attention to my order or just was too distracted by his manager just yelling and screaming while there are customers which led to him being unresponsive or unapologetic about getting the order wrong as well. At this time the store got really busy and the girl i mentioned in the beginning started taking customers but as clueless as she looked she looked as she didnt wanna be there or wanted to work. Overall the drink was also very unpleasant with the experience. The manager there should be immediately removed to avoid these issues. This was on a Sunday afternoon.
Atmosphere: 1
Food: 1
Service: 1
They have bad attitude and there was a cockroach in my dount and my little sister ate it
Atmosphere: 1
Food: 1
Service: 1
Hand down the most disrespectful dunkin I've ever walked into. Straight up garbage customer service. Do not go here.
Atmosphere: 1
Food: 1
Service: 1
Lowest of expectations of any Dunkin’ Donuts in the area, customer service sucks ,they need training and ,some education class on how to handle customer, very rude staff, and place is very dirty
Atmosphere: 1
Food: 2
Service: 1
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