I purchased food from this establishment on 03/11/25. Then afterwards, I had the worst case of food poisoning in my life, which made me have to go to the hospital.
The doctor informed me that I contacted a virus, from salmonella and it was from this establishment. This was the only restaurant I had eaten from that day. I wouldn't advise anyone to trust the food here, nor the ones who prepare it.
Food: 1
Hamza
Ordered a medium iced Matcha latte, got a large ice cup instead
Amy R.
There is this guy cashier he was making fun of some Arabic customers mocking how they spoke and there was a girl who came in to buy a drink the cashier basically told her she has to pay for less ice in her drink. This location the workers are very unprofessional and ignorant. If I can give no stars I would.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Md Sakib
lack of professionalism at work. Most of them don’t know how to serve the customers.
Service: 1
Syeda Sultana
This location by far beats all the Dunkin' Donuts in NYC with it's lack of customer service and care. I placed an order for 2 lattes and 2 donuts. Took me approximately 6 minutes to get there. Someone who just ordered at the counter (after I walked into the store) received her order and I was still standing there waiting. No point of ordering ahead. The lady walks up to the counter the with the drinks and says the bag on the counter is mine. The bag was an empty bag. She got me the Donuts and I asked her for a tray. She tossed the tray and walked away (the drinks where behind the pickup stand). If you hate your job please leave! The manager or personal in charge is no better. She told someone "This is how the drink comes, you should have wrote it down before you came to order drinks for kids." No one smiles or greets you but if you ask for something you sure do get a ton of attitude. Forgot the reason I stopped going here. This location is not "Running on Dunkin" sorry to say.
Atmosphere: 1
Food: 1
Service: 1
Mehzabeen Ahmed
Service is okay. But the coffee is never good!! I am drinking a small original blend coffee 3 cream and 2 pump vanilla… and it tastes like ghost of a coffee!!! Their coffee is never good nor up to the standard.
Bernard F.
This place is understaffed. You wait 7-10 minutes just to place your order. Many times, people just leave. This shop looses more business by not hiring extra workers for the morning shift. With the amount that they loose, they could hire 2 people.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Veggie Egg and Cheese on a Multi Grain Bagel Veggie Cream Cheese on the Side
Anika Ahmed
the coffee to bland i though was drinking hot water. it was so disappointing. it’s alway like this here. the other day they disgusting coffee and ask to remake it bc what scam. they were rude and refuse to remake it and it’s against there policy. i request the dunkin mangement to audit there this store. because why should i buy a coffee and get coffee flavor hot machine water.
Atmosphere: 3
Food: 1
Service: 1
Teisha Justus
The cashier was rude and she couldn’t get my order correct. I asked to speak with a different worker and she had to re-take my order because the cashier couldn’t comprehend to what I what I was asking for. It took 2 of the workers to make 1 drink and they still didn’t make it correctly. I ordered a small, decaf, cookie butter brown sugar-iced coffee with cream. The taste was horrible. I probably will not return to this location unless there’s different workers
Atmosphere: 2
Food: 2
Service: 1
Syed Islam
Great customer service by the brunch manager! Thanks!
Today morning I had the most horrible service with Dunkin’ donuts today. I mistakenly took some other customer’s order. The lady who was processing the order for me got so much agitated with the fact that she started cursing me. She had no control on her behaviour.
Address-16910 Hillside Ave., Jamaica, NY 11432
Atmosphere: 1
Food: 1
Service: 1
Priscila J
Worst experience. I ordered an avocado toast topped with bacon the bread was not toasted , they forgot to add the sesame seeds and bacon was cold. My iced matcha latte was made with regular milk when I clearly order oats and it states in the receive. Employee there prefer to talk between each other than follow a recipe. Sad that this had to be my breakfast experience
Atmosphere: 3
Food: 1
Service: 1
stevie steve 171
Very slow they will let customers just stand in line needs new management let focus on the customer the one paying your salary
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Hash Browns, Maple Sugar Bacon Breakfast Sandwich
Priongshu Baidya
I normally come here every morning and sometimes every afternoon for a coffee. The workers always chat to each other and sometimes zone out when I’m trying to place my order. They don’t always put less ice when I ask too that gets me annoyed.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Veggie Egg and Cheese on a Multi Grain Bagel Veggie Cream Cheese on the Side, Toasted, Mocha Latte, Avocado Toast, Donuts, Iced Latte, Chicken & Roasted Pepper Dunkin' Wrap, Egg and Cheese
I purchased food from this establishment on 03/11/25. Then afterwards, I had the worst case of food poisoning in my life, which made me have to go to the hospital.
The doctor informed me that I contacted a virus, from salmonella and it was from this establishment. This was the only restaurant I had eaten from that day. I wouldn't advise anyone to trust the food here, nor the ones who prepare it.
Food: 1
Ordered a medium iced Matcha latte, got a large ice cup instead
There is this guy cashier he was making fun of some Arabic customers mocking how they spoke and there was a girl who came in to buy a drink the cashier basically told her she has to pay for less ice in her drink. This location the workers are very unprofessional and ignorant. If I can give no stars I would.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
lack of professionalism at work. Most of them don’t know how to serve the customers.
Service: 1
This location by far beats all the Dunkin' Donuts in NYC with it's lack of customer service and care. I placed an order for 2 lattes and 2 donuts. Took me approximately 6 minutes to get there. Someone who just ordered at the counter (after I walked into the store) received her order and I was still standing there waiting. No point of ordering ahead. The lady walks up to the counter the with the drinks and says the bag on the counter is mine. The bag was an empty bag. She got me the Donuts and I asked her for a tray. She tossed the tray and walked away (the drinks where behind the pickup stand). If you hate your job please leave! The manager or personal in charge is no better. She told someone "This is how the drink comes, you should have wrote it down before you came to order drinks for kids." No one smiles or greets you but if you ask for something you sure do get a ton of attitude. Forgot the reason I stopped going here. This location is not "Running on Dunkin" sorry to say.
Atmosphere: 1
Food: 1
Service: 1
Service is okay. But the coffee is never good!! I am drinking a small original blend coffee 3 cream and 2 pump vanilla… and it tastes like ghost of a coffee!!! Their coffee is never good nor up to the standard.
This place is understaffed. You wait 7-10 minutes just to place your order. Many times, people just leave. This shop looses more business by not hiring extra workers for the morning shift. With the amount that they loose, they could hire 2 people.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Veggie Egg and Cheese on a Multi Grain Bagel Veggie Cream Cheese on the Side
the coffee to bland i though was drinking hot water. it was so disappointing. it’s alway like this here. the other day they disgusting coffee and ask to remake it bc what scam. they were rude and refuse to remake it and it’s against there policy. i request the dunkin mangement to audit there this store. because why should i buy a coffee and get coffee flavor hot machine water.
Atmosphere: 3
Food: 1
Service: 1
The cashier was rude and she couldn’t get my order correct. I asked to speak with a different worker and she had to re-take my order because the cashier couldn’t comprehend to what I what I was asking for. It took 2 of the workers to make 1 drink and they still didn’t make it correctly. I ordered a small, decaf, cookie butter brown sugar-iced coffee with cream. The taste was horrible. I probably will not return to this location unless there’s different workers
Atmosphere: 2
Food: 2
Service: 1
Great customer service by the brunch manager! Thanks!
Parking: Great customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers
Restaurantji Recommends
Today morning I had the most horrible service with Dunkin’ donuts today. I mistakenly took some other customer’s order. The lady who was processing the order for me got so much agitated with the fact that she started cursing me. She had no control on her behaviour.
Address-16910 Hillside Ave., Jamaica, NY 11432
Atmosphere: 1
Food: 1
Service: 1
Worst experience. I ordered an avocado toast topped with bacon the bread was not toasted , they forgot to add the sesame seeds and bacon was cold. My iced matcha latte was made with regular milk when I clearly order oats and it states in the receive. Employee there prefer to talk between each other than follow a recipe. Sad that this had to be my breakfast experience
Atmosphere: 3
Food: 1
Service: 1
Very slow they will let customers just stand in line needs new management let focus on the customer the one paying your salary
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Hash Browns, Maple Sugar Bacon Breakfast Sandwich
I normally come here every morning and sometimes every afternoon for a coffee. The workers always chat to each other and sometimes zone out when I’m trying to place my order. They don’t always put less ice when I ask too that gets me annoyed.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Veggie Egg and Cheese on a Multi Grain Bagel Veggie Cream Cheese on the Side, Toasted, Mocha Latte, Avocado Toast, Donuts, Iced Latte, Chicken & Roasted Pepper Dunkin' Wrap, Egg and Cheese
Need more cleanliness
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