Jamba

The staff was very rude.
I am not an English native speaker, and they work in an airport where they have to interact with people from all around the world.
I asked what the difference between plain oatmeal and banana oatmeal was and they looked at me like I was dumb. Then I proceeded to order a banana oatmeal with no honey and the lady that was in the back rolled her eyes at me because she had already prepared the banana-honey oatmeal. After that she once again looked at me like a was dim and told me that what I wanted then was plain oatmeal. I subsequently told her that I wanted the banana oatmeal but just didn’t want the honey, and so they gave me the famous banana-no-honey oatmeal rolling once again their eyes at me.
I think they have a long way to go with customer service.
Ps: The oatmeal was not good.

Atmosphere: 1

Food: 2

Service: 1

Got there early on a Sunday and tables were dirty. Two employees working. The guy was rude and very short with us. The girl was quiet but helpful and more polite.

Atmosphere: 1

Food: 3

Service: 2

Young staff that is bored, but use each other as a form of entertainment at the expense of the customer.

Atmosphere: 2

Food: 3

Service: 1

Extremely Rude and Unprofessional Staff
Visited on August 1st around 9:40 PM and had a very disappointing experience. As soon as I walked in, I greeted the male employee behind the counter he completely ignored me. No acknowledgment, no response. The energy felt cold and unwelcoming from the start.

I asked if we were supposed to order from the kiosk, and that’s when the female employee finally spoke but not politely. She asked, “What do you want?” as if I was bothering her. Before I could even speak, she cut me off and said, “No smoothie bowls.” I hadn’t even said a word yet. I stepped aside and waited for my partner to order, and again, before he could even get a full sentence out, she said, “No smoothie bowls.”

At that point, I said, “It’s okay, we’re not ordering from here,” and we left. This kind of rude and dismissive behavior has no place in customer service, especially at a brand like Jamba Juice. If you don’t want to do your job or treat customers with basic respect, you shouldn’t be working in customer-facing roles.

I hope management addresses this, because no one should be made to feel like a burden just for walking in and trying to place an order.

Atmosphere: 1

Service: 1

Fastest food we were served in the airport and friendliest staff as well. Compared to the other three food establishments we tried in the airport this was by far the best. I’m a little disappointed that that they don’t have small drinks so the cheapest things on the menu was a $12 medium. Even by airport standards seems pricey.

Atmosphere: 3

Food: 5

Service: 4

Shockingly rude and hostile staff. Never had worse service. Avoid this one like the plague!

Atmosphere: 1

Service: 1

Crazy Rich Asians was right—salmonella and despair. After having a smoothie here, I got immediate food poisoning after just a few sips. It’s the most sick I’ve ever been while traveling. Do not recommend.

Atmosphere: 1

Food: 1

Service: 1

The açaí bowl was delicious, my friend gave it great reviews so I decided to try the Jamba Juice at Terminal 5 at JFK. I was enjoying it until I found a human hair inside of it. I was so disappointed, I end up throwing the rest of it out. I’m not bashing the company. I just wanted the employees to be aware and be more careful when serving the customers.

Atmosphere: 4

Food: 3

Service: 4

Smoothie tasted very watered down and they expect you to drink it through a straw the size of a needle.

Atmosphere: 4

Food: 1

Service: 4

The female manager taking my order was rude and had an attitude. Extremely unprofessional, would not recommend.

Atmosphere: 1

Food: 1

Service: 1

Girl behind the counter was incredibly rude

I ordered the açaí primo. They unfortunately ran out of most of the toppings and took a long time to make it. The second time I ordered was much better but it was still very good

Atmosphere: 5

Food: 3

Service: 3

4 girls behind the counter. 1 person at the register and the other 3 gossiping like school girls. I’m happy they’re having the time of their life giggling but talking bad about me because of the way I ordered while Im standing right there is wild. We are now 10 mins in and after a women who ordered a small complained until they got a large for free was taken care of we were off to the races. 15 minutes in and 1 smoothie being made by one person. 20 mins in and the second one is being made. If I was able to roast them without being cancelled I would have… welcome to New York. Clean the place up next time

Atmosphere: 2

Food: 2

Service: 1

It took a LONG time to get my drink and the person who made it wasn't wearing any gloves...

Atmosphere: 2

Food: 3

Service: 2

This Jamba Juice sits between gates 7 and 8 at Terminal 5 at JFK. The place is twinned with CIBO express. I chose an açaí bowl with peanut butter and chocolate hazelnut. Is that a dessert or a breakfast , the most important meal of the day???

Atmosphere: 5

Food: 5

Service: 5