Loft

Overpriced food came late and burnt-do not patronize.
Charred black meat and burnt bun (I can only presume it was steak) on over half the sandwich Had asked for extras on the cheesesteak (grilled peppers and onions-who knew those are extra?) and so scarce that they weren’t on the 2nd half of the sandwich. Because you prepay-when asking for a refund you have to submit an electronic claim and wait 5-7 business days to see if they allow it. Staff could not have cared less. This is why a restaurant should NOT ask for a tip before service.

Atmosphere: 2

Food: 1

Service: 1

Terrible experinece

First off, i was short changed 10 dollars in my change which i put down to a mistake untol i asked for a receipt. I was then told that, they couldn't print me one as i had paid cash. After emphasizing that i needed a receipt, i was shown the ipad and given another 10 dollars as bill was 10 less than I paid. I asked why this was and the server said thry had included their tip in the price aside from this, my order was chicken wings ans fries both of which were awful. The chicken wings skin was fatty and meat was veiny and thr fries had bad bits of potatoe in many of them. I went as it seemed like a less hectic spot in the airport and i now know why

840pm turned away told they are closed. Hours say open until 11pm and airport is jampacked. Extremely unreliable

Atmosphere: 1

Food: 1

Service: 1

Salmon 🍣 is the best I ever had/ and the salad was amazing underneath

Atmosphere: 5

Food: 5

Service: 5

really crazy slow don’t eat here unless you got like 2 hrs to get food.

Service: 2

Extremely Disappointed with the Service

I had a very disappointing experience at Loft while boarding a flight from JFK. I sat at the bar hoping to grab a quick breakfast before my flight. Despite waiting patiently for over 15 minutes, no one approached us to take our order. What was more upsetting was seeing a group of customers who arrived after us being immediately attended to—only because they seemed to be of the same race as the staff. The server not only took their order right away but spent several minutes chatting with them while we continued to be ignored.

We eventually left without being served at all. This kind of selective service is unacceptable, especially in a place that caters to diverse international travelers. I would strongly advise against choosing this spot if you’re expecting basic courtesy and fair treatment.

Service: 1

A restaurant with extreme prices and a poor quality food. Old cooked food. Dirty! After they took my creditcard, and din’t gave me the receipt, I asked for it. They didn’t have a printer, so no receipt. Is saw the price later. Exorbitantly high and in no relation to the bad food we had. I left my food, because it was so greasy, it tasted bad. No wonder… that they take a creditcard before you eat. And take tip before they served. And then…. Plastic cutlery!! Never, ever never this restaurant! Someone wil be sick from eating this food….!

Stopped in an hour before boarding. Ordered three simple breakfast items and had to take it to go cuz after 47 minutes the order still didn't arrive Even if I had plenty of time to kill this place wasn't worth my time or money.

The staff were helpful and respectful. The food though, was expensive, small portions, and bland. I was supposed to get a cucumber and tomato salad, which included 4 halves of tomato and five cubed pieces of cucumber. The hummus had no flavor.

Food is way better than average and is priced the same as other airport food. Good tasting philly cheese steak with fries for $22 when water from a vending machine is $8 is a pretty good deal. Human service was inexplicably slow and the app-based ordering is horrible and slow and littered with upsells but at least the food is good. It's an airport not a date. 4 stars.

Updated to take two stars off because I'm still waiting and it's been 30 mins for a receipt. Chris the manager can't figure out how to print one or text me one or email me one or let me take a picture of his iPad. Seems like that would be an easy task but they can't figure it out.

Should have written this review three months ago—but around the Christmas holiday (December 20) we came here on our long layover.

Food was decent but our server Maximo made the experience fantastic! So much so, we came back to this restaurant on our way back just to have him as a server again. Thank you, Maximo!

Heitor and Allison 🇧🇷🇺🇸🇩🇴

I spend a lot of time in different airports, and I usually don't eat, much less drink coffee, because the food is bad and coffee doesn't agree with me. But everything here was great. The music was great, and Andrew's service was extraordinary.

My server June was amazing. She made sure I was good and went the extra mile to make sure I got what I needed. Lovely restaurant and friendly staff. Definitely coming back here when I return to this terminal. I ordered calamari and it was filling for my flight. Good portions!! Restaurant also has charging station

$25 for a beer

If this place didn't force customers to pay and tip up front, there's no doubt in my mind the average person would tip less. The expeditor waiter was the ONLY WAITER present on a *Saturday before Christmas*. While he ran around trying to do the job of 4 servers, the hostess just mosied around without even trying to step in to bridge the dismal gap in service. Needless to say, it took 20 minutes just to get a drink after sitting down. Meanwhile, I counted a measly 12 other customers, several of whom left shortly after I arrived. It's a shame how understaffed this place is.

Atmosphere: 3

Food: 3

Service: 1