Loft

Extremely Disappointed with the Service

I had a very disappointing experience at Loft while boarding a flight from JFK. I sat at the bar hoping to grab a quick breakfast before my flight. Despite waiting patiently for over 15 minutes, no one approached us to take our order. What was more upsetting was seeing a group of customers who arrived after us being immediately attended to—only because they seemed to be of the same race as the staff. The server not only took their order right away but spent several minutes chatting with them while we continued to be ignored.

We eventually left without being served at all. This kind of selective service is unacceptable, especially in a place that caters to diverse international travelers. I would strongly advise against choosing this spot if you’re expecting basic courtesy and fair treatment.

A restaurant with extreme prices and a poor quality food. Old cooked food. Dirty! After they took my creditcard, and din’t gave me the receipt, I asked for it. They didn’t have a printer, so no receipt. Is saw the price later. Exorbitantly high and in no relation to the bad food we had. I left my food, because it was so greasy, it tasted bad. No wonder… that they take a creditcard before you eat. And take tip before they served. And then…. Plastic cutlery!! Never, ever never this restaurant! Someone wil be sick from eating this food….!

Stopped in an hour before boarding. Ordered three simple breakfast items and had to take it to go cuz after 47 minutes the order still didn't arrive Even if I had plenty of time to kill this place wasn't worth my time or money.

The staff were helpful and respectful. The food though, was expensive, small portions, and bland. I was supposed to get a cucumber and tomato salad, which included 4 halves of tomato and five cubed pieces of cucumber. The hummus had no flavor.

Food is way better than average and is priced the same as other airport food. Good tasting philly cheese steak with fries for $22 when water from a vending machine is $8 is a pretty good deal. Human service was inexplicably slow and the app-based ordering is horrible and slow and littered with upsells but at least the food is good. It's an airport not a date. 4 stars.

Updated to take two stars off because I'm still waiting and it's been 30 mins for a receipt. Chris the manager can't figure out how to print one or text me one or email me one or let me take a picture of his iPad. Seems like that would be an easy task but they can't figure it out.

Should have written this review three months ago—but around the Christmas holiday (December 20) we came here on our long layover.

Food was decent but our server Maximo made the experience fantastic! So much so, we came back to this restaurant on our way back just to have him as a server again. Thank you, Maximo!

Heitor and Allison 🇧🇷🇺🇸🇩🇴

I spend a lot of time in different airports, and I usually don't eat, much less drink coffee, because the food is bad and coffee doesn't agree with me. But everything here was great. The music was great, and Andrew's service was extraordinary.

My server June was amazing. She made sure I was good and went the extra mile to make sure I got what I needed. Lovely restaurant and friendly staff. Definitely coming back here when I return to this terminal. I ordered calamari and it was filling for my flight. Good portions!! Restaurant also has charging station

$25 for a beer

If this place didn't force customers to pay and tip up front, there's no doubt in my mind the average person would tip less. The expeditor waiter was the ONLY WAITER present on a *Saturday before Christmas*. While he ran around trying to do the job of 4 servers, the hostess just mosied around without even trying to step in to bridge the dismal gap in service. Needless to say, it took 20 minutes just to get a drink after sitting down. Meanwhile, I counted a measly 12 other customers, several of whom left shortly after I arrived. It's a shame how understaffed this place is.

Atmosphere: 3

Food: 3

Service: 1

This place looked nice while passing by, inside there's restaurant seating somewhat like a diner. Cozy vibe for sure, but the cocktails we got were in juice glasses for $18 a pop. Not much liquor either. Obviously you'd have to deal with airport pricing but these aren't even regular sized drinks. Bloody Mary is nice and tasty though. We thought of having breakfast here as well but probably better to find another one stop shop.

Atmosphere: 4

Service: 2

Regretted eating here. Atmosphere is OK, but the latte was the only decent part of our meal. The salmon was disgustingly over-salted. As in have a side of salmon with a pound of salt. The WORST I’ve ever had. Veggie wrap was bland and also way too salty. I don’t expect airport food to be delicious, but at least be decent and not completely awful.

They also don’t have any machine to swipe your credit card, so they manually enter all of your information. They also expect you to tip before any “service” is given and before you receive any food. Our waitress never checked on us after the food was brought out. Awful!! Don’t bother with this place!

Atmosphere: 3

Food: 1

Service: 2

Quiet, clean, tastefully appointed restaurant. I was greeted by friendly Davica, also my server. Beverages and food delivered promptly! A little pricey, but I am in

Atmosphere: 4

Food: 4

Service: 5

Decent, not as bad as the ratings may make out.

Atmosphere: 4

Food: 4

Service: 4

For an airport this place is fine. I'm not sure why there are so many negative reviews here for this place. It's exactly what I would expect from a restaurant in

Atmosphere: 4

Food: 3

Service: 5