Recommended dishes: French Fries, Chicken Sandwich, Impossible Burger and Regular Cheeseburger, 3 Original Sliders, Onion Rings, Chicken Ring, Sliders, Cheese Slider Sack, Original Slider Crave Clutch, Onion Rings Cal 340 660, Crave Case
Ali Khan
Never
Atmosphere: 3
Food: 5
Service: 5
AJ Cooper
A Disappointing Decline in White Castle's Quality of ServiceRating: ★☆☆☆☆As someone who has been a loyal customer of White Castle for years, it is with great regret that I have to share my recent disheartening experience. Growing up, this fast food establishment was my go-to place, but sadly, the current state of their service has left me deeply disappointed.First and foremost, the level of customer service now offered at White Castle is nothing short of abysmal. Gone are the days when the friendly and courteous staff used to brighten up your visit. Instead, I was confronted by a chubby lady at the front counter who exhibited an astounding lack of manners, displaying an air of rudeness and unprofessionalism that simply cannot be ignored.It is frustrating to witness how this once-proud establishment has let its service standards deteriorate so drastically. Long gone are the days when the employees greeted patrons with warm smiles and went the extra mile to ensure customer satisfaction. Now, it seems that their top priority is making customers feel unwelcome and disgusted by their lackluster demeanor.Moreover, I find it utterly disappointing that White Castle no longer values the importance of customer retention. I, for one, will not be wasting my hard-earned money on a return visit to this establishment. When a business fails to recognize the significance of loyal customers and instead treats them with disdain, it is clear that their priorities lie elsewhere.In conclusion, my previous positive experiences with White Castle are now tainted by its current state of poor service. The decline in staff professionalism, exemplified by the rude and unprofessional chubby lady at the front counter, has left me deeply dissatisfied. It is disheartening to witness such a once-beloved establishment lose sight of what made it great in the first place. Until White Castle addresses these concerns and strives to restore its quality of service, I cannot recommend spending your hard-earned money here.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Fish
KadreysaR
It was our first time a going for Valentines Day. Our 3 year old loved the decorations. My husband loved the Ed Sheeran playlist. I loved the warmth of the staff. Overall it was a fun and memorable family experience!
We enjoy Valentine's Day at the Castle. The Jamaica location does this so well. Everyone is so gracious, and each year there's always something new and fun, such as props for photos. The GM and staff go above and beyond!
Danny Kissoon
thick women at the drive thru, is rude & triflin. eating my mozzarella sticks and chicken rings cause it was definitely not the quantity i ordered.
Atmosphere: 3
Food: 2
Service: 1
Diana Perez
Horrible stale cheese sliders never again terrible service when I called they didn’t even help me at all with
Food: 1
Service: 1
nbegrateful
Classic, but they have gone off the deep end in pricing! >>Middle finger emoj <<
Good burgers
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Onion Rings, Sliders
Nice folks working here.
Atmosphere: 5
Food: 5
Service: 5
2 stars
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: French Fries, Chicken Sandwich, Impossible Burger and Regular Cheeseburger, 3 Original Sliders, Onion Rings, Chicken Ring, Sliders, Cheese Slider Sack, Original Slider Crave Clutch, Onion Rings Cal 340 660, Crave Case
Never
Atmosphere: 3
Food: 5
Service: 5
A Disappointing Decline in White Castle's Quality of ServiceRating: ★☆☆☆☆As someone who has been a loyal customer of White Castle for years, it is with great regret that I have to share my recent disheartening experience. Growing up, this fast food establishment was my go-to place, but sadly, the current state of their service has left me deeply disappointed.First and foremost, the level of customer service now offered at White Castle is nothing short of abysmal. Gone are the days when the friendly and courteous staff used to brighten up your visit. Instead, I was confronted by a chubby lady at the front counter who exhibited an astounding lack of manners, displaying an air of rudeness and unprofessionalism that simply cannot be ignored.It is frustrating to witness how this once-proud establishment has let its service standards deteriorate so drastically. Long gone are the days when the employees greeted patrons with warm smiles and went the extra mile to ensure customer satisfaction. Now, it seems that their top priority is making customers feel unwelcome and disgusted by their lackluster demeanor.Moreover, I find it utterly disappointing that White Castle no longer values the importance of customer retention. I, for one, will not be wasting my hard-earned money on a return visit to this establishment. When a business fails to recognize the significance of loyal customers and instead treats them with disdain, it is clear that their priorities lie elsewhere.In conclusion, my previous positive experiences with White Castle are now tainted by its current state of poor service. The decline in staff professionalism, exemplified by the rude and unprofessional chubby lady at the front counter, has left me deeply dissatisfied. It is disheartening to witness such a once-beloved establishment lose sight of what made it great in the first place. Until White Castle addresses these concerns and strives to restore its quality of service, I cannot recommend spending your hard-earned money here.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Fish
It was our first time a going for Valentines Day. Our 3 year old loved the decorations. My husband loved the Ed Sheeran playlist. I loved the warmth of the staff. Overall it was a fun and memorable family experience!
We enjoy Valentine's Day at the Castle. The Jamaica location does this so well. Everyone is so gracious, and each year there's always something new and fun, such as props for photos. The GM and staff go above and beyond!
thick women at the drive thru, is rude & triflin. eating my mozzarella sticks and chicken rings cause it was definitely not the quantity i ordered.
Atmosphere: 3
Food: 2
Service: 1
Horrible stale cheese sliders never again terrible service when I called they didn’t even help me at all with
Food: 1
Service: 1
Classic, but they have gone off the deep end in pricing! >>Middle finger emoj <<
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Poor service, don’t answer the phone, wouldn’t order here again with long
Atmosphere: 1
Food: 1
Service: 1
What can I say. Been eating since I was kid. Best sliders ever. Always leave with a Crave Case.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sliders
Service staff is horrible, attitude training needed,slam drive thru window while you asking a question so
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sliders
White Castles is the BEST place to eat...when you are out overnight,partying!!
Atmosphere: 2
Food: 4
Service: 2
Great deal family party box 20 burgers.Coffee and soda.
Atmosphere: 5
Food: 5
Service: 5