Tim Hortons

Name: Tim Hortons
Address: 10 S Main St, Jamestown, New York, 14701, US
Telephone: (716) 484-6739
Rating: 2.9

Coffee Shops

Hours:
10 S Main St, Jamestown
(716) 484-6739

About Tim Hortons

This Tim Hortons location has experienced mixed reviews from customers. Some praise the improvements from previous locations, noting that it is cleaner and more friendly than before. One staff member, Linda, is highlighted for consistently providing great customer service, being friendly and attentive, which makes the visit pleasant. However, many customers express frustration with the service quality and wait times. The drive-thru is often slow, with long waits that can make customers question their choices, and the staff at the window are sometimes rude or indifferent. The inside counter also faces issues, with too few staff working, leading to long lines and slow service. Additionally, the restaurant's customer service and organization are called into question, with complaints about waiting without acknowledgment and confusion over restroom access, which requires a purchase and asking for a key. Overall, while the store shows some positive changes and a helpful employee, the experience is marred by lengthy waits, staff shortages, and inconsistent service. Customers hope for better efficiency and friendliness to match the establishment's potential as a flagship location.