Great food, great customer service. This is my favorite place to get a sub! Pizza is great, appetizers never disappoint!
Atmosphere: 5
Food: 5
Service: 5
Debra Leyburn
Manger’s and over cooked food
Noah Donch
My wife, mother and I frequently buy our dinner at Towpath and we are never going back. We live right around the corner and we have been ordering Towpath for over two years since we have lived in Jordan and the service has normally been good. Today, the $18 burger that I ordered came with nothing on it other than cheese and it was very overcooked. We asked for the burger to be lightly cooked and to have everything on it as usual. We also ordered two subs. At pickup I bought three extra slices of pizza and four cookies which made up a $68 order. A $2.50 cash tip was given at the counter as well. When I called to ask for a new burger I was told "I said we would do our best with the burger but we are a pizzeria and just because I didn't have toppings on the burger it isn't a big deal and the best she could do is offer me a $5 credit." When I politely asked for a replacement burger a second time I was told no and that I could have a $5 credit towards another burger. The woman that served me did not offer any sort of apology. Not even a "sorry about that". Every time I have ordered this burger it automatically comes with toppings and it's not on the verge of being burnt. $18 for a burger than is burnt and slapped between a bun that it was stuck to because it was so dry is unedible compared to the Towpath Stacker Burger that I have ordered several times over the last two and a half years. It was my favorite item on the menu. I could not even take the bun off to put my own toppings from hime onto it because it was stuck together. I'm not sure what changed from one week to the next but this was a major disappointment in customer service to a family of loyal customers. We will be taking our business elsewhere from now on.
Food: 1
Service: 1
Newbalicious
The Hawaiian pizza was fantastic!
Atmosphere: 5
Food: 5
Service: 5
Jason Kline
Good all around
Atmosphere: 5
Food: 5
Service: 5
John H
Classic small-town pizza shop with generous portions of high quality pizza made by hand. I'll be back!
Atmosphere: 5
Food: 5
Service: 5
olivia hamilton
We were in from out of town for work and starving! Super friendly delivery! Amazing stuffed pizza! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Robin Heil
Riding the Erie Canal path from Seneca falls to Syracuse. Great place to stop. Close to the trail. We had pizza by the slice and a hot sub. It was all delicious! Great cookies too.
Atmosphere: 5
Food: 5
Service: 5
Bob C
Best pizza I've ever had. Today I had a calzone that tasted like a big mac.
Tracy is the best she knows how to please her customers. The Big Mac Calzone is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken Calzone
Robert J. Clark
the best pizza 🍕 I've ever had. Friendly workers and atmosphere .
Bill W
good pizza
Food: 5
Tanya Hurd
This pizzeria is the best around!!!! Their food is amazing! Everything from their pizza, French fries, calzones and fried dough pieces are soooo good!!! They care about their customers and treat us like family when we walk in!!! Great job Towpath Pizza!!!!!
Atmosphere: 5
Food: 5
Service: 5
Craig Donaghey
First time there. Sub was delicious. Awesome sub roll. Fried cauliflower was done perfectly. Definitely going back I will take photos next time ??
Always delicious food!
Food: 5
Great food, great customer service. This is my favorite place to get a sub! Pizza is great, appetizers never disappoint!
Atmosphere: 5
Food: 5
Service: 5
Manger’s and over cooked food
My wife, mother and I frequently buy our dinner at Towpath and we are never going back. We live right around the corner and we have been ordering Towpath for over two years since we have lived in Jordan and the service has normally been good. Today, the $18 burger that I ordered came with nothing on it other than cheese and it was very overcooked. We asked for the burger to be lightly cooked and to have everything on it as usual. We also ordered two subs. At pickup I bought three extra slices of pizza and four cookies which made up a $68 order. A $2.50 cash tip was given at the counter as well. When I called to ask for a new burger I was told "I said we would do our best with the burger but we are a pizzeria and just because I didn't have toppings on the burger it isn't a big deal and the best she could do is offer me a $5 credit." When I politely asked for a replacement burger a second time I was told no and that I could have a $5 credit towards another burger. The woman that served me did not offer any sort of apology. Not even a "sorry about that". Every time I have ordered this burger it automatically comes with toppings and it's not on the verge of being burnt. $18 for a burger than is burnt and slapped between a bun that it was stuck to because it was so dry is unedible compared to the Towpath Stacker Burger that I have ordered several times over the last two and a half years. It was my favorite item on the menu. I could not even take the bun off to put my own toppings from hime onto it because it was stuck together. I'm not sure what changed from one week to the next but this was a major disappointment in customer service to a family of loyal customers. We will be taking our business elsewhere from now on.
Food: 1
Service: 1
The Hawaiian pizza was fantastic!
Atmosphere: 5
Food: 5
Service: 5
Good all around
Atmosphere: 5
Food: 5
Service: 5
Classic small-town pizza shop with generous portions of high quality pizza made by hand. I'll be back!
Atmosphere: 5
Food: 5
Service: 5
We were in from out of town for work and starving! Super friendly delivery! Amazing stuffed pizza! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Riding the Erie Canal path from Seneca falls to Syracuse. Great place to stop. Close to the trail. We had pizza by the slice and a hot sub. It was all delicious! Great cookies too.
Atmosphere: 5
Food: 5
Service: 5
Best pizza I've ever had. Today I had a calzone that tasted like a big mac.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Tracy is the best she knows how to please her customers. The Big Mac Calzone is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken Calzone
the best pizza 🍕 I've ever had. Friendly workers and atmosphere .
good pizza
Food: 5
This pizzeria is the best around!!!! Their food is amazing! Everything from their pizza, French fries, calzones and fried dough pieces are soooo good!!! They care about their customers and treat us like family when we walk in!!! Great job Towpath Pizza!!!!!
Atmosphere: 5
Food: 5
Service: 5
First time there. Sub was delicious. Awesome sub roll. Fried cauliflower was done perfectly. Definitely going back I will take photos next time ??
Atmosphere: 5
Food: 5
Service: 5
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