Was not informed that they ran out of/did not have white cheddar for my sandwich. Iced coffee sat out of reach for almost 10 minutes for no reason given.
Atmosphere: 4
Food: 4
Service: 2
Mark Jackson
Bunch of teenagers getting paid to mess up hard working ppls drinks. I go there in the morning my frozen coffee is froze. At night it's like an iced coffe,wheres the quality controll. Every time I pull up to the drive thru all I see is laughing and giggles. How about get my drink I'm paying for right
Scalable Computer Services
New interior is nice and clean. Good coffee
Atmosphere: 5
Food: 4
Service: 4
Colleen Bouyea-Essency
So happy the renovation are done. It's so convenient for my.morning commute
Katrina Colleton
Always out of donuts sorry my niece loves strawberry frosted and they never have donuts in the later day crazy
Atmosphere: 5
Food: 1
Service: 5
Jesse Barton
New layout and service staff were friendly.
Atmosphere: 4
Food: 5
Service: 4
Wilson Keithline
Nice folks working here. New LED drive thru menus are blinding and wasteful. Worst coffee I’ve ever had. Go to Sunrise Bagels down the street and support your community
J O
terrible service, I waited 10 minutes for a black coffee! I was not the only one in this situation. I suggest you find another establishment even if you have to go out of your way it is probably faster.
Atmosphere: 1
Food: 2
Service: 1
Eric Rowles
Unfortunately it's the staff that make it hard to like the place. As you see in the pictures burnt and when you try to question them on stuff they get nasty with you. Update February 9th went and got coffee asked for three car wash swirl three creams I always do they only put cream in. I went back in to ask them to just put the caramel swirl in like I asked I got greeted with what's the problem throwing your hands in the air just asked her if she could fix the order she didn't see a problem with the order I told her well I ordered it one way you didn't fill the order as I asked she continued to be nasty with me I let her go on her little rant I got my coffee done in front of me this time actually correct and then just walked out. Please Duncan do better train your staff to be kind and courteous I was very nice to them when I went in. And was very nice even though she gave me an attitude
Atmosphere: 3
Food: 2
Service: 1
B B
Update 02/08/2025: I have encountered a certain problem with orders, specifically the mix-up between whipped cream and cold foam. Initially, the staff asserted that I was unaware of the difference, and subsequently questioned my employee who I had sent out to grab the order, about milk varieties after I selected oat milk due to lactose intolerance. My employee, who did not place the order and is not lactose intolerant, was understandably perplexed when questioned about the milk. As someone who is familiar with the differences between cold foam and whipped cream, I can confirm that both contain dairy. However, the primary distinction lies in the base ingredient: heavy cream for whipped cream and low-fat or non-fat milk for cold foam. This distinction is crucial for me, as heavy cream has a more pronounced effect on my stomach. Furthermore, the textures of the two are distinctly different, with whipped cream being dense and thick, while cold foam is light and frothy. It is disappointing that the staff does not seem to see these differences and becomes defensive when corrected. I discarded the wrong order after I took the side by sides.
Ordered 3 drinks, 3 donuts, and a thing of hash browns. I had sent someone out to grab the order and when they came back I realized they messed up my part of the order (it was a group order). My hash browns were missing and my matcha latte had whipped cream on top when I asked for cold foam. I called and spoke to a lady who was very helpful and was able to correct the two issues. The first photo is the first drink that was wrong and had the whipped cream in it, the second photo is the correct one with the cold foam, third photo is both side by side (left cold foam, right whipped cream), and the fourth photo is a close up of the whipped cream. You can clearly tell one is cold foam by the lightness of it and the bubbles, and that the other is whipped cream because it’s dense and “Ice cream” like. All in all I’m glad the issue was taken care of promptly and respectfully and I’ll be happy to continue coming here.
I understand that they are swamped right now bc of the remodel at the other location but seriously come on. Every time I go, something is wrong with my order. The other day I ordered a Boston cream doughnut and got just a regular chocolate frosted donut. Yesterday I ordered a hot coffee and it was iced. Today I ordered a bagel with veggie cream cheese on the side and got plain cream cheese with no knife so I am sitting here spreading it with my finger in the car. Ridiculous. At least I have napkins to clean my hands off this time. If the lines weren’t out to the road I’d go back to get it fixed.
MTZ
I bought an iced coffee and the guy who helped me gave me a medium one. He read that it was bad and what he did was pour the medium coffee into a larger glass in front of me.
Atmosphere: 1
Food: 1
Service: 1
Susan Kerutis
Service is always kind and attentive
Wheelchair accessibility: Each door has accessibility for a wheelchair
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Heart Bavarian & Boston Cream Donuts for Mom's Valentine's Day 2021
Jahnaysha Robinson
I watched a girl sneeze BASICALLY in my cup and still proceed to make my drink and hand it to me .. what great service . Will be sticking to ulster ave Dunkin for sure
Was not informed that they ran out of/did not have white cheddar for my sandwich.
Iced coffee sat out of reach for almost 10 minutes for no reason given.
Atmosphere: 4
Food: 4
Service: 2
Bunch of teenagers getting paid to mess up hard working ppls drinks. I go there in the morning my frozen coffee is froze. At night it's like an iced coffe,wheres the quality controll. Every time I pull up to the drive thru all I see is laughing and giggles. How about get my drink I'm paying for right
New interior is nice and clean. Good coffee
Atmosphere: 5
Food: 4
Service: 4
So happy the renovation are done. It's so convenient for my.morning commute
Always out of donuts sorry my niece loves strawberry frosted and they never have donuts in the later day crazy
Atmosphere: 5
Food: 1
Service: 5
New layout and service staff were friendly.
Atmosphere: 4
Food: 5
Service: 4
Nice folks working here. New LED drive thru menus are blinding and wasteful. Worst coffee I’ve ever had. Go to Sunrise Bagels down the street and support your community
terrible service, I waited 10 minutes for a black coffee! I was not the only one in this situation. I suggest you find another establishment even if you have to go out of your way it is probably faster.
Atmosphere: 1
Food: 2
Service: 1
Unfortunately it's the staff that make it hard to like the place. As you see in the pictures burnt and when you try to question them on stuff they get nasty with you. Update February 9th went and got coffee asked for three car wash swirl three creams I always do they only put cream in. I went back in to ask them to just put the caramel swirl in like I asked I got greeted with what's the problem throwing your hands in the air just asked her if she could fix the order she didn't see a problem with the order I told her well I ordered it one way you didn't fill the order as I asked she continued to be nasty with me I let her go on her little rant I got my coffee done in front of me this time actually correct and then just walked out. Please Duncan do better train your staff to be kind and courteous I was very nice to them when I went in. And was very nice even though she gave me an attitude
Atmosphere: 3
Food: 2
Service: 1
Update 02/08/2025: I have encountered a certain problem with orders, specifically the mix-up between whipped cream and cold foam. Initially, the staff asserted that I was unaware of the difference, and subsequently questioned my employee who I had sent out to grab the order, about milk varieties after I selected oat milk due to lactose intolerance. My employee, who did not place the order and is not lactose intolerant, was understandably perplexed when questioned about the milk. As someone who is familiar with the differences between cold foam and whipped cream, I can confirm that both contain dairy. However, the primary distinction lies in the base ingredient: heavy cream for whipped cream and low-fat or non-fat milk for cold foam. This distinction is crucial for me, as heavy cream has a more pronounced effect on my stomach. Furthermore, the textures of the two are distinctly different, with whipped cream being dense and thick, while cold foam is light and frothy. It is disappointing that the staff does not seem to see these differences and becomes defensive when corrected. I discarded the wrong order after I took the side by sides.
Ordered 3 drinks, 3 donuts, and a thing of hash browns. I had sent someone out to grab the order and when they came back I realized they messed up my part of the order (it was a group order). My hash browns were missing and my matcha latte had whipped cream on top when I asked for cold foam. I called and spoke to a lady who was very helpful and was able to correct the two issues. The first photo is the first drink that was wrong and had the whipped cream in it, the second photo is the correct one with the cold foam, third photo is both side by side (left cold foam, right whipped cream), and the fourth photo is a close up of the whipped cream. You can clearly tell one is cold foam by the lightness of it and the bubbles, and that the other is whipped cream because it’s dense and “Ice cream” like. All in all I’m glad the issue was taken care of promptly and respectfully and I’ll be happy to continue coming here.
Food: 2
Service: 2
Restaurantji Recommends
Good as always!
Atmosphere: 5
Food: 5
Service: 5
I understand that they are swamped right now bc of the remodel at the other location but seriously come on. Every time I go, something is wrong with my order. The other day I ordered a Boston cream doughnut and got just a regular chocolate frosted donut. Yesterday I ordered a hot coffee and it was iced. Today I ordered a bagel with veggie cream cheese on the side and got plain cream cheese with no knife so I am sitting here spreading it with my finger in the car. Ridiculous. At least I have napkins to clean my hands off this time. If the lines weren’t out to the road I’d go back to get it fixed.
I bought an iced coffee and the guy who helped me gave me a medium one. He read that it was bad and what he did was pour the medium coffee into a larger glass in front of me.
Atmosphere: 1
Food: 1
Service: 1
Service is always kind and attentive
Wheelchair accessibility: Each door has accessibility for a wheelchair
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Heart Bavarian & Boston Cream Donuts for Mom's Valentine's Day 2021
I watched a girl sneeze BASICALLY in my cup and still proceed to make my drink and hand it to me .. what great service . Will be sticking to ulster ave Dunkin for sure
Atmosphere: 1
Food: 2
Service: 2
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