Would give less if I could this place needs to be shut down cold fries big Mac was just tossed in the box not even together shake was gross
Atmosphere: 1
Food: 1
Service: 2
Miguel Sepulveda
The Pitts
Atmosphere: 1
Food: 1
Service: 1
Bo Of Buffalo!
I ordered 2 medium frappes and was given one large and one small. When I told the lady I ordered 2 mediums she told me “well that’s not what’s in my screen. I see a large and a small.” When I showed her my app with my order on it, she was quick to catch an attitude and said “yeah I know I see that” and when I said again “but I ordered two mediums” she responded “I gave you large and small it evens out and there’s no price difference” but see, it wasn’t about the price. It’s about the fact that these are for two different people, hence why I ordered 2 seperate drinks. She told me she’s not fixing it as there’s no change in prices and that I could seperate them at home. I understand it was late and she may have just wanted to go home, but same for me??? I just got off an 18hr shift at a hospital to come to McDonald’s and have my order be refused to be fixed. If they did not have medium cups, they could have just said that instead of arguing with me about a large and small, but she never once said anything about being out of mediums. Every time I come to this McDonald’s something is wrong, weather it be the food, the service, or just the place. As another example I came to McDonald after work and sat in the drive through for 20 minutes, no response. I pulled around, no one was at the window, so I drove up to the second to be told they were closed. It was 7:40 am by this time and when I pointed out that the paper on the wall says “5am” she slammed the window closed in my face so I went inside and ordered from the same women with the same attitude. This has got to be the worst McDonald’s in the area and I will no longer be purchasing food from here. It is utterly ridiculous how the employees act.
Atmosphere: 1
Food: 1
Service: 1
Aryk White
I WAS THREATENED WITH ASSULT 4X BY A HOMELESS PERSON INSIDE, I TELL THE MANAGER AND SHE TELLS ME TO CALL THE COPS OR LEAVE, I TOLD HER CALL THE COPS THEN, THEN SHE TELLS ME I ALSO HAVE TO LEAVE AND SHE WAS CALLI V THE COPS!! I BOUGHT $35 IN FOOD AND HAD TO LEAVE BECAUSE THEY LET A DRUGGIE OFF THE STREET WHO DIDN'T BUY ANYTHING SIT INSIDE AND CHARGE HIS PHONE WHILE SWEARING TO HIMSELF10 MIN
Tarek Algawani
Pulled up at 130am and got blank stares from everyone…. And I mean no one took my order. Checked closing and it said they there were open.
Atmosphere: 1
Food: 1
Service: 1
Vince Cipressi
Absolutely terrible service. My friend came here tonight and was treated like trash. The lady at the window had serious problems. The people working were only taking orders from one side of the drive through. When not taking the order she pulled forward understanding because she also works at fast food. The way she was treated was absolutely horrible and she didn’t get her order. I would love to see this lady fired. This had to be one of the worst employees I’ve ever heard about
Atmosphere: 1
Food: 1
Service: 1
Nadia Broccoli
Was in the drive thru for 30 and no one took my order. 4 cars in the second lane had passed me, I said hello multiple times at the speaker, and nothing. I’m not just gonna sit there, so I pull up thinking I can just tell them at the first window, and no one’s there. I felt bad for having to tell them so soon at the second window, but I didn’t really have a choice. So I tell the woman and explain why I just pulled up. She immediately had a horrible attitude, and was saying how she can’t take orders at the window, slammed the window in my face multiple times. I was super nice the entire time as well, offering to pull up or pull to the side. And how I understand the stress, as I also work in fast food. Than I just asked for a manager, and she said “we’re both busy” extremely rude. I get the stress and they are probably short staffed, but no need to take it out on costumers. I always come to this McDonald’s and they are very nice and quick. But this woman isn’t built to handle the fast environment. Currently pulled up, going on an hour🙃got me messed up over some grinch meals
Atmosphere: 1
Food: 1
Service: 1
Hassan Siddiq
The worst McDonald ever everyday I order my fries and I order 10 mins ahead and when I get there my stuff still ain’t ready.
Cookie duster
It would be nice if the lock on the mens stall in the bathroom worked so the door would stay shut. Other than that the food was good
Atmosphere: 4
Food: 5
Service: 5
Chantelle Suarez
It a hit or miss at times with my coffee but the food is always hot when I go and the people are friendly. I always use the drive thru and never have to wait long.
Came in for a DoorDash pickup today and the experience was… rough 😕. The older lady with glasses never greeted me, didn’t say “I’ll be right with you,” nothing — just kind of looked at me and then hit me with a flat “what can I get for you” 😐.
I showed the order on my phone, no acknowledgment. When she handed me the bag, I said thank you and she literally said nothing back 😞. Felt super ignored and honestly, that’s not the customer service people deserve 🙁🙁.
Hoping they improve the friendliness here — even a simple hello goes a long way 🙃. ***** ***Thanks for responding — I just want to clear something up. I wasn’t talking about any issue with DoorDash as a service. I’m the DoorDasher who came into your store in person.
My review was about how I was treated directly by your employee — the older lady with glasses. She didn’t greet me, didn’t acknowledge anything I said, and didn’t respond when I said thank you. I wasn’t upset about the order or the app — just the customer service I received as a human standing at the counter.
Just wanted to make sure that was understood.
D B
Not one time have I ordered a burger or several burgers and the pickles were separated. They're always stacked ontop of each other. Like c'mon, and before people say oh you don't know.. I worked at the one on Pine in the falls. NoT tHaT hArD 🤣 foods usually good tho. Frys could use more salt
Atmosphere: 5
Food: 4
Service: 4
Colt Johnson
So worried about drive through times instead of actual service and don’t get me started if you go inside you will wait 10-15 mins for food and I ordered it ahead of time
Would give less if I could this place needs to be shut down cold fries big Mac was just tossed in the box not even together shake was gross
Atmosphere: 1
Food: 1
Service: 2
The Pitts
Atmosphere: 1
Food: 1
Service: 1
I ordered 2 medium frappes and was given one large and one small. When I told the lady I ordered 2 mediums she told me “well that’s not what’s in my screen. I see a large and a small.” When I showed her my app with my order on it, she was quick to catch an attitude and said “yeah I know I see that” and when I said again “but I ordered two mediums” she responded “I gave you large and small it evens out and there’s no price difference” but see, it wasn’t about the price. It’s about the fact that these are for two different people, hence why I ordered 2 seperate drinks. She told me she’s not fixing it as there’s no change in prices and that I could seperate them at home. I understand it was late and she may have just wanted to go home, but same for me??? I just got off an 18hr shift at a hospital to come to McDonald’s and have my order be refused to be fixed. If they did not have medium cups, they could have just said that instead of arguing with me about a large and small, but she never once said anything about being out of mediums. Every time I come to this McDonald’s something is wrong, weather it be the food, the service, or just the place. As another example I came to McDonald after work and sat in the drive through for 20 minutes, no response. I pulled around, no one was at the window, so I drove up to the second to be told they were closed. It was 7:40 am by this time and when I pointed out that the paper on the wall says “5am” she slammed the window closed in my face so I went inside and ordered from the same women with the same attitude. This has got to be the worst McDonald’s in the area and I will no longer be purchasing food from here. It is utterly ridiculous how the employees act.
Atmosphere: 1
Food: 1
Service: 1
I WAS THREATENED WITH ASSULT 4X BY A HOMELESS PERSON INSIDE, I TELL THE MANAGER AND SHE TELLS ME TO CALL THE COPS OR LEAVE, I TOLD HER CALL THE COPS THEN, THEN SHE TELLS ME I ALSO HAVE TO LEAVE AND SHE WAS CALLI V THE COPS!! I BOUGHT $35 IN FOOD AND HAD TO LEAVE BECAUSE THEY LET A DRUGGIE OFF THE STREET WHO DIDN'T BUY ANYTHING SIT INSIDE AND CHARGE HIS PHONE WHILE SWEARING TO HIMSELF10 MIN
Pulled up at 130am and got blank stares from everyone…. And I mean no one took my order. Checked closing and it said they there were open.
Atmosphere: 1
Food: 1
Service: 1
Absolutely terrible service. My friend came here tonight and was treated like trash. The lady at the window had serious problems. The people working were only taking orders from one side of the drive through. When not taking the order she pulled forward understanding because she also works at fast food. The way she was treated was absolutely horrible and she didn’t get her order. I would love to see this lady fired. This had to be one of the worst employees I’ve ever heard about
Atmosphere: 1
Food: 1
Service: 1
Was in the drive thru for 30 and no one took my order. 4 cars in the second lane had passed me, I said hello multiple times at the speaker, and nothing. I’m not just gonna sit there, so I pull up thinking I can just tell them at the first window, and no one’s there. I felt bad for having to tell them so soon at the second window, but I didn’t really have a choice. So I tell the woman and explain why I just pulled up. She immediately had a horrible attitude, and was saying how she can’t take orders at the window, slammed the window in my face multiple times. I was super nice the entire time as well, offering to pull up or pull to the side. And how I understand the stress, as I also work in fast food. Than I just asked for a manager, and she said “we’re both busy” extremely rude. I get the stress and they are probably short staffed, but no need to take it out on costumers. I always come to this McDonald’s and they are very nice and quick. But this woman isn’t built to handle the fast environment. Currently pulled up, going on an hour🙃got me messed up over some grinch meals
Atmosphere: 1
Food: 1
Service: 1
The worst McDonald ever everyday I order my fries and I order 10 mins ahead and when I get there my stuff still ain’t ready.
It would be nice if the lock on the mens stall in the bathroom worked so the door would stay shut. Other than that the food was good
Atmosphere: 4
Food: 5
Service: 5
It a hit or miss at times with my coffee but the food is always hot when I go and the people are friendly. I always use the drive thru and never have to wait long.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Came in for a DoorDash pickup today and the experience was… rough 😕. The older lady with glasses never greeted me, didn’t say “I’ll be right with you,” nothing — just kind of looked at me and then hit me with a flat “what can I get for you” 😐.
I showed the order on my phone, no acknowledgment. When she handed me the bag, I said thank you and she literally said nothing back 😞. Felt super ignored and honestly, that’s not the customer service people deserve 🙁🙁.
Hoping they improve the friendliness here — even a simple hello goes a long way 🙃. *****
***Thanks for responding — I just want to clear something up.
I wasn’t talking about any issue with DoorDash as a service. I’m the DoorDasher who came into your store in person.
My review was about how I was treated directly by your employee — the older lady with glasses. She didn’t greet me, didn’t acknowledge anything I said, and didn’t respond when I said thank you. I wasn’t upset about the order or the app — just the customer service I received as a human standing at the counter.
Just wanted to make sure that was understood.
Not one time have I ordered a burger or several burgers and the pickles were separated. They're always stacked ontop of each other. Like c'mon, and before people say oh you don't know.. I worked at the one on Pine in the falls. NoT tHaT hArD 🤣 foods usually good tho. Frys could use more salt
Atmosphere: 5
Food: 4
Service: 4
So worried about drive through times instead of actual service and don’t get me started if you go inside you will wait 10-15 mins for food and I ordered it ahead of time
Atmosphere: 1
Food: 3
Service: 1
worst McDonald’s in Western New York
It what exactly what you'd expect.
Atmosphere: 5
Food: 5
Service: 5
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