They always get the order right. Where other hortons have failed us and gotten our order wrong or missed something in the order this one seems to have a great team of employees. They work well together. We never see them arguing or yelling at each other. Give the morning crew a raise ad they really get things done in a timely professional manner.
Atmosphere: 5
Food: 5
Service: 5
C Jay
Late night drive through for coffee is a really great thing. I pass through a lot late and it's such a good thing that I can get a cup of coffee. Late night drive through person was really nice as well. Friendly employees are so hard to come by
Atmosphere: 5
Service: 5
Cynthia Thompson
Asked for avocado on my bacon and cheese sandwich on a croissant no egg. They had to repeat my bread choice. I said yes and no egg. Pull up, pay and get my sandwich. No avocado. Go inside, now this is inconveniencing me as I will be late. Tell the cashier. She tells the young man cooking, I get another sandwich with no avocado. I told him I wanted avocado on the sandwich. He proceeds to give me an attitude because of his and the drive through cashiers mistake. We didn’t charge you for that, you’re getting it for free now.
Food: 3
Service: 2
Michael Dauer
The food is small
Atmosphere: 3
Food: 3
Service: 3
Lisa S
This is the worst Tim Horton's I have ever been to. My first visit to this restaurant was last year when my long lost friend and I decided to go inside, have some coffee and catch up. The coffee was just fine, but that is where the "just fine" ended. During our entire visit we could hear the staff talking about inappropriate personal topics LOUDLY and using profanity. What I could only assume was the manager was heard berating an employee in front of everyone and then talking to staff about that employees response. Completely unprofessional. My friend and I finished our coffees but decided to not visit this Tim Horton's again.A couple weeks ago that same friend and I were cruising around and decided to stop in and give it another try. Huge mistake. When we walked in there was a female and young toddler standing at the counter talking to a male employee. While we were ordering that toddler was put onto the counter and literally began walking on it. As we were only getting coffee, we weren't too concerned about and grabbed a seat to chat. We hadn't even opened our coffees before a man dressed in an exterminator uniform and holding some type of spray asked us to get up so he "could spray our area". WHAT?!??!? How is that even okay? Not only did that happen but when we questioned him about spraying poison where we are sitting, he got an attitude with us. Obviously not an employee there but still. I am not a complete idiot and do realize that food businesses do need to spray at times to keep infestations down but do not do it while customers are patronizing your business.
Atmosphere: 1
Food: 2
Service: 1
Harry B
Everyone that’s ever lived in Lackawanna truly knows that this location is straight garbage, it has been on the down fall for several years. The one or two good experiences don’t push off the bad ones or the laziness. Always music. Always out of stock, orders always wrong , few good apples majority are ghetto or bad.
christina norris
This is the worst tim hortons ever. They are extremely rude and dumb. They literally never have anything. Everytime I go there around dinner time They don't have cold brew, or donuts. How the hell does a coffee shop not have donuts lol I just ordered breakfast and they don't have waffles. They are super ghetto here and should be ashamed of themselves
Jerry Klingler
Parking: I never have a problem with this location everybody is warm and friendly I feel like it's another home my food is always prepared exactly the way I order it I rarely have any problems with my coffee either there's nothing more I can say negative about this place I enjoy going and basically every Tim Hortons I neverWheelchair accessibility: I've never noticed any wheelchair accessibility problems there are plenty of parking at all Tim Hortons that I see and wheelchair accessibility for the bathrooms and for in the dining rooms they're everything is wheelchair friendly
I would give a half-star but, ya can't.I'm a Door Dasher. I went to this location for a $7.00 order.When I arrived, they had NO bagels and NO donuts. I repeat: NO donutsI had to inform the customer who then, cancelled the order after cursing at me. I lost money!The sidewalk was NOT shoveled yet, there are 3 workers conversing behind the counter. This place is ridiculous. ???
Anthony Maund (Tony)
They don't tell you when they close. You might travel a half hour it off your way for nothing!
Atmosphere: 1
Food: 1
Service: 1
Larry C
Moved through the drive through very quickly. Great
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Muffin
Joanne R.
I am not frequenting this tim Hortons again door broken on one side forever lot in f customers dnt know try other door signs jo where they wanted 25 cents for cup f water which I am not paying I ordered two items even though theree a TV with Roku never on i can spend my money where my patronage is appreciated don't know if they all do this what's with hangers by your purse over corner by the door invitation to stealing
Super rude staff
Normal Tim Horton's.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
They always get the order right. Where other hortons have failed us and gotten our order wrong or missed something in the order this one seems to have a great team of employees. They work well together. We never see them arguing or yelling at each other. Give the morning crew a raise ad they really get things done in a timely professional manner.
Atmosphere: 5
Food: 5
Service: 5
Late night drive through for coffee is a really great thing. I pass through a lot late and it's such a good thing that I can get a cup of coffee. Late night drive through person was really nice as well. Friendly employees are so hard to come by
Atmosphere: 5
Service: 5
Asked for avocado on my bacon and cheese sandwich on a croissant no egg. They had to repeat my bread choice. I said yes and no egg. Pull up, pay and get my sandwich. No avocado. Go inside, now this is inconveniencing me as I will be late. Tell the cashier. She tells the young man cooking, I get another sandwich with no avocado. I told him I wanted avocado on the sandwich. He proceeds to give me an attitude because of his and the drive through cashiers mistake. We didn’t charge you for that, you’re getting it for free now.
Food: 3
Service: 2
The food is small
Atmosphere: 3
Food: 3
Service: 3
This is the worst Tim Horton's I have ever been to. My first visit to this restaurant was last year when my long lost friend and I decided to go inside, have some coffee and catch up. The coffee was just fine, but that is where the "just fine" ended. During our entire visit we could hear the staff talking about inappropriate personal topics LOUDLY and using profanity. What I could only assume was the manager was heard berating an employee in front of everyone and then talking to staff about that employees response. Completely unprofessional. My friend and I finished our coffees but decided to not visit this Tim Horton's again.A couple weeks ago that same friend and I were cruising around and decided to stop in and give it another try. Huge mistake. When we walked in there was a female and young toddler standing at the counter talking to a male employee. While we were ordering that toddler was put onto the counter and literally began walking on it. As we were only getting coffee, we weren't too concerned about and grabbed a seat to chat. We hadn't even opened our coffees before a man dressed in an exterminator uniform and holding some type of spray asked us to get up so he "could spray our area". WHAT?!??!? How is that even okay? Not only did that happen but when we questioned him about spraying poison where we are sitting, he got an attitude with us. Obviously not an employee there but still. I am not a complete idiot and do realize that food businesses do need to spray at times to keep infestations down but do not do it while customers are patronizing your business.
Atmosphere: 1
Food: 2
Service: 1
Everyone that’s ever lived in Lackawanna truly knows that this location is straight garbage, it has been on the down fall for several years. The one or two good experiences don’t push off the bad ones or the laziness. Always music. Always out of stock, orders always wrong , few good apples majority are ghetto or bad.
This is the worst tim hortons ever. They are extremely rude and dumb. They literally never have anything. Everytime I go there around dinner time They don't have cold brew, or donuts. How the hell does a coffee shop not have donuts lol I just ordered breakfast and they don't have waffles. They are super ghetto here and should be ashamed of themselves
Parking: I never have a problem with this location everybody is warm and friendly I feel like it's another home my food is always prepared exactly the way I order it I rarely have any problems with my coffee either there's nothing more I can say negative about this place I enjoy going and basically every Tim Hortons I neverWheelchair accessibility: I've never noticed any wheelchair accessibility problems there are plenty of parking at all Tim Hortons that I see and wheelchair accessibility for the bathrooms and for in the dining rooms they're everything is wheelchair friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Breakfast Sandwich, Muffin, Donuts
Restaurantji Recommends
Good prompt as possible service :)
Atmosphere: 5
Food: 5
Service: 5
I would give a half-star but, ya can't.I'm a Door Dasher. I went to this location for a $7.00 order.When I arrived, they had NO bagels and NO donuts. I repeat: NO donutsI had to inform the customer who then, cancelled the order after cursing at me. I lost money!The sidewalk was NOT shoveled yet, there are 3 workers conversing behind the counter. This place is ridiculous. ???
They don't tell you when they close. You might travel a half hour it off your way for nothing!
Atmosphere: 1
Food: 1
Service: 1
Moved through the drive through very quickly. Great
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Muffin
I am not frequenting this tim Hortons again door broken on one side forever lot in f customers dnt know try other door signs jo where they wanted 25 cents for cup f water which I am not paying I ordered two items even though theree a TV with Roku never on i can spend my money where my patronage is appreciated don't know if they all do this what's with hangers by your purse over corner by the door invitation to stealing