Charleys Cheesesteaks

We went here and tried Charlie's for the 1st time today, and definitely the last. We ordered 2 Philly cheese steaks to go. We get back to work and both were made with provolone cheese! Completely wrong. Clearly the owners have never been to Philadelphia for a REAL Philly cheeststeak!

THEY ARE THE RUDEST EMPLOYESS I HAVE EVER MET. EVERYTHING IS AN EXTRA FEE YOU ASK THEM A QUESTION THEY GIVE YOU ATTITUDE IF THEY DONT LIKE THEIR JOB THEY SHOULD NOT WORK THERE.

the employees are so mean and they add stuff (like cheese fries) without asking me and they got more money from it and sometimes they dont give the exact amount of change. They are so mean and one time when they got my order wrong even though i said i wanted regular size, they gave me small and when I told them they yelled at me. They dont listen and I dont understand them because they talk to fast. I think it’s better to hire new employees that are kind to customers

If you work at the mall ,they say" what do you want?" instead of saying like what can we make for you today? But that's everyday stuff .... What really inspired me to write today is some of the workers mental hygiene, today I waited on line for 6-7 minutes then when it was my turn they skipped me and took 2 other people before me then it was my turn again then they claimed this lady behind me was before me so after waiting for them to finish all I said was I really don't appreciate how you guys treat me then they proceed to yell at me with their friends that cut me off threatened me to come to my work place and talk to my manager .... Good food but the people that works there is horrible ,Sunny is one of them

Atmosphere: 1

Food: 5

Service: 1

I got the original philly cheesesteak and it was amazingggg exactly how i wanted it to be with the perfect sautee onions the melted cheese sauce meat was cooked perfectly tender and soft and the roll perfectly soft. Ive been trying cheesesteaks from everywhere lately and havnt had luck until today with charlies cheesesteaks sandwich. I never post reviews but i felt i had to because i just enjoyed my lunch so much thank you i will be ordering from you guys a lot
Now

This cashier (printed as empyee J) has a very bad accent, I can not understand a word of what he says! So I showed the picture and ordered, yet he gave me something else! Very unprofessional. Please put someone who can talk legible English, at least at the cash counter, please.

Atmosphere: 4

Food: 4

Service: 1

Racially profiling. Was not letting me swipe my card because the employee was thinking that it wasn’t my card for some odd reason. I hope people realize that they’re super racist and don’t spend their money there.

CLEAN!!!! It’s good establishment and sunny is very nice. :-)

I do love the food that this brand provides, but for 6 years I am aware of the problem with the management at this restaurant.. to say they are rude is a major understatement.. I feel sorry for the employees that wind up working here to soon quit after tolerating so much abuse.. The store owners in the mall, common employees in the mall, and common customers have been aware of this for years. sometimes they will jump and shout and sometimes they will play the passive aggressive routine.. as if it is so difficult to just be a decent human being... unfortunately they are carrying with them something and it is not good. it's not healthy for them, not healthy for the business, not healthy for the employees and that healthy for anybody that tolerates it.

Atmosphere: 1

Food: 5

Service: 1

Cheesesteak is always

Atmosphere: 3

Food: 4

Service: 4

Got sick both times I've eaten here, worst stomach ache I've had in a long time. Charlie's is usually good, this location is not.

Atmosphere: 1

Food: 1

Service: 1

All of the workers are super duper nice and I love them all!!! The food is amazing and I can say that Charley’s is the only food place at the mall with really great service and the best and nicest staff ever! Will be back every single time I’m at the mall <3

Atmosphere: 5

Food: 5

Service: 5

Amazing service and staff and delicious food item

Atmosphere: 5

Food: 5

Service: 5

charley great service or great food i like it ❤️

Atmosphere: 5

Food: 5

Service: 5

There is a taller Asian man that works behind the counter, he is awesome. Always running the show and making sure everything is going smooth, orders are correct and customers are happy. I hope this company is paying him well and taking care of him.