Chipotle Mexican Grill

girl at the front literally gave me 1/4 of a scoop of chicken

Atmosphere: 2

Food: 5

Service: 1

They kept messing up my online orders. There's always something missing in my order.

Food: 1

Service: 1

I’m very disappointed with my experience at this Chipotle. I am vegetarian, and when I went to order yesterday, I watched the employee use the same thermometer in the meat items and then immediately dip it into the vegetarian food without sanitizing it. They only wiped it with a napkin, which does nothing to prevent contamination.

This is a serious food safety concern. Vegetarian customers should not have meat products introduced into their food due to improper procedures. I could not order anything because I did not feel safe eating food that had been cross-contaminated.

I hope management takes this seriously and trains staff to properly clean tools between ingredients. Until this is corrected, I cannot return to this location.

You see the employees getting at eye level with the food to measure out teeny tiny unsatisfying portions. When they were almost out of black beans they put in as much as they could scrape out (not much) instead of waiting for the next batch. It’s fresh and flavorful but you’re left wanting when they put in too little of some items. There should also be more guac for it costing $3. I usually get a sofrita bowl. And there were barely sofritas in it. My first time back to Chipotle in a very long time, I thought they would’ve improved, not gotten worse.

Atmosphere: 4

Food: 2

Service: 2

I always come here, but today I didn't leave happy at all because the brown rice was like a rock. I left unhappy from a place I always love. Also, I couldn't chew the rice because I have braces.

I genuinely believe Chipotle is running a social experiment called “How Many Times Will Someone Give Us Another Chance.”

Every visit feels like the employees are in a silent protest. Ingredients are mysteriously “out” despite being right there, substitutions are made without consent (congrats on the surprise fajita-only section of your burrito), and asking for what you actually ordered feels like a personal attack. You can practically hear the resentment being folded into the tortilla.

And the burrito itself? A structural nightmare. Instead of a balanced bite, you get a rotating tasting menu: one bite is 100% rice, the next is a rogue mouthful of sour cream, then suddenly it’s all beans like you unlocked a bonus level. Never all the ingredients together. Never peace.

I don’t know who’s in charge of burrito distribution strategy, but it’s clear the goal is chaos. I leave every time confused, slightly hungry, and wondering why I thought this time would be different. Yet here I am… writing this review… knowing full well I’ll probably be back in three weeks.

Atmosphere: 3

Food: 1

Service: 1

I went there, and the employees were so friendly.
Just came back from the La fitness and only had my phone on me, and Apple Pay wasn’t working when checking out to pay. The worker was so nice and told me it was on the house even when I offered to give my info and pay next time. Great people and great vibe!

Atmosphere: 5

Food: 5

Service: 5

managers cursing in front of kids and we're very rude

Atmosphere: 1

Food: 1

Service: 1

Can't understand why they just have 1 person working the whole line during the mid afternoon. Makes wait times tragically long. Awful management

Service: 1

It’s good

Food: 5

Worst location ive ever been to, line was long and they only had one person making the food while the rest of them sat around and talked, they’re also super stingy with the portion and ive never had a problem with that before, literally gave me 3 pieces of chicken, worse service there is. Also, they’re never restock the napkins and hot sauces, super lazy at this location, terrible experience never coming again

Atmosphere: 1

Food: 1

Service: 1

This place was a dump. Every table dirty. Both trash cans overflowing. My bowl was far smaller than it used to be, not even making it to the top of the bowl. I'll join the rest of the folks who visit Chipotle less. It's gone down hill no doubt

Atmosphere: 1

Food: 2

Service: 3

Who's managing this place?? It was terrible! I haven't eaten at this location in a long time. I remember it being good several years ago. Not the case anymore. The girl making the rice bowls looked completely miserable. The food station was messy. There were 3 people hanging out by the register to do the job of one person. Somebody should have been cleaning because the place was filthy!. As I walked out I realized how dirty the floor was. When I got home ( a five minute drive) I realized the food wasn't even hot. I warmed it up took a few bites and threw the rest out. This place is awful! Do yourself a favor...go to Cabo Fresh down the road.

Atmosphere: 1

Food: 1

Service: 1

If i have the time i would drive all the way to the selden location which im comfortable at because this location is just a mess. I got there at 945 they close at 11 and i look in the window they are mopping while im trying to order. Then i’m sitting at the counter for 5 minutes waiting for someone to even acknowledge me and now there is 3 people behind me also and they just keep cleaning like I’m not there. They looked very rushed and aggravated i felt uncomfortable ordering but they still had another hour and 15 minutes open. The food itself is always mixed the sour cream will be in the cheese etc. It will be all over the place and just look very messy and not appetizing. I rate everything a 1 star, and i avoid this location at all costs. They also gave me no utensils which they normally do but all they are worried about is closing when there still open. I also had an experience where i got stale rice so i had to bring it back and just get a refund since it’s like 11 dollars a bowl.

Atmosphere: 1

Food: 1

Service: 1

Portion size is too small and they were missing items from my online order