Shake Shack Lake Grove

They have gluten free burgers

Atmosphere: 5

Food: 5

Service: 5

All the play is Spanish music, no one cares

I went to shake shack for dinner with my family and it was very busy. I ordered on the ipad and requested a gluten free burger for my daughter. When my order came out, her burger was mixed up with the rest of ours which could have made her sick. I went up and talked to the manager, I think her name was Nancy, she immediately made it right. She had the burger remade and brought it out to our table within five minutes. She also gave me a five dollar coupon for my next visit.

I was impressed, this is what customer service is all about. The manager made no excuses and immediately made it right. She apologized for what happened and personally made sure that it was fixed for us. The food was delicious. my son is obsessed with the shack sauce.

Atmosphere: 5

Food: 5

Service: 5

Stood in the front at the register for more than 7 mins no one ever tried to help me dealing the the kiosk isn’t my thing I get confused and anxious trying to figure it out so I wanted a more relaxed experience! Far from what I received and for a place so expensive u expect to get ok service at least I spoke with the manager Maria who jus say oh I’m sorry I’ll speak wit them … sure… it’s sad bc the kids these days refuse to work I would have never let a customer stand that long waiting to order this is not ok

Atmosphere: 1

Food: 5

Service: 1

the slowest people alive work here. genuinely slugs. the people who bag the food are so slow. the food was sitting on the top getting cold and no one was bagging it. love shake shack but this location is beyond slow.

Their food is good but they never sent me the message I was waiting in the parking lot. !!!! A long time ago!!!!!!!!!!!!!!!!!!!!!!!!!!

Atmosphere: 1

Very Clean

Atmosphere: 5

Food: 5

Service: 5

Love their hamburgers 🍔

Atmosphere: 5

Food: 5

Service: 5

The food was delicious, but the total was insane. The fries do not come with the burgers so you have to get everything separate, which makes the bill very high. I just feel for the price I paid we could’ve went out to outback.

Atmosphere: 5

Food: 5

Service: 5

Very good shakes
Truffle burger different

Atmosphere: 3

Food: 5

Service: 3

It's an upscale fast food place. You can see they are really cooking food, which is nice! Better quality burgers, great fries, enjoyable drinks. And the service was really great. Would go here before any other similar joint.

Atmosphere: 4

Food: 4

Service: 5

I do come here often. The food is good.
Most staff members are not really pleasant but that’s OK.

For the past several weeks, the building has not had any air conditioning. It is HOT inside. Easily 90’s on these warm sunny summer days. I thought it was a temporary issue but seems it’s not fixed.

If I’m going to pay $50 for fast food for the family, I’d like to be comfortable.

Atmosphere: 1

Food: 4

Service: 3

I've only been here twice..the burgers are excellent but my only pet peeve is the prices. I only got a double burger and a soda and it
came out to $17 and change.. insanity. If I'm going to pay that much I would go to a better burger place or the diner. The layout is pretty strange. Feels cramped. Restrooms are all the way in the back. Atmosphere could be better. Not much to look at.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Burger

I am doing the carnivore diet and I am very impressed by shake shack. Not only do they charge a reasonable price for burger patties but they don't cook them in any seed oils which is HUGE! The staff were extremely friendly and welcoming. Cannot recommend this place enough.

Atmosphere: 5

Food: 5

Service: 5

This was a Great Dining experience for me and my

Atmosphere: 5

Food: 5

Service: 5