Ben & Jerry’s

2423 Main St, Lake Placid
(518) 302-5292

Recent Reviews

Sort by
Will C Preece

Yummy yummy in my tummy tummy😁

Atmosphere: 5

Food: 5

Service: 5

Sam J

The staff was SO friendly and welcoming. The place was very clean.
The smell of waffle cones hit you before you even go inside and it’s so nice.
I got the marshmallow sky and it was really good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Marshmallow Sky, Waffle Cone

Hannes Van Der Merwe

I love Ben & Jerry's in general, however, this store had the friendliest staff at a Ben & Jerry's I've ever been to. Everyone was so patient with us and they gave us free samples to make our choices easier. It's service like this that will make me return here in the future.

Atmosphere: 5

Food: 5

Service: 5

Ethan Cook

Always a big fan of their ice cream. Price of a waffle coffee with 2 scoops dented my wallet but it's vacation so I still purchased amazing ice cream. Kid friendly. Very busy little shop with great service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ice Cream Cone

Bailey Williams

Two things that made my visit today infuriating:
First being that I had been waiting in line and eventually was standing in front of the counter, I was the next person to be serviced. An older woman staff with black hair and glasses behind the counter came over towards my direction, but then stopped at the couple that were BEHIND me in line. She greeted them in a way that gave me the assumption that she remembered them from previous visits, since she said “welcome back” and “do you want your regular?”. Didn’t acknowledge me at all even though I was the first customer in the line. I assume she gave her attention to the couple over me just because “she knew them”, so that was infuriating. Secondly, after getting the attention of a different staff and placing my order, a type of sundae served in a cup, I waited patently until I received it and payed for it. After leaving, I went for a scoop of my sundae only to realize that HALF of the cup was filled with whipped cream, only 2 dinky scoops of ice cream at the bottom, if that. Very poor portion size for the high price. It’s not like that staff will get a smaller paycheck just for giving me an extra scoop that would at least fill up 3/4 of the cup. Terrible experience overall, will not be returning.

Atmosphere: 1

Food: 1

Service: 1

Jonathan

I have never found a Ben and Jerry’s that was so unaccommodating of allergies. They only had one non-dairy flavor that could only be scooped, not made into a milkshake or anything else. When asked, the employee gave us a very flippant and rude “no we don’t do that.” They close very early for the location. Do yourself a favor and go down the street to the local ice cream shop. It’s much better.

Atmosphere: 1

Food: 1

Service: 1

Jon Nadler

Says they’re open but they are closed.

Jack Chambless

Great ice cream selections!!

Jack Sklar

Great service and ice cream

Allison Alexander

My kids first time in a Ben and Jerry’s. They loved it of course ?

mike

went yesterday and they were already closed 25 minutes early

Mark Rogers

Great ice cream and service! The young gentleman who waited on us was great, very patient answering my son's (who has autism) questions.

B Silvey

My 11 year oldest dream - an entire store of B&J!

Taylor McCracken

Closed even though the hours said open

AURA INES RUIZ CARREÑO

Very rich and pleasant attention

Loading...