Applebee's Grill + Bar

There was a staff shortage. Set at table no silverware or napkins. Hostess seated us but didn't even notice. When waitress showed up she took drink order and immediately wanted to know our meal order. I asked hostess for silverware and napkins that never arrived. I went to the wait staff area and took napkins. When I mentioned it the waitress got snippy. While eating the location lost a lot of business due to wait time with empty tables.

Atmosphere: 1

Food: 3

Service: 1

NOPE NEVER AGAIN!!!!!!

Atmosphere: 2

Food: 1

Service: 4

Honestly, food is kinda shit. Got the 2 for 25. Garlic parm boneless wings, chicken parm fettuccine and a 8oz steak with mashed potatoes and broccoli. Was very disappointed with the food. Wings were identical to those frozen bags of boneless wings you'd get at Aldis. Steak was unseasoned, overcooked, and watery. Pasta was completely unseasoned and bland and the chicken looked, again, like it came from a bag of pre-breaded frozen chicken patties from the store. Overall, food was very disappointing and we just paid for our drinks and left. Only took a bite or two before we paid and left.

Atmosphere: 3

Food: 2

Service: 4

The food was not as good as I was expecting

Atmosphere: 3

Food: 3

Service: 4

So i was offred a gift card to make things right. So I was like OK cool then after I replied a 3rd time because i once again wasn't getting a reply I now all a sudden I keep getting a response saying the address couldn't be found.

When me, my wife and our 2 children went the Only problems I had was my chicken and rice was cold. Then the waiter asked and offered me a order of rice because mine was cold ( never offered to even warm up the chicken) and then Mckenzie i belive her name was. Still charged me for the rice that I was offered to replace the cold rice I was given. Idc about the price its the whole point you dont offer someone something to replace there mess up and then charge them extra for there screw up. And my daughter burger was rare when it was supposed to be well done. She wouldn't even eat it and they did nothing to offer to fix it. $26 wasted. The price is not what bothered me its how it was and wasn't handled and was just wrong.

I was told the restaurant will call me and follow up with in a week and no one never reached out. Tired of being lied to

Atmosphere: 5

Food: 3

Service: 1

This Applebee's does a lot of business but they don't have the staff to keep up with it... We waited almost 10 minutes to be seated.. with no one there to seat us and no line ??? a busboy appeared and said you know it's going to be at least a 10 to 15 minute wait and then disappeared .. another 10 minutes and we were seated.. our saving grace was the waitress took a liking to our children and the service we received excellent in comparison to others that appeared to be waiting either for food or service ??? Food was mediocre at best ...The wrap tasteless with wilted lettuce and tasted bitter, my grandson's cheeseburger was dried out and looked like it was pre cooked and microwaved, and the French fries tasted like fish and the greens in the Oriental salad were sour and wilted .... Timing and Staffing are key...if you don't mind having to wait and mediocre food then you'll be a-ok .

Atmosphere: 3

Food: 3

Service: 4

Everyone was amazing!! LOVE the Pretzels and was craving for them!! So Glad i decided to try this location!! THANKS soooo much Gayle!!

Atmosphere: 5

Food: 5

Service: 5

Was out and about in Latham when I decided to head home I was hungry and thought where could I call ahead on my way home to order food and upon arrival it will actually be ready. When I pulled up the app and plugged in my order it stated my order if grilled shrimp Alfredo would be ready in about 12 minutes was great. When I arrived the young lady was bringing out an order for another customer in the vehicle next to where I pulled in. She she was done and before I could call the number she turned, said hello and asked what's the name on the order. In gave her my name and she stated I will be right out with your order and she in-fact was back out with my order. Great service! 👍Would order pick from this location again 😁

Food: 4

Service: 5

I just picked up there an it's 11:30 pm so sure about to close but no service no employees and when I went in kitchen low an behold my order an I believe all where drunk that work there

Atmosphere: 1

Food: 2

Service: 1

Went around 10pm, on a Monday night… service was great

Atmosphere: 5

Food: 5

Service: 5

I love apple bees one of my favorite places to go with my kids but today, I will never go to this location again, upon entering with my family at 9:08 we were looked at , not acknowledged for a few mins then proceeds one of the waitress I’m assuming and says “the kitchen is closing in a few mins and Im not going to do that to them” I’m amusing she meant the people who work in the back, not once did she even acknowledge our feelings it was just instantly turn away, were closed. Mind you I see a few people still eating. I will never go eat at a place that does not care about customers.
That’s all I hope you guys treat people better next time!

Atmosphere: 1

Service: 1

Bathroom was disgusting in women’s rm, silverware and plates had dirty dried food on them and one of the booths impaled my behind w a spring.

Atmosphere: 2

Food: 2

Service: 2

Only place open at the time. (10:00) Hostess was rude and uninterested to seat us at best. Our server was very attentive. I do not recommend the side salad for get this $6.99. It consists of some wilted lettuce some croutons and for some reason a large pile of shredded mozzarella cheese. Had an horrible experience with the Applebee's in Schenectady (Watt st, cross town location). Was hoping this one would be better. It was but not by alot. I mustbadvise to stay far far away from Schenectady location, unless you like dinning with large rodents scarring around and the stickies tables ever.

Atmosphere: 3

Food: 3

Service: 4

We found mouse poop on window sill! They graciously moved our seats...but still.. 4

Atmosphere: 2

Food: 3

Service: 4

Food was great, waitress was awesome.

Atmosphere: 4

Food: 5

Service: 5